Sat.Aug 28, 2021 - Fri.Sep 03, 2021

How to Train Your Agents for an Omnichannel Customer Service Strategy


As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out.

10 Ways to Improve Customer Experience

Zonka Feedback

Ensuring a remarkable Customer Experience (CX) in a customer relationship delivers improved engagement, retention, satisfaction, and, ultimately, better financial growth.


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What Are the Differences Between a Customer Success Agenda and Objective?


As a customer success leader, you’ve put a lot of hard work into building the perfect meetings with customers. You know to focus on the most relevant items at hand, come out with clear action items, and always have an agenda to keep things on track. .

Start with Hiring People Who Show Humanity at Work

Customer Bliss

A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. The morning after she arrived, piles of visitors began pouring into her mothers’ home.

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Answers to your questions about artificial intelligence in contact centers

NICE inContact

Artificial Intelligence (AI) is the veritable reigning champion and current all-star industry buzzword. Most people interact with AI daily in some form or another. AI Contact Center Trends & Insights Customer Experience

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Live Chat Benchmarks: How Does Your Team Compare?


Customer service expectations have hit all-time highs. For companies to remain competitive, it’s now necessary to provide fast, personalized, customer-centric support – even more so while face-to-face service isn’t possible.

#10: Lessons on Building a Team: Be Surgical in a Sea of Spray and Pray

Michel Falcon Experience

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform,… The post #10: Lessons on Building a Team: Be Surgical in a Sea of Spray and Pray appeared first on.

Personalized customer experience: Create great customer service with what 60% of customers expect

NICE inContact

A couple of years ago, my wife, two daughters, and I took to the high seas aboard a Disney Cruise along with Elsa, Mickey, and all the other who’s-who of Disney favorite characters. Customer Experience Contact Center Management Omnichannel

How the Design Thinking Process Improves Innovation & Customer Experience


An increasing number of companies are transforming product development by embracing a design method that puts the customer first.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Amazon Sets the Standard for Every Business

Shep Hyken

I’ve written about this before. Our customers are smarter than ever when it comes to customer service and receiving a great customer experience.

7 Moments, 7 Customer Feedback Questions for Better CX

Experience Investigators

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback.

9 Ways To Use Survey Incentives To Boost Sales


Your customers are the lifeblood of your business. Naturally, you have to take certain measures to ensure they are happy and satisfied with your offering. But how do you get inside the mind of your customers? Through feedback, of course.

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The Great Resignation – Employees are Quitting at Record Rates

The DiJulius Group

The Great Resignation is a mass, voluntary exodus from the workforce. It is here, and it is quite real. Turnover is nothing new, and neither are corporate retention strategies.

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Amazing Business Radio: Dan Gingiss

Shep Hyken

The Experience Maker. Creating Consistent Exceptional Customer Experiences. Shep Hyken interviews Dan Gingiss, an international keynote speaker, coach, and author of The Experience Maker. They discuss how to create experiences that customers want to talk about.

Small businesses and using a broker for insurance

Helen Dewdney

All businesses need insurance whatever the size. But it’s boring right?! It’s great to be looking for sales and playing on social media etc. but one of the many lessons of the last year has been that anything can happen and you need to make sure you are protected against any eventuality.

How Business Process Outsourcing is Advantageous for Your Company


The advantages of Business Process Outsourcing (BPO) allows for huge cost savings while increasing efficiency. Discover how BPO can benefit your business

2021 Infrastructure Bill: Contact Centers and the Broadband Revolution


This time, among some of the more traditional development projects, the bill directs a staggering $65 billion towards improving the internet infrastructure nationwide.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

10 Tips to Improve Social Media Customer Service

CSM Magazine

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Align Your Brand Values.

Q4 Customer Success: Renewals and Retention Process


For most B2B companies, Q4 means the time of contract renewals. It can be a busy selling season! It has become just as important, in the SaaS industry particularly, to work to keep existing customers as it is to chase down new leads.

How to Choose the Right Keywords for SEO Purposes


Has your boss ever asked you, “Can you make us appear first in results on Google?”. Search Marketing Organic Search Content Marketing

A Positive View Of Selling Is Critical to Hiring Salespeople

Integrity Solutions

When it comes to hiring salespeople, why has it become so hard to get people excited about a job in sales in the first place? If you’re hiring salespeople right now, you’re not alone.

Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience.

Best Practices to Ensure a Successful Quarterly Business Review


A quarterly business review (QBR) is a chance to bring together your executives and your clients’ executives to discuss the health of their business and your relationship, to discuss their future goals and plans, and to strategize how you can deliver more value to them based on those factors.

How to plan for customer service success at peak times


Date: Monday, August 30, 2021 Author: Pauline Ashenden - Demand Generation Manager How to plan for customer service success at peak times. Published on: August 30, 2021.

Is Google AdWords Keyword Planner Tool Free?


Google has a global market share of 91.8% for search engines, making your Google search ranking very important for your brand to be discovered online. Search Marketing Organic Search Content Marketing

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Prediction: 7 Customer Service Channels We Will Use in the Future


Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations.

Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.