Your Customer Service Team Can Win or Lose you Business
JULY 7, 2016
When you call in to speak with the customer service team of a cable company to cancel your contract, you might expect some hiccups, but overall would expect it to be relatively easy. Perhaps the customer support agent might try to plead with you to not cancel your contract, but ultimately they should respect your request. But not for former Engadget editor-in-chief Ryan Block. Block called customer retentions to cancel his contract with Comcast.