Sat.Apr 18, 2020 - Fri.Apr 24, 2020

Empathy is the most important driver for business. Here’s why.

Hello Customer

How can empathy make a difference as we are all adapting to a changing world? Last week we hosted a strategic session with some of our customers, together with Steven Van Belleghem.

How to keep your customers top-of-mind during a crisis

iPerceptions

A crisis can have reverberating effects on the day-to-day of customers and brands alike. Customer Experience Voice of the Customer

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How Are You Supporting Your Customers Now?

Daniel Group

As we all continue to navigate through the Clovid-19 crisis, we hope that you, your families, and companies are safe and well. At The Daniel Group, we continue to strive to help our clients adapt to ever-changing business environments and supporting your customers.

Writing a CRM Plan: Useful Tips for Students

CSM Magazine

Customer Relationship Management (or CRM) is a phrase used about how your organization engages customers. It is often assumed that CRM implies a system used in capturing information relating to customers. However, it is important to reiterate that this is only a small part of the bigger picture.

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Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion

Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.

How to Drive More Revenue with NPS, CSAT, and CES

GetFeedback

Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue. . Webinars

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More Trending

How to conduct B2B customer surveys that provide ROI

Lumoa

Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems. Feed generated with FetchRSS

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TRUSTING Your Team to Do What’s Right: University of Minnesota Bolsters Staff Through Trust

Customer Bliss

In each episode of the Daily Dose of OPTIMISM! , I want to share acts of goodness that will drive and will earn both human and financial prosperity, as we work our way out of this. The following is a lightly edited transcript of the video below.

Webinar: Now is the Time to Reinvent Your CX Program

MaritzCX

In 2020, CX programs continue to struggle to function at a state-of-the-art level. But the events of COVID-19 have made it more important to act now–and pivot to a customer-centric approach.

Building Community in Difficult Times with Insight Communities

Vision Critical

It is in the difficult times when we see the best in people and the best in community. Best Practices Insight Communities

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3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.

How To Help During The Pandemic: Figure Out Your Zone of Genius

Kerry Bodine

A couple of years ago, I read a book that changed the way I thought about my business — and my life: The Big Leap by Gay Hendricks.

How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Four)

Calabrio

In my last weekly update on the leadership lessons learned during COVID-19, I discussed overcommunication: the idea that leaders need to set the tone for our managers, offer flexibility and resources for our employees, and visibly participate in meetings and our more lighthearted company virtual events and challenges.

Review & Refresh Your IVR: Make Life Easier for Customers

NICE inContact

One of the top ways to make life easier for customers is by improving (or implementing) your interactive voice response (IVR) system. IVR is an automated self-service voice menu that accelerates resolution and improves routing.

System 156

Why Offering Virtual Learning is Crucial, But Not Enough

Experience Investigators by 360Connext

Customer Experience is Multifaceted. Customer experience is the culmination of so many things. It’s about the end-to-end journey your customers has with your brand, built on every interaction and emotion along the way.

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ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

Virtual Journey Mapping Bootcamp: May 19 & 20

Kerry Bodine

We’re in the midst of the most momentous and rapid change to human behavior that many of us will ever see.

5 Ways AI Can Help Call Centers in Crisis

Jacada

It’s fair to say COVID-19 has changed the way businesses operate. Compare everyday life today with your daily concerns from a month ago. The difference is pretty stark. Like everyone else, call centers have been reeling from the aftermath of the coronavirus.

Review & Refresh Your IVR: Make Life Easier for Customers

NICE inContact

One of the top ways to make life easier for customers is by improving (or implementing) your interactive voice response (IVR) system. IVR is an automated self-service voice menu that accelerates resolution and improves routing.

System 156

How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Three)

Calabrio

Last week, I talked about some of the inspiring ways our customers are tackling the challenge of coronavirus and strategies Calabrio is using to aid our customer network. Staying positive can be difficult now, and that’s why sharing positive stories from our network is so important.

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

There’s Magic in Managing the Details

ShepHyken

“Detail is no detail.”. I’m not sure where I heard this first. I even did a Google search and couldn’t find it. Maybe I made it up. If I did, this is what I meant by it: details are important. They must be purposeful.

How To Overcome Security Concerns With #WFH On the Rise

Jacada

How do you create a call center work environment when agents are worried, tired and stressed? As the coronavirus chaos continues, many contact centers face little choice but to allow their employees to work from home. Yet, working remotely has many complications.

How the Cloud Contact Center is Helping Businesses Adapt to COVID-19

NICE inContact

The COVID-19 pandemic has fundamentally altered every aspect of our lives. For government agencies, the stakes have never been higher.

Remote Assistance Software for Technicians: What to Consider

TechSee

During the COVID-19 crisis, every company wants to continue providing uninterrupted service.

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: at your employees' relationships with each other, and with the company. Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function.Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization

Amazing Business Radio: Eric Chester

ShepHyken

Start by Being a Great Place to Work. Hiring the Right Employees to Deliver Exceptional Customer Service. Shep Hyken interviews Eric Chester.

What’s Ailing Your Journey?

Heart of the Customer

During these challenging times, I’ve been posting weekly videos on LinkedIn, sharing best practices on how customer experience (CX) pros can ensure their companies come out of this pandemic in a position of strength.

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How the Cloud Contact Center is Helping Businesses Adapt to COVID-19

NICE inContact

The COVID-19 pandemic has fundamentally altered every aspect of our lives. For government agencies, the stakes have never been higher.

Why Your Company Needs to Monitor App Reviews

ReviewTrackers

Reviews

How to Create Strong Community Personas

Speaker: Carrie Melissa Jones, Community Consultant

Ever wonder how to build effective community personas? Join Vanilla Forums on Tuesday, June 16th at 12 PM ET as Carrie Melissa Jones, Co-Author of Building Brand Communities, clears away the noise around community personas and gives you a method for doing member research to refine your personas.