InMoment XI
MAY 4, 2011
One of the keys to being successful in the use of social media marketing is actually not talking at all; rather, it is listening to the existing conversation taking place online. Proactive listening to the customer conversation is critical to the creation of the appropriate social media communication plan.
Customers Rock!
MAY 5, 2011
I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! readers, that it is happening. The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons. The hardcover edition will be released on July 20, with eReader versions to follow.
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Service Untitled
MAY 2, 2011
Customers frequently offer feedback; sometimes it is solicited, and sometimes it comes back as a complaint or a question. No matter how the delivery, it comes down to what you do with the feedback that keeps customers and affords an organization the opportunity to build customer loyalty. More often customers are displeased with a company’s service than with the product.
Very Best Service
MAY 2, 2011
'The world is moving so rapidly under the influence of technology that it is very hard to predict the future and in particular have any ideas about what customer service will look like in 100 years time. Two questions arise: what view do we have of customer service practices from 100 years ago? Did the expression "customer service" even exist? And more interestingly how will today''s customer service skills withstand the test of time?
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InMoment XI
MAY 4, 2011
One of the keys to being successful in the use of social media marketing is actually not talking at all; rather, it is listening to the existing conversation taking place online. Proactive listening to the customer conversation is critical to the creation of the appropriate social media communication plan.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Service Untitled
MAY 3, 2011
Customer feedback should be revered by business owners. What better way to find out if you are continuously meeting the needs of your customers in the most efficient and best respected ways? It’s a rare business that never has a complaint, but the negative connotation of the word tends to bring down our spirits, so why not use the positive spin and label it “feedback?
InMoment XI
MAY 4, 2011
One of the keys to being successful in the use of social media marketing is actually not talking at all; rather, it is listening to the existing conversation taking place online. Proactive listening to the customer conversation is critical to the creation of the appropriate social media communication plan.
Service Untitled
MAY 4, 2011
My real estate partner, Erika Atkins and I work very hard on our customer service skills. We know how important it is to be able to listen to what our customers want, how to understand what they need, and then how to help our clients and customers achieve their real estate goals. Some of our expertise has been gained through education, knowledge of our product, and having the ability to gauge the ever-changing real estate market so we are always on top of our game.
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