Sat.May 22, 2021 - Fri.May 28, 2021

8 Customer Satisfaction Metrics For 2021


You have the dream cupcake store you always wanted. You have 10000 followers on Instagram and another 25000 on Facebook. That’s a long way from your first post in January 2020. Google reviews have put you at a decent 4.4/5. At the rate business is going, you should be breaking even in 3 months.

Why You Should Be Proactively Firing Customers Without Hesitation

Beyond Philosophy

In the early days of my career, I thought the customer was always right. The idea that one should fire a customer sometimes would have sounded like madness to me. However, as I have matured over the following four decades, I learned that sometimes the customer is not right.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How to Boost Customer Satisfaction Levels Through Live Chat

Advantage Communications

The most effective way to answer your customers’ questions today is to meet them in the channel they prefer, with a solution that gives them seamless access to customer support when they require it. Contact Center

Security and Ethics of Contact Center AI: When is AI Creepy?

NICE inContact

AI can yield significant benefits when it's used properly and ethically. Applying AI in the contact center can improve accuracy, efficiency, and the customer experience. If your organization doesn't use AI yet, it's probably just a matter of time.

The History of the Word "Hacker"

According to one of the best English etymological dictionaries available, the word "hacker", with the sense of evil/good and brilliant computer programmer, was born in the halls of MIT. This fact alone reminds us that culture and words begin in actual places. At that time, to hack code, or hack out code, had a negative connotation. Where did this come from? Read this eBook to learn how the word "hacker" has evolved.

The Top Challenges in VoC—and How These Industry Leaders Tackle Them


More Trending

Check-in using the kiosk and a receipt-sized rental agreement is printed.

Wired and Dangerous

The BRICS is an association formed by countries in four continents: Brazil in South America, Russia in Europe, India and China in Asia and South Africa in Africa. Its member states cover an area of over 39,000,000 square kilometers, which is approximately 27% of the world’s land surface.

Why Contact Center Leaders Need to Pay Attention to AI-powered Analytics

NICE inContact

Today's contact center analytics can give leaders unprecedented insights into operations and identify if they're delivering the experiences customers expect and value.

Shared Inbox 101 + The 7 Best Shared Inbox Tools

Help Scout

When your business is small and you have a low volume of support requests, using a distribution list or shared Gmail or Outlook mailbox may be an effective way to handle customer service. After all, it’s simple — everyone knows how to use email — and it’s inexpensive.

Tools 87

5 Rules for Managing Your Customer Experience in Business-to-Business

Beyond Philosophy

Business relationships are a lot like customer relationships. They both involve buying decisions and loyalty—and emotions. However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C).

B2B 120

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Key terms of the easement agreement, this is always mentioned.

Wired and Dangerous

And you can use it in your online shop or business as well. Reciprocity in marketing can lead to increased sales. Reciprocal marketing is where businesses promote each others products or services in order to gain a mutual benefit.

3 Ways Cloud Contact Center Solutions Benefit Agents

Upstream Works

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain.

Being a Trusted Adviser is Not the Same as Providing a Great Customer Experience

Middlesex Consulting

In a recent whitepaper Beyond Remote Service: Is now the time to redefine service delivery?

How to Use Digital Customer Journeys to Scale Your Business


We recently polled the Customer Success industry asking about the top challenges they are facing. The number one answer? Scale. Over the years, we’ve found that most companies are very oriented around a high-touch customer engagement model.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

However, this may be limited by your partnership agreement.

Wired and Dangerous

Establishing constructive receipt requires a determination that the recipient had control of the receipt of the deferred amounts and that such control was not subject to substantial limitations or restrictions.

5 Top Customer Service Articles of the Week 5-24-2021


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Wellness and Productivity are Often at Odds in High-Stress Industries


Stress is a way of life for many of us, particularly individuals who are highly driven, passionate and eager to work hard to set themselves apart in their chosen field. We thrive on pressure and love a new challenge or an impossible deadline.

3 Ways to Optimize Sales Performance and Be Ready for the Coming Boom

Integrity Solutions

To ramp up sales performance and strengthen your sales pipeline, you have to develop your salespeople’s confidence; inspire them to be more proactive; improve their ability to build trust and rapport in an increasingly digital world; and equip them to engage in buyer-centric, results-driven conversations.

Sales 66

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Scheme the full partition agreement sample in the property?

Wired and Dangerous

Just this short introduction reveals how tenancy agreements involve specific concepts, which translates into somewhat complex terminology which laypeople may find difficult to understand.

The Worst Sales Call Ever


Even though this is about a sales presentation, it ties into customer service. It has to do with preparation, knowing your customer, understanding what they want, and more. This is what great salespeople do to prepare for a meeting with a customer or client.

Sales 63

What Is User Adoption & Strategies to Improve Low Adoption Rates


It’s been a little over a month since that enthusiastic new customer sailed through the onboarding phase. By now, they should be implementing your product into their daily workflow and enjoying the first signs of business value. Instead, your core metrics are telling you there’s something wrong.

5 Survey Questions You Need to Ask Customers After a Recent Experience


Your company is ready to build a customer-centric culture, and has committed to gathering and acting on customer feedback with a Voice of Customer program. Congratulations - that's fantastic! Now it's time to design your first customer survey.

Leadership Panel: Lessons Learnt from a Global Support Community

Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums

Are you struggling to support your global community? Or, are you not even sure where you should start. Establishing a global support community comes with many many questions. How do you encourage your customers to help others? What are the key metrics to measure? What are the biggest challenges? Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. They are ready to share the trials and triumphs, and everything in between, on the road to a successful community.

Do I need any kind of certification or license to make a contractual agreement?

Wired and Dangerous

Step 4: The application form for Pre Registration of the property will be displayed. You can make new data entry for registration or modify old data entry. Before applying for Gujarat property registration, the document deed needs to be prepared.

Guest Post: How the Customer Experience is Changing in the Effortless Economy (And What this Means for Retailers)?


This week we feature an article by Megan Wenzl, the SEO Content Manager at Linnworks. She discusses what retailers need to focus on when it comes to total commerce and the effortless economy.?. Imagine a customer goes online to buy a new pair of golf shoes.? .

Introducing: The Conversocial CX Playbook for Private Messaging Channels


At Conversocial we saw an 87% rise in the volume of private messaging between 2019-2020. Only 27% of the conversations our partners have with their customers are over public social channels - what does this tell us?

Building your Digital Customer Success program: (a new take on) mapping out the customer journey


Welcome to the third post in our new series, This is Digital Customer Success where we set out to get clarity on all things Digital CS. In our first post, we started off by defining Digital Customer Success and explained how it’s different from “traditional” Customer Success.

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.