Sat.Jan 08, 2011 - Fri.Jan 14, 2011

article thumbnail

Understanding VOC Objectives

InMoment XI

Voice of the Customer (VOC) objectives are vital for any organization and provide roadmap to a successful VOC program. It's like going into a new city and trying to navigate without a map or GPS. Without having clear directions to the address, you can spend a lot of time, resources, and energy trying to get to your destination. The same applies to your VOC program objectives.

Roadmap 200
article thumbnail

What Employers Can Do to Foster Employee Engagement

Service Untitled

With the current economic condition, many organizations have been forced to cut costs and reduce staffing levels. These kinds of business decisions can affect the remaining employee’s ability to stay positive and not focus on the negative. Employees need to be actively engaged so they can add value to the organization. The customer experience can be significantly affected when employees are not engaged.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Is Your Voice Recording Solution Ready for NG9-1-1?

Customer Interactions

'With all the excitement and buzz surrounding NG9-1-1, you might have missed one important question: "When Next Gen 9-1-1 comes to your 9-1-1 center, will your voice recording solution be ready?" Read this article in the December 2010 issue of APCO’s Public Safety Communication Magazine, written by NICE Systems’ John Rennie and Diamond Chaflawee, to find out.

System 29
article thumbnail

And Now for Some… ahem… Breaking News…

Brad Cleveland Blog

A few month back, the Wall Street Journal ran a piece that concludes that “companies are trying harder to please customers amid the recession – and it appears to be working.

article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

The Future of VOC

InMoment XI

Winston Churchill once said, “However beautiful the strategy, you should occasionally look at the results.” The feedback product of the future should give companies an easy way to “look” and extract value from customer and employee feedback. It should be designed and built around company staff roles and their typical tactical and strategic needs. What should be a feedback manager’s approach to social media?

More Trending

article thumbnail

PSIM Is The Foundation Of Next-Generation Security Management

Customer Interactions

'By Steve Hunt founder of Hunt Business Intelligence. Physical Security Information Management (PSIM, pronounced P-sim) is a concept introduced to the physical security world in 2006. The idea behind it is that all of the stuff of security is actually data; data, which once contextualized and analyzed, may become information – information for making better business decisions.

article thumbnail

And Now for Some… ahem… Breaking News…

Brad Cleveland Blog

A few month back, the Wall Street Journal ran a piece that concludes that “companies are trying harder to please customers amid the recession – and it appears to be working.

article thumbnail

Understanding VOC Objectives

InMoment XI

Voice of the Customer (VOC) objectives are vital for any organization and provide roadmap to a successful VOC program. It's like going into a new city and trying to navigate without a map or GPS. Without having clear directions to the address, you can spend a lot of time, resources, and energy trying to get to your destination. The same applies to your VOC program objectives.

Roadmap 200
article thumbnail

Name tags for employees; thumbs up for customer satisfaction

Service Untitled

If you need more convincing that it is truly the little things that can make a big difference in the way your customers feel, then you won’t want to stop reading. Admittedly, the survey done by Shopper Anonymous of London surveyed 116,000 shoppers in the United Kingdom, Australia, and New Zealand, but I’m betting that most shoppers either in the United States or abroad have similar opinions as to the quality of customer service and their respective appraisals of what they define as c

article thumbnail

The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

article thumbnail

The Future of VOC

InMoment XI

Winston Churchill once said, “However beautiful the strategy, you should occasionally look at the results.” The feedback product of the future should give companies an easy way to “look” and extract value from customer and employee feedback. It should be designed and built around company staff roles and their typical tactical and strategic needs. What should be a feedback manager’s approach to social media?

article thumbnail

Understanding VOC Objectives

InMoment XI

Voice of the Customer (VOC) objectives are vital for any organization and provide roadmap to a successful VOC program. It's like going into a new city and trying to navigate without a map or GPS. Without having clear directions to the address, you can spend a lot of time, resources, and energy trying to get to your destination. The same applies to your VOC program objectives.

Roadmap 200
article thumbnail

The Future of VOC

InMoment XI

Winston Churchill once said, “However beautiful the strategy, you should occasionally look at the results.” The feedback product of the future should give companies an easy way to “look” and extract value from customer and employee feedback. It should be designed and built around company staff roles and their typical tactical and strategic needs. What should be a feedback manager’s approach to social media?