Creating a multi-generational culture to support your CX strategy.
SEPTEMBER 5, 2019
Baby Boomers, Millennials, Gen Xers and Gen Z’s make up our current workforce, but each has a unique set of needs. How do we satisfy the needs of each while creating a culture that will support and deliver an effective CX strategy? Consider these examples. In the 1984 Presidential Debates with Vice President Walter Mondale and President Ronald Reagan, who at the time was 73 years of age, Reagan was asked if he was too old to be president?