Sat.Jul 27, 2013 - Fri.Aug 02, 2013

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Jeans, Babies, and Loyalty

InMoment XI

When it comes to customer experience, retailers and most restaurants are struggling. We can see this clearly from our CEBenchmarks™ program, which tracks customer experience activity across eleven different industries. While we believe that companies should use the best customer experience metric that predicts business outcomes, many retailers are currently using what’s commonly known as the.

Loyalty 227
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Customer Journey Mapping - A Powerful Organizational Transformational Tool

Horizon CX

'Organizations that intend to deliver an exceptional customer experience must first understand what the customer experiences at every touch-point and, most importantly, this needs to be articulated by the customers themselves. It is tempting to shortcut the process by adopting simply an internal viewpoint of the customer experience as representative of the actual customer experience.

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Recruiting talented employees to enhance customer service

Service Untitled

'Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. These are the people who become the eyes, ears, and voices for any organization, often beginning at the receptionist desk and progressing all the way up the corporate ladder to the person in charge of operations. Recruiting and keeping talented employees therefore is very important when building relationships with people and developing a company’s brand, becau

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The Role of the Contact Center Manager

Brad Cleveland Blog

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Video: As Margins Get Squeezed, How Are Your Accessory Sales?

InMoment XI

Manufacturers and dealers can make a lot of money on accessories. And as margins continue to get squeezed, looking to this part of the operation will become increasingly important. But how do you measure up? This week we look at how much North Americans spend on accessories, as well as some other important stuff. View Article.

Video 200

More Trending

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Jeans, Babies, and Loyalty

InMoment XI

When it comes to customer experience, retailers and most restaurants are struggling. We can see this clearly from our CEBenchmarks™ program, which tracks customer experience activity across eleven different industries. While we believe that companies should use the best customer experience metric that predicts business outcomes, many retailers are currently using what’s commonly known as the.

Loyalty 200
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Video: As Margins Get Squeezed, How Are Your Accessory Sales?

InMoment XI

Manufacturers and dealers can make a lot of money on accessories. And as margins continue to get squeezed, looking to this part of the operation will become increasingly important. But how do you measure up? This week we look at how much North Americans spend on accessories, as well as some other important stuff.

Video 200
article thumbnail

As Margins Get Squeezed, How Are Your Accessory Sales?

InMoment XI

Manufacturers and dealers can make a lot of money on accessories. And as margins continue to get squeezed, looking to this part of the operation will become increasingly important. But how do you measure up? This week we look at how much North Americans spend on accessories, as well as some other important stuff.

Sales 200
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Jeans, Babies, and Loyalty

InMoment XI

When it comes to customer experience, retailers and most restaurants are struggling. We can see this clearly from our CEBenchmarks™ program, which tracks customer experience activity across eleven different industries. While we believe that companies should use the best customer experience metric that predicts business outcomes, many retailers are currently using what’s commonly known as the.

Loyalty 200
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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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The Role of the Contact Center Manager

Brad Cleveland Blog