Master Manipulator or Customer Experience Superstar?
InMoment XI
NOVEMBER 2, 2012
Imagine a scenario where you are finalizing the details of your new car purchase. The sales person says to you “You will be getting a survey shortly. I’d appreciate it if you return it with all 5’s or my bonus will get dinged.” Or, perhaps, the sales person may be bold enough to ask for. View Article.
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