Customers Rock!

OCTOBER 24, 2011

What is the difference between an influencer and an advocate for a brand? A lot of people recommend that a brand practice “influencer outreach”; others suggest a brand advocacy program is paramount for an organization. In his recent book, Smart Business, Social Business , Michael Brito discusses these two important points. Michael and I shared the stage recently at the Lithium Technologies “Likes to Loves” event in Orange County, CA, and I had the opportunity to interview

Brands 193

Brands Technology Video Marketing 193

Pretium Solutions

OCTOBER 25, 2011

In the present confusing and conflicted global market environment, pressures and challenges intensify on today’s CEOs to deliver short-term results without losing sight of long-term goals and plans or veering away from long-term strategies. For the most part, short-term results are defined by financial metrics, as well they should be, because at the end of the day, these financial results are what matter most … it is the CEO’s and the organization’s final score in the end.

Financial 56

Financial Metrics Strategy Resources 56

Service Untitled

OCTOBER 25, 2011

The real estate company I work with in South Florida has one of the most progressive software programs relevant to the ever-changing scope of real estate prices, inventory, and customer service. For instance, a home buyer can call me and tell me they are interested in purchasing a home sometime in the future, and in preparation for the purchase they have requested information about homes for sale in a particular community or homes that have recently sold.

Customer Satisfaction 49

Customer Satisfaction Loyalty Sales Software 49

Customer Interactions

OCTOBER 26, 2011

'Since closed circuit television monitoring (CCTV) was introduced in the early 1960’s, the video surveillance market and its supporting technology have been continually evolving. Over the past two decades, hundreds of millions of CCTV cameras and video management systems (VMS) have been deployed worldwide; serving a wide range of markets from small retail outlets to citywide public safety solutions.

Video 29

Video System Retail Data 29

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Customers Rock!

OCTOBER 28, 2011

Once again I am participating in the Bathroom Blogfest. As I have mentioned before, if you have a physical presence, whether you are B2C or B2B, your bathroom is an important part of the customer experience. What does it say about your brand? I have been on the road A LOT these past few months since my book launched, so I have had the opportunity to stay in many different hotels across the country (and at a variety of hotel brands).

Hotels 164

Hotels B2C Travel B2B 164

Service Untitled

OCTOBER 28, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. Topping the list with 48 percent was Facebook, 17 percent used Twitter, and another 17 percent relied on company blogs.

Customer Service 48

Customer Service Social Media Exercises Culture 48

Service Untitled

OCTOBER 27, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. Topping the list with 48 percent was Facebook, 17 percent used Twitter, and another 17 percent relied on company blogs.

Customer Service 42

Customer Service Social Media Exercises Culture 42

Pretium Solutions

OCTOBER 26, 2011

The word loyalty is thrown around quite a bit inside the customer service world today. Numerous books and scores of articles have been written and blogs posted about the importance and relevance of customer loyalty , as compared to customer satisfaction , and that there is actually little relationship between the two. A loyal customer is one who has a devoted attachment to a company’s business, brand or products and buys from that company over and over again.

Loyalty 40

Loyalty Airlines Effort Score Loyalty Programs 40

Pretium Solutions

OCTOBER 26, 2011

The word loyalty is thrown around quite a bit inside the customer service world today. Numerous books and scores of articles have been written and blogs posted about the importance and relevance of customer loyalty , as compared to customer satisfaction , and that there is actually little relationship between the two. A loyal customer is one who has a devoted attachment to a company’s business, brand or products and buys from that company over and over again.

Loyalty 40

Loyalty Airlines Effort Score Loyalty Programs 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Pretium Solutions

OCTOBER 26, 2011

Companies face tough customer service issues – how to sync their systems and processes to the whole idea of customer and brand loyalty , what to do to light a fire in their own employees to care about the loyalty issue as they interact with customers, and how to proactively demonstrate to their customers that a company’s brand is even worthy of their loyalty.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Companies face tough customer service issues – how to sync their systems and processes to the whole idea of customer and brand loyalty , what to do to light a fire in their own employees to care about the loyalty issue as they interact with customers, and how to proactively demonstrate to their customers that a company’s brand is even worthy of their loyalty.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Companies face tough customer service issues – how to sync their systems and processes to the whole idea of customer and brand loyalty , what to do to light a fire in their own employees to care about the loyalty issue as they interact with customers, and how to proactively demonstrate to their customers that a company’s brand is even worthy of their loyalty.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 25, 2011

In the present confusing and conflicted global market environment, pressures and challenges intensify on today’s CEOs to deliver short-term results without losing sight of long-term goals and plans or veering away from long-term strategies. For the most part, short-term results are defined by financial metrics, as well they should be, because at the end of the day, these financial results are what matter most … it is the CEO’s and the organization’s final score in the end.

Financial 40

Financial Metrics Strategy Resources 40

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Pretium Solutions

OCTOBER 25, 2011

In the present confusing and conflicted global market environment, pressures and challenges intensify on today’s CEOs to deliver short-term results without losing sight of long-term goals and plans or veering away from long-term strategies. For the most part, short-term results are defined by financial metrics, as well they should be, because at the end of the day, these financial results are what matter most … it is the CEO’s and the organization’s final score in the end.

Financial 40

Financial Metrics Strategy Resources 40

Pretium Solutions

OCTOBER 24, 2011

Phone and e-mail certainly are the basics, but companies can no longer afford to get away with just the basics. Answering the phone on time and in a pleasant manner is a basic customer expectation. We all expect to receive clean dishes at a restaurant, but that by itself will not earn the restaurant a positive review. Great customer service experiences go far beyond the basics – it’s all about creating a Low-Effort Experience for customers and meeting their emotional needs, as well as practica

Customer Service 40

Customer Service Customer Service Representative Communication Meeting 40

Pretium Solutions

OCTOBER 24, 2011

Phone and e-mail certainly are the basics, but companies can no longer afford to get away with just the basics. Answering the phone on time and in a pleasant manner is a basic customer expectation. We all expect to receive clean dishes at a restaurant, but that by itself will not earn the restaurant a positive review. Great customer service experiences go far beyond the basics – it’s all about creating a Low-Effort Experience for customers and meeting their emotional needs, as well as practica

Customer Service 40

Customer Service Customer Service Representative Communication Meeting 40

Pretium Solutions

OCTOBER 24, 2011

Phone and e-mail certainly are the basics, but companies can no longer afford to get away with just the basics. Answering the phone on time and in a pleasant manner is a basic customer expectation. We all expect to receive clean dishes at a restaurant, but that by itself will not earn the restaurant a positive review. Great customer service experiences go far beyond the basics – it’s all about creating a Low-Effort Experience for customers and meeting their emotional needs, as well as practica

Customer Service 40

Customer Service Customer Service Representative Communication Meeting 40

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Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

Customers