Sun.Apr 17, 2022

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Product News – April 2022

Lumoa

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more! Not just history – integrations will pull future data the day after it comes in!

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Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These?

Kate Nasser

Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™. The post Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These? appeared first on KateNasser.com.

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Getting To The Next Level Starts With You

Doing CX Right

Lauren Herring, Autor, and CEO of Impact Group, provides actionable tips to future-proof your career and elevate employee engagement for better customer experiences and business outcomes. The post Getting To The Next Level Starts With You appeared first on Doing CX Right.

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3 Ways to Improve your Customer Experience with Warm Transfers

TechSee

“Good morning, you’ve reached Alice at Quality Insurance; how can I help you today?” You explain that you are following up on your insurance claim for damage to your vehicle that you submitted online using the insurer’s portal. Your experience will depend on the agent’s next few words. What will her response be to your request? “Please provide me with your policy information, claim number, date of filing and description of the damage.”.”. or. “Thanks for following up, Mr.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!