Customers Rock!

OCTOBER 18, 2011

Today’s post is written by a guest blogger, Harry Rollason. Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. Here is some food for thought from Harry.

Social Media 228

Social Media Customer Service Policies Conference 228

Service Untitled

OCTOBER 19, 2011

Mark Reuss, President of General Motors North American operations has a three-fold plan to increase Chevrolet sales in California. As is the progressive California mindset, Chevrolet production will have to develop smaller and more fuel-efficient models to compete with the imports, make Chevrolet dealerships more physically attractive, and amp up customer service.

Sports 62

Sports Customer Service Training Training Customers 62

Customer Interactions

OCTOBER 17, 2011

'Are you ready? Even as some electric utilities rack up penalties for not complying with current NERC CIP standards, FERC is considering proposed changes to CIP requirements (NERC CIP-002 version 4) which could dramatically increase security demands placed on U.S. electric utilities. If approved by FERC, NERC CIP-002 version 4 would apply new bright-line criteria to determine what constitutes Critical Assets that need to be protected, in order to ensure the reliability of the bulk power system.

Resources 30

Resources Survey System Course 30

Service Untitled

OCTOBER 17, 2011

How many of us really take the time to sit down and Google all of the information we need to make a formal complaint when a business treats us poorly? At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service.

Customer Service 57

Customer Service Social Media Policies Customer Service Training 57

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