Zonka Feedback
OCTOBER 7, 2022
Accenture reported that artificial intelligence (AI) can potentially increase corporate profitability by an average of 38% by 2035. With this statement in mind, should you implement a strategy that helps your organization to drive better revenue with AI customer experience ?
Alida
OCTOBER 6, 2022
It’s no secret that customers are capricious. However, as we navigate an era of change, it’s easy to feel like this is the most volatile period in business history.
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Team Support
OCTOBER 4, 2022
A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. So in the cases where a customer is asking for something you can't provide, whether that's faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to
Adrian Swinscoe
OCTOBER 1, 2022
Today’s interview is with James Dodkins, CX Evangelist at Pegasystems. James joins me today to talk about some new research that Pega has just conducted, some […]. The post Customer experience isn’t about experience at all. It is about relationships – Interview with James Dodkins of Pega first appeared on Adrian Swinscoe.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Genroe
OCTOBER 5, 2022
Demystifying the process of running a customer journey mapping workshop and providing a step by step process for success. The post How to Run a Customer Journey Mapping Workshop appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ShepHyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. And then, by coincidence, one of our loyal subscribers, Heidi Reslow, shared a story about someone buying a new car. As I read the story, I realized the salesperson didn’t just sell a car. She created an experience for her customer.
Opinionator
OCTOBER 5, 2022
Building a successful customer feedback system relies on understanding why people give feedback in the first place. Customer feedback and your revenue work hand-in-hand. When positive customer feedback is high, you can expect revenue to be strong. On the contrary, if your business is experiencing significant negative feedback and you don’t take steps to implement […].
BlueOcean
OCTOBER 4, 2022
Are you ready for the customer of the future? Today’s 6 th graders —who are playing video games on a TV while their laptop shows someone else playing video games on YouTube all while talking with friends through a PlayStation headset—are tomorrow’s customers. And it’ll happen faster than you could ever expect. That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas.
Genroe
OCTOBER 7, 2022
This posts examines what a customer pain point is and how to use your customer journey map to identify and eliminate them. The post Fixing Customer Pain Points Using Customer Journey Maps appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
OCTOBER 5, 2022
Anytime you enter a retail store or dine at a restaurant, we bet you have some very definite expectations, one of which is to have a pleasant interaction with the staff. And as the world’s most successful brands know, in order to meet that expectation they need to provide both staff training and staff motivation to make that happen. Employees , regardless of the products or services they provide, are the ones setting the tone for their company and brand.
Lumoa
OCTOBER 5, 2022
Here are the improvements we have brought to Lumoa in the past month. Share data with other users. We want everyone to be able to act based on the voice of the customer. Due to this, we made a few changes to how Dashboards and Cards can be shared with others: Your Private Dashboard can now be shared with other users – for example, this lets you make a template to give new users for easy onboarding ; Cards can now be linked and shared among your coworkers – this lets you quickly sprea
IntouchInsight
OCTOBER 3, 2022
The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru performance. It examines how ten of the top quick serve brands rank for key metrics like speed, accuracy, and friendliness.
ChurnZero
OCTOBER 3, 2022
Are Customer Experience and Customer Success really the same? If not, what are the differences that set them apart? Perhaps, more importantly, how can businesses leverage both of these practices to improve customer retention and reduce churn?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
OCTOBER 3, 2022
Net Promoter Score (NPS) is a simple and highly effective way to determine the happiness of your customers. This one rating — how likely are you to recommend <company> — gives you valuable business insights from the need to fix specific issues quickly, to long-term trends. But what about the NPS follow-up question? That’s where the more actionable insight comes from, because the customer is able to explain the “why” behind their rating with an open-text answer that gives you the good,
NobelBiz
OCTOBER 5, 2022
NobelBiz | Blog. How to Measure the Return On Investment (ROI) Of Your Contact Center Solution?
Zonka Feedback
OCTOBER 6, 2022
We all want to keep our customers happy and satisfied so they do repeat business with us. And customer experience is one differentiating factor that can make or break your customer retention efforts. Customer Service Performance plays a catalyst in achieving that level of customer experience and winning over the trust and loyalty of clients.
Merkle
OCTOBER 6, 2022
They say data is the new oil. Companies want to invest in tools to activate that data and gain powerful insights that give the business a view into how and where to gain return on investments. But is it better to start with the former or the latter? Activation or insights? There are two prominent toolkits in this space: 1. Customer data platforms (such as Adobe’s RT-CDP) for activation. 2.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Adrian Swinscoe
OCTOBER 4, 2022
As we approach the end of the Summer and head into Autumn, here in the Northern hemisphere, many gardeners will be starting to think about getting […]. The post In times like these, customer service leaders can learn a lot from gardeners first appeared on Adrian Swinscoe.
NobelBiz
OCTOBER 5, 2022
NobelBiz | Blog.
Russel Lolacher
OCTOBER 3, 2022
In this episode of Relationships at Work, Russel chats with Executive Career Strategist Maureen McCann on taking the right steps for your career transition. A few reasons she is awesome – She’s the owner of Promotion Career Solutions, an 11x Canadian Certified Career & Job Search Strategist, 15x award-winning executive resume writer, an instructor and Senior Board Member at Career Professionals of Canada, as part of their Career Development Certification program, published career resea
BirdEye
OCTOBER 1, 2022
If you own a business in the restaurant industry, you already know how important review sites are. Most customers will visit review sites to decide where they should dine next. That’s why it’s important to make sure your business is listed on as many review sites as possible. In this blog, we’ll talk about restaurant review sites and explain why they can help restaurants bring in more customers.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
DemandJump
OCTOBER 4, 2022
Content, content, content… if you’re involved in marketing in any capacity, this word probably bounces around your head all day until it loses all meaning. To break out of buzzword territory, content is information that is presented as writing, images, video, audio, or a combination of these formats. It also happens to be a very effective way to market your business.
ChurnZero
OCTOBER 1, 2022
Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Organizations invest in MQL and SQL processes without fail. But they stop short of extending that same support to CS generate high-intent leads. Even though CSQLs have a lower customer acquisition cost, faster rate of return, and high close-rate, says Tony D’Auria, industry principal at Valuize, a customer lifecycle consultancy.
NobelBiz
OCTOBER 3, 2022
NobelBiz Partners with Customer Dynamics to Step Up the Compliance Game in the CCaaS Sector: Omni+ powered by Safe Select, allows you to operate safely in the TCPA world. The post Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance appeared first on NobelBiz®.
Kustomer
OCTOBER 1, 2022
Sometimes it seems like the most convenient way to communicate with customers is in constant flux. As fewer people prefer to call and hope they’ll meet a human representative on the receiving line, more are happy to get a text message directly to their phone. Meanwhile, an immeasurable number of emails are still being sent and received. As our recent report on the future of customer service details, more instantaneous channels are regularly preferred by younger consumers — specifically text mess
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Zonka Feedback
OCTOBER 1, 2022
“ Perfection is not attainable, but if we chase perfection, we catch excellence. ” - Vince Lombardi. The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market.
ChurnZero
OCTOBER 5, 2022
This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. In times of economic uncertainty, customer churn is one of the top operational risks facing any subscription-based company.
AWS Machine Learning
OCTOBER 5, 2022
Face-off Probability is the National Hockey League’s (NHL) first advanced statistic using machine learning (ML) and artificial intelligence. It uses real-time Player and Puck Tracking (PPT) data to show viewers which player is likely to win a face-off before the puck is dropped, and provides broadcasters and viewers the opportunity to dive deeper into the importance of face-off matches and the differences in player abilities.
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