Sat.Sep 17, 2011 - Fri.Sep 23, 2011

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Moneyball – Lessons from Baseball for Voice of the Customer

InMoment XI

What do Billy Beane, the General Manager of the Oakland A's, and your company's Voice of the Customer (VOC) initiatives have in common? Metrics, analytics, and insights that can provide teams and businesses with unfair advantages.

Analytics 200
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When a customer service representative is limited to talk time

Service Untitled

My client Jennifer called Bank of America to discuss a mortgage modification on her existing loan. Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment. The banks aren’t really losing anything because they do make it up at the end, they don’t have to spend the time and money on a foreclosure

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Does your customer service run like clockwork?

Very Best Service

'Does your customer service run like clockwork ? It needs to be reliable, accurate, adapt to various conditions, from cold showers to intense heat, and above all give the answer that the customer is looking for. But here comes the challenge: it has to be delivered in a personal manner, it can not be mechanical but can look good. In the way a watch can become a piece of jewellery , if you manage to bring all the pieces together, not only will you have delivered a service fit for purpose but also

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Is Your Video Surveillance System Meeting the TCO Challenge?

Customer Interactions

'While requirements for security systems are constantly increasing, security managers and IT directors are forced to deal with shrinking budgets, posing a real challenge for an organization looking to deploy surveillance systems. Minimizing TCO (Total Cost of Ownership) in surveillance systems is a significant challenge as video surveillance is a resource hungry application, which requires significant processing power and storage allocation.

Video 30
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Moneyball – Lessons from Baseball for Voice of the Customer

InMoment XI

What do Billy Beane, the General Manager of the Oakland A's, and your company's Voice of the Customer (VOC) initiatives have in common? Metrics, analytics, and insights that can provide teams and businesses with unfair advantages.

Analytics 200
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‘Banking’ on Situation Management

Customer Interactions

'A Q&A interview with NICE Banking Sector Expert Erez Goldstein. Consolidation in the banking industry has its upsides…and some downsides as well, especially when it comes to managing physical security. In this Q&A interview, Erez Goldstein, Banking Sector Senior Product Marketing Manager for NICE Systems, shares his perspective on the security challenges facing the banking industry, and how Situation Management can help.

Banking 29