Sat.Jul 16, 2022 - Fri.Jul 22, 2022

How to optimise your CX strategy - the 7 secrets

MyCustomer Experience

HWhat is a customer experience strategy? It’s where you lay out how you’re going to make every single customer experience with your. 19th Jul 2022. By Sharon Hyman

4 Ways to Improve Customer Loyalty


Customer loyalty is a marker of a good customer experience. A loyal customer implies a happy customer. A report on CX trends by InMoment. Insight customer data customer experience customer loyalty customer success customerisking CX strategy feedback feedbackly


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Open the Channels of Communication with Your Customers


When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success.

9 Must-Read Articles on EX, Linking EX & CX, and Branded Experience

InMoment XI

Organizations around the world are actively evaluating—and seeking to better understand—the decision-making and behavioral influence of employee and customer trust, the drivers of emotional bonding with a brand or company, and what is required to create and sustain a more valuable branded experience.

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Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

Customer Perception: What It Is and How To Measure It


The concept of customer perception seems obvious, it is basically the customer’s opinion of a company at any given point during their customer journey. What is not so simple is tracking and measuring all the different variables that influence customer perception.

More Trending

The Next Generation of Service Automation: The Power of Computer Vision


One year ago, we introduced the world’s first computer-vision powered self-service solution. Today, we are proud to share the next great leap forward, the Visual Intelligence Platform.

How Quick Service Restaurants Can Leverage Customer Feedback in Every Department

InMoment XI

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). .

Different is Better Than Better

Shep Hyken

I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. .

Reputation Unveils 2022 Property Management Report Findings and Rankings

CSM Magazine

Reputation , the global leader in reputation experience management (RXM), today announced findings from its 2022 Property Management Reputation Report , which analyzed nearly 600,000 reviews of over 80,000 multifamily residential properties.

Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.

How to Solicit Qualitative Customer Feedback (Before It’s Too Late!)


As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. On paper, an account can be ticking all the boxes – engaged during meetings, high product usage rates, etc. –

Building Trust And Selling From The Heart

Doing CX Right

Larry Levine, Best-Selling Author of "Selling From The Heart," explains new effective ways to approach buyers and increase sales with an unbeatable competitive edge. Hint: Success starts within, not out. It's about YOU.

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Amazing Business Radio: Megan Neale

Shep Hyken

The Gig CX. Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service.

Five Predictions For 2030: Real Life Service In A Virtual World

CSM Magazine

Mark Wilding, Vice President of Global Customer Transformation at ServiceMax, steps into the future and predicts how advances in technology will enable a new era of service delivery. A few years ago, I heard Kevin Ashton speak at a conference.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

The cost of living crisis and increase response rates

Beyond Philosophy

We hope you enjoy today’s show. If you do, could vote for us in the People’s Choice Podcast Award? It doesn’t take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers! To vote, please click here. Usually, we have one pickle per podcast.

Survey 131

7 Traits for Effective Interactions: Social Skills = Job Security

The DiJulius Group

As head of the world’s largest professional-networking site, LinkedIn CEO Jeff Weiner knows better than anyone what companies are looking for in recruiting new talent, and that effective social skills equal job security.

Why You Should Throw Out Your CRM


Ready for a controversial statement? You don’t need your CRM. Yeah, we said it.

A Federal Privacy Law? What Marketers Need To Know

Forrester Digital Transformation

Yesterday, the US House Committee on Energy and Commerce voted to pass the country’s first comprehensive privacy bill, the American Data Privacy and Protection Act. This is a milestone as the bill moves through the legislative process.

Customer Education Maturity Model: How Customer Learning Programs Create Value

The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.

How to Use Product Feedback to Solve Business-critical Issues

Zonka Feedback

Having issues and friction points is a normal part of any business. However, those that put the longevity or financial security of the company at risk are considered business-critical. These aren't the day-to-day bumps and challenges; these are the problems that could derail the business.

Case study: How Sequoia leveraged InSided to help HR professionals in a post-pandemic world


Like most industries, the pandemic has reshaped how HR professionals go about their day-to-day lives. Companies' biggest concerns have shifted from ways to maximize productivity to how to retain employees and keep them safe and happy, all while navigating the new territory of COVID-19 protocols.

Mix Up Fresh Studies with These 4 Uncommon UXR Methods

dscout People Nerds

Using the same methods over and over again can make your research methods and results dull. Consider some new studies to mix it up

Study 79

“You’re Dead To Me,” Said The Patient To Their Patient Portal

Forrester Digital Transformation

Precision Nudging is the future of patient communication and will help improve patient communication, engagement, and outcomes. Read this blog to understand what is precision nudging, what are the benefits of using this technology, and where you should get started.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Q&A recap: Driving customers to value during onboarding, at scale


Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper.

B2B 78

Why an E-Commerce Capability Is Critical to Your Aftermarket Growth Strategy

Middlesex Consulting

When planning a digital transformation for your business, the priority is frequently to increase employee productivity or reduce other operating costs. Unfortunately, focusing on internal processes often bypasses the most significant available cost impact — growing sales and profits.

Is Hybrid Telehealth Care The Future of HealthTech?


COVID-19 has been one of the toughest challenges facing today’s healthcare professionals. When cases rose, many hospitals and clinics needed to adapt their practices quickly to keep patients and providers safe. Digital CX HealthTech

Connect with your customers using Facebook Business Manager


With nearly three billion active users, it’s no surprise why businesses are using Facebook to advertise their products and services. However, previous Facebook business tools worked independently from each other which made them hard to maintain.

CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.