Kate Nasser

AUGUST 21, 2016

Don't believe the stereotype that one personality type is a more effective communicator than others. Here's what matters. From The People Skills Coach™. The post Effective Communicator: Extroverts & Introverts Different and Equal appeared first on KateNasser.com.

Communication 40

Communication Interaction 40

ClearAction

AUGUST 21, 2016

If It’s Called Customer Experience, Why Is It All About the Brand? Janice Cuban. While companies clamor to get their share of revenue from new and existing customers, the delta between what brands say they do for customers and what actually happens has never been larger. Perhaps it’s because of stats like: 90% of executives say that customer experience is central to their strategies , but a whopping 86% don’t expect to see a significant uplift in business results from it.

Brands 54

Brands Customer Experience Social Media Customer Journeys 54

ClearAction

AUGUST 21, 2016

Organizational Adoption of Customer Experience Excellence Lynn Hunsaker. Organizational adoption of customer experience excellence is the holy grail that drives sustained growth. Temporary upticks in revenue are possible without it, yet optimization of customer lifetime value requires it. To get off the continual hamster wheel of throwing scarce resources at the fixes, enticements, and massive monitoring that we have come to call “customer experience management”, you’ve got to

Customer Experience 52

Customer Experience Financial B2B Trends 52