Sat.Sep 17, 2022 - Fri.Sep 23, 2022

6 tips for boosting customer engagement


Personalization and two-way communication are key to engage and build loyalty among your customer base. Customer Experience

What’s the Best Way to Increase Customer Retention?

CSM Magazine

Your customer retention rate tells you how many of your customers are staying with you, rather than defecting to a competitor. Of course, every business wants to retain 100% of its customers (and increase the amount they spend!),


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Why Customer Success and customer education are your BFFs in uncertain times


This is a guest article by Andrew Brown , content marketing manager, Northpass. . Searches for customer retention peaked in early 2022. . Searches for customer churn neared their all-time high around the same period. . Why? . The pandemic.

Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed


Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. It also improves the level of interaction between your company and its customers.

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

How to Overcome Declining Survey Response Rates

InMoment XI

Of all the unicorns that brands and organizations chase with their customer experience (CX) programs, higher survey response rates are one of the best-known… and sometimes the most elusive.

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5 Quick Tips to Improve Survey Response Rates 


By DJ Francis, Demand Generation & Digital Marketing Manager, Alchemer. You create your survey, test it, send it out, and wait. You wait for responses to come in. But how many do you need to extract meaningful analysis? And how can you make sure you get enough and from the right people?

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What is Customer Relationship Development?

Andrew Mcfarland

Customer relationship management (CRM) involves the administration of interactions with customers. This process typically makes use of large amounts of information and data analysis. Creating a solid strategy to develop a positive customer relationship is crucial. Here are some critical components of an effective CRM strategy. The key to success is having a plan and multiple approaches to managing relationships. Positive customer relations increase customer loyalty.

Is Faster Customer Onboarding Always the Answer?


In the world of customer success, the idea of speed has somehow taken root and become an overarching goal for many teams.

Do B2B Better Excerpt #1: Roxie Strohmenger

Heart of the Customer

Being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way. In my new book, Do B2B Better, which comes out next month on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of practical tips.

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The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

Closing the Outer Loop with the Six Sigma Methodology

InMoment XI

Customer feedback is critical for helping your customer service agents tackle problems—whether closing the inner loop directly with customers, or closing the outer loop with problems that keep surfacing over and over again. Organisations are typically quite comfortable tackling inner loop programs.

The Benefit of Loyalty Programs Amidst Rising Inflation


As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions to this vary greatly. Some people will shop sales while others will buy in bulk.

What Is a Unified Customer Experience and How Can It Benefit the Bottom Line?


The customer relationship management space is buzzing with tips about providing a unified customer experience, but what exactly does that mean in the context of customer experience management (CXM)?

6 tips for boosting customer engagement


Personalization and two-way communication are key to engage and build loyalty among your customer base. Customer Experience

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

Employee Advocacy: Improving Experiences for Employees and Customers

InMoment XI

This article was originally posted on Quirk’s Media. Every successful business outcome benefits from having a reliable, flexible, actionable and amply proven template and improvement guide. This is as true for employee experience (EX) as customer experience (CX).

Why are Organizations Adopting SMS Customer Support?


When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. 100% of U.S. adults surveyed between ages 18 and 49 say they own a cellphone.

Do B2B Better Excerpt #2: Nancy Flowers

Heart of the Customer

As I mentioned in previous posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way.

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Inside Imposter Syndrome at Work with Amber Naslund

Russel Lolacher

In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome.

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

Transforming Quality Management with AI


Playvox Announces AutoQA. Whether you work in what is called a contact center, customer support center, or customer experience center, you likely always need to figure out how to do more with less.

A Step-by-Step Guide to Reparing Your Brand’s Reputation



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How to select the right team chat software for your business


As a business owner, you already know communication is key to maintaining a successful operation. Whether you’re chatting with employees, customers, or vendors, it’s important to have a clear and concise communication method. That’s where team chat comes in.

Guest Post: Five Ways to Create First-class Experiences for Customers

Shep Hyken

This week, we feature an article by Laura Bassett, Vice President of Product Marketing at NICE CXone , a complete platform for delivering an end-to-end customer experience. She shares five key tips for creating an exceptional experience for customers.

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Closing the loop with Lumoa Insights


Occasionally, you might get a feeling about your customers’ dissatisfaction with your latest line of products. However, you may not be able to fully understand the complaints.

How to Add Chatbot to Android App


Last Updated on September 16, 2022 It is never too late to learn a new stack and begin developing skills in it. And if you’re seeking guidance on how to add a chatbot to your Android app, you’ve come to the right place.

What Is Quiet Quitting And What Are 3 Ways To Reduce It?

The DiJulius Group

The pandemic changed the way much of America works.

Efficient Transactions are Key to Digital Service for Public Sector Agencies


Efficient Transactions are Key to Digital Service for Public Sector Agencies. Digital CX Public Sector


Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!