Steve DiGioia

JUNE 15, 2025

Millions of American families are counting on the $2,000 child tax credit this year—but with legislative changes looming and rumors flying, many parents are wondering: will they still qualify, and how much of that credit will actually land in their bank accounts? If you’re raising kids in 2025, the answer could seriously impact your refund. With tax season approaching for the 2024 tax year (filed in 2025), the Child Tax Credit (CTC) remains a major source of relief for working families.

Banking 130

Banking Financial 130

Thematic

JUNE 15, 2025

Dashboards show you what happened. Qualitative research reveals why it happened and what to do next. Numbers like conversion rates or churn percentages are useful, but these Key Performance Indicators (KPIs) don’t tell the whole story on their own. A high KPI might tell you what is going on, but it won’t explain why it’s happening.

Metrics 62

Metrics Net Promoter Score Analysis Social Media 62

Steve DiGioia

JUNE 15, 2025

Americans across the country are waking up to an unexpected financial boost in 2025 — a one-time stimulus payment of up to $1,300. If you’ve filed taxes recently, receive Social Security, or fall into a low-income bracket, you could be one of the lucky recipients. But not everyone qualifies, and not everyone knows it’s even happening. What Is This $1,300 Payment All About?

Banking 130

Banking Financial Tools 130

Customer Think

JUNE 15, 2025

AI chatbots are no longer a novelty – they’re a critical component of customer service strategies across industries – with Gartner predicting that 80% of customer service and support organizations will be applying generative AI technology in some form to improve agent productivity and customer experience this year.

Virtual Agent 53

Virtual Agent Chatbots Customer Service Strategies Technology 53

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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.

Roadmap

Steve DiGioia

JUNE 15, 2025

If you’re wondering how and when that $725 stimulus check is heading your way, you’re not alone — and the good news is, payments are already rolling out in June. But the way you receive your money depends on a few key factors, and knowing them could mean getting your cash faster. States across the country have started distributing a fresh wave of economic relief payments, with California, Colorado, and a few others leading the charge.

Banking 130

Banking Government Financial 130

Doing CX Right

JUNE 15, 2025

Transform conflicts into breakthroughs. Get powerful strategies from Stacy Sherman and Professor Wendy Smith to navigate complex customer problems and drive innovation in business. The post Both/And Thinking: Breakthrough Solutions To Solve Toughest Customer Problems appeared first on Doing CX Right.

Innovation 40

Innovation Customers Strategy Management 40

Customer Think

JUNE 15, 2025

According to PwC, only 30% of US consumers trust brands (the lowest since 2016). Interestingly, though, the same research found that 90% of executives believe consumers trust their company.

Consumers 45

Consumers Data Brands Company 45

DCX

JUNE 15, 2025

Gain the CX AI Advantage Last week, I launched DCX AI Today — a daily briefing designed for CX leaders who want to stay ahead of the curve with AI. AI news. AI prompts. Real CX progress. For AI Curious CX Leaders. It’s a free add-on newsletter for subscribers of Decoding Customer Experience. Here’s what you get: The latest AI news through the lens of customer experience Two fresh, practical AI prompts you can try that day All in under 5 minutes , Monday through Friday 👉

Self Service 52

Self Service Chatbots Multi-Channel Banking 52

Customer Think

JUNE 15, 2025

I’m often asked why some retail media networks (RMNs) thrive while others struggle to prove their value. The answer usually comes down to measurement. Most RMNs built their measurement strategies to sell ads, not drive outcomes. They track impressions and clicks while shoppers move seamlessly between screens, stores, and social platforms.

Retail 49

Retail Measurement Strategy Metrics 49

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Brandwatch CX

JUNE 15, 2025

Life as a marketer can be difficult. You develop a brilliant campaign, design the perfect assets and craft the perfect copy. Then ad blockers reduce your audience. Facebook changes its algorithm. Suddenly nobody is seeing your work without a promoted post. Running alongside these problems is the explosion of content marketing, the rise of instant gratification, and the death of the attention span.

Customer relationships 94

Customer relationships Marketing Strategy Social Media 94

Customer Think

JUNE 15, 2025

Digital transformation in the public sector is no longer just a buzzword. It’s a strategic imperative. Emerging technologies like low-code no-code development, generative AI, and quantum-resilient cybersecurity have introduced exciting possibilities—but translating this tech potential into tangible impact is where many government initiatives stall.

Government 45

Government Technology 45

Steve DiGioia

JUNE 15, 2025

If you were planning to retire at 65 and collect full Social Security benefits, it’s time to rethink your strategy. Starting in 2026, the government is officially raising the full retirement age to 67, marking a historic shift that will impact millions of future retirees across the country. This isn’t a surprise decision, but it is the final chapter of a law set in motion decades ago.

Government 130

Government Insurance System Strategy 130

Customer Think

JUNE 15, 2025

It has been for the world to see that the modern market places a strong emphasis on technological advancements. It also insists on the incorporation of digital tools into almost every aspect of operations. So, it is no surprise that digital products have become indispensable for organizations across all industries.

Technology 45

Technology Industry Tools Marketing 45

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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

Case Study

Steve DiGioia

JUNE 15, 2025

Imagine waking up to $5,000 hitting your bank account—no lottery ticket needed. That’s the buzz sweeping across the U.S. as talk of a new stimulus-style program, called the “DOGE Dividend,” gains steam. But is this cash windfall the real deal, or just a headline-grabbing dream? Let’s break down what’s fact, what’s fiction, and what could be coming next.

Government 130

Government Banking Financial Groups 130

Customer Think

JUNE 15, 2025

As industries across the board are being influenced by artificial intelligence, the demand for strong and scalable AI systems is at an all-time high. Behind these intelligent systems lies an important element: the AI pipeline. From the data collection step to making real-time predictions, every process needs to be designed & engineered properly.

Data 45

Data System Industry Technology 45

Customer Think

JUNE 15, 2025

In today’s fast-paced world, time and convenience are more valuable than ever. Yet, we constantly juggle multiple apps: one for payments, another for banking, yet another for shopping, and so on. What if a single platform could do it all?

Banking 45

Banking Technology 45