InMoment XI
NOVEMBER 7, 2017
Here’s the scene: Orlando, FL, where it is currently 85 degrees Fahrenheit with 100% humidity – and that’s INSIDE the airport. My family of 7 (three kids, ages 3, 9 and 10, my two parents, my husband and myself), are en route back home after a wonderful Disney vacation that had a hiccup or two.
Customer Bliss
NOVEMBER 7, 2017
Overview. On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products. Ross Garretson, A VP and Leader of Strategic Operational Designs.
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InMoment XI
NOVEMBER 7, 2017
Here’s the scene: Orlando, FL, where it is currently 85 degrees Fahrenheit with 100% humidity – and that’s INSIDE the airport. My family of 7 (three kids, ages 3, 9 and 10, my two parents, my husband and myself), are en route back home after a wonderful Disney vacation that had a hiccup or two. View Article.
Customer Bliss
NOVEMBER 7, 2017
Overview. On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products. Ross Garretson, A VP and Leader of Strategic Operational Designs.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ClearAction
NOVEMBER 7, 2017
B2B Voice-of-the-Customer: Integrating Decision Influencers’ Views Lynn Hunsaker. Picture this: in deciding whether to rebuy from your company, the customer’s general manager and purchasing agent are neutral, the end-users are supportive, the safety department gives their approval, but the facilities manager rejects it. Your company loses the sale. Because your team was focused on the end-users and general manager, everything looked like it was on-track for renewal, yet one influencer of the buy
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Topdown
NOVEMBER 7, 2017
In an ever-expanding landscape of digital experience technologies, how do you choose the right technologies to deliver your organization’s best customer experience today and years into the future? It’s an investment that Forrester analyst Ted Schadler says can take five years and cost between $20 million and $200 million for enterprises, so it’s important to get it right.
Andrew Mcfarland
NOVEMBER 7, 2017
If the toxic political climate has you questioning our basic humanity (1) you’re not alone and (2) make yourself familiar with Purple Table.
Truthlab
NOVEMBER 7, 2017
Reading Time: 3 minutes Online, content is king. It makes or breaks user satisfaction, success, and the bottom line that results from those interactions. And nowhere is it as important as it is in B2B transactions where the buy cycles are long, and pricing is complicated. There are more stakeholders involved in every B2B buying decision, and those decision-makers […].
Maru/HUB
NOVEMBER 7, 2017
Customer complaints should be seen as an opportunity to turn a bad customer experience into a positive outcome, leaving disgruntled customers with the feeling that everything has been put right whilst simultaneously helping to increase customer loyalty. Everyone can relay a personal experience which reflects both ends of the spectrum: one where an organisation went that extra mile to resolve a complaint, versus an unhappy and unsatisfactory response which left you planning to defect to the compe
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
NOVEMBER 7, 2017
No matter how much you invest in customer service if your frontline employees do not love your brand then the customer experience will suffer. Chip Bell explains. Shwetha loves HP! No, that’s not a carving on a school ground tree nor is it a spray painting on a water tower or overpass. Shwetha is a support tech operator for Hewlett Packard. And, her style, behavior and words clearly parade her devotion to the HP brand she fronts.
Provide Support
NOVEMBER 7, 2017
Handling Conflicts with Complex Clients. Client disputes are always damaging your reputation as a professional. No matter how you perceive it, when a negative review is attributed to your name will always have a negative impact on your career. However, conflict management is not a simple thing to attain, especially when we’re talking about highly important clients.
Kapta Customer Success
NOVEMBER 7, 2017
Up until now, Customer Success (CS) strategies have primarily lived in the software and technology fields. As a leading provider of Customer Success software, we’re always looking for new ways that Customer Success strategies can be integrated into any company’s existing customer relationship systems. In this article, we’ll examine the different ways that service-based companies such as marketing agencies, along with product-based businesses can utilize the scientific theories and ideas of Custo
Talkdesk
NOVEMBER 7, 2017
This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Technology has changed the way consumers shop for everything today. The modern consumer requires a modern solution to stay loyal. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, communi
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Maru/HUB
NOVEMBER 7, 2017
Customer complaints should be seen as an opportunity to turn a bad customer experience into a positive outcome, leaving disgruntled customers with the feeling that everything has been put right whilst simultaneously helping to increase customer loyalty. Everyone can relay a personal experience which reflects both ends of the spectrum: one where an organisation went that extra mile to resolve a complaint, versus an unhappy and unsatisfactory response which left you planning to defect to the compe
Talkdesk
NOVEMBER 7, 2017
This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Technology has changed the way consumers shop for everything today. The modern consumer requires a modern solution to stay loyal. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, communi
Grade.us
NOVEMBER 7, 2017
[cs_element_section _id=”1″][cs_element_row _id=”2″][cs_element_column _id=”3″][cs_element_text _id=”4″][/cs_element_column][/cs_element_row][cs_element_row _id=”10″][cs_element_column _id=”11″][cs_element_image _id=”12″][/cs_element_column][/cs_element_row][cs_element_row _id=”18″][cs_element_column _id=”19″][cs_element_text _id=”20″] Find out what higher-paying clients are lo
LiveChat
NOVEMBER 7, 2017
How many times have you had an amazing idea right before you fall asleep and you were so sure, you’re gonna remember it the next day but then you woke up and boom! All you know is that you had an awesome idea, but now you have “no idea” what it was whatsoever? It happens a lot to people whose work requires them to come up with ideas or solutions. We feel the most creative when we let our minds rest.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Verint
NOVEMBER 7, 2017
CX and Human Resources teams are both in the people business. The days of clear departmental ownership of employee and customer engagement are behind us. Smart, forward-thinking companies striving for customer-centricity know that there is one question that really matters: how can we all work together, at every level, to achieve success in these two critical, intrinsically bound areas?
Alliance by IFS
NOVEMBER 7, 2017
On-Demand Webinar Available! Click here to watch now. Watch On-Demand Webinar. During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies. But today, service organizations must look to the field in order to empower their field service technicians. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and off
ShepHyken
NOVEMBER 7, 2017
Be a Cut Above the Rest. Shep Hyken Interviews Steve Hockett, President of Great Clips. Wouldn’t you like to learn a few tips from a company that sees over 35 million customers a year? Shep and Steve Hockett, President of Great Clips, discuss the importance of knowing your customers and delivering a consistently amazing customer service experience. Shep Hyken interviews Steve Hockett, the President of Great Clips.
Currency Alliance
NOVEMBER 7, 2017
A few months ago the iPhone celebrated its tenth anniversary. It was an occasion that made people sit back and think about the ways in which this device and others like it had changed their lives. Smartphones and social networks have transformed the way people shop and interact with brands. Indeed they have changed customers’ expectations of brands greatly.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Stella Connect
NOVEMBER 7, 2017
Voice of Customer Data: Are You Making the Most of Your Investment? Many brands invest a lot of time, money, and energy designing and executing a VoC data collection program. Recognizing the importance of having a VoC program (in theory, anyway), brand executives carefully select a vendor and begin the long, drawn-out process of developing the questionnaire.
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