InMoment XI
AUGUST 16, 2010
Engaged employees contribute to the bottom line. As their engagement is reflected in their service to customers, they are helping to create more loyal customers. Highly engaged customers buy more products, refer potential customers to a company, stay longer and give more feedback, which, in turn, gives companies the opportunity to address issues and concerns and preserve potentially lost revenue.
Service Untitled
AUGUST 17, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Ranking customer service for airlines Cheryl August 17, 2010 Customer Service , Little Things, Big Differences , Specific Companies , Surveys 2 Comments US Airways ranked first on reliability after three consecutive months during April, May, and June; showing statistics of 83 percent of flights arriving within 14 minutes of their schedul
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Customer Interactions
AUGUST 19, 2010
'Michael Rosen, Product Marketing Manager for PlantCML (an EADS North America Company), was one of several NG9-1-1 experts to join our NG 9-1-1 Panel Discussion at APCO recently.* In this Q&A interview, Michael touches on the impact of NG9-1-1 on operations and service levels, and shares some pointers on how you can ensure compatibility with legacy systems and processes, once you make the transition to NG9-1-1.
InMoment XI
AUGUST 16, 2010
Engaged employees contribute to the bottom line. As their engagement is reflected in their service to customers, they are helping to create more loyal customers. Highly engaged customers buy more products, refer potential customers to a company, stay longer and give more feedback, which, in turn, gives companies the opportunity to address issues and concerns and preserve potentially lost revenue.
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InMoment XI
AUGUST 16, 2010
Engaged employees contribute to the bottom line. As their engagement is reflected in their service to customers, they are helping to create more loyal customers. Highly engaged customers buy more products, refer potential customers to a company, stay longer and give more feedback, which, in turn, gives companies the opportunity to address issues and concerns and preserve potentially lost revenue.
Customer Interactions
AUGUST 17, 2010
'Karin Marquez participated in the recent NG 9-1-1 Panel Discussion at APCO along with other industry representatives.). Whether you’re a 9-1-1 telecommunicator, director or vendor allied to the industry, or a 9-1-1 supervisor like me, we all need to prepare for Next Generation 9-1-1. Here are some things I’ve learned along the way that you might find helpful.
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