Doing CX Right

MARCH 9, 2025

Customers dont just disappearyou lose them. In this podcast episode, Stacy Sherman and Neil Hoyne, Chief Strategist at Google, explain how to leverage data to strengthen customer relationships, drive revenue & lasting loyalty. The post Understand Your Customers Better: Data-Backed Ways to Build Relationships appeared first on Doing CX Right.

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Data Customer relationships Loyalty Customers 59

DCX

MARCH 9, 2025

📌🚀Grab a Copy Today: A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does.

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Leadership Culture Government Telecommunications 52

CXS

MARCH 9, 2025

In this exclusive sponsor highlight video, hear firsthand insights from our amazing partners who made the 2024 Customer Experience Strategies Summit an extraordinary event. Our sponsors shared their enthusiasm about the collaborative atmosphere, deep discussions on AI ROI, and cutting-edge … The post CX Series 2024: Sponsors Reflect on an Incredible Summit!

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ROI Video Strategy Customer Experience 130

Forrester's Customer Insights

MARCH 9, 2025

As technology leaders in the Australian federal government, youre no strangers to the complexities and challenges of machinery-of-government (MoG) changes. These changes, akin to mergers and acquisitions in the private sector, involve restructuring agencies, merging departments, and redistributing functions to align with evolving mission priorities.

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Government Technology Customer Centricity Management 26

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

Brands