Four ways to reduce lines at big-box stores
MARCH 18, 2020
For customers, there’s nothing worse than having to wait in line. The recent footage of Costco and other big-box stores with lines of customers stretched around the block would raise anybody’s blood pressure. Lines like these while exaggerated by our current health crisis are not just a problem of the moment. Retailers are losing nearly $40 billion a year to long lines. Besides the revenue loss, lines foster a bad customer experience that can have a ripple effect on a brand’s identity.