TechSee
DECEMBER 2, 2020
Emerging technologies make bold promises. Whether they ultimately go mainstream or crash strongly depends on delivering the goods, but also on the buzz surrounding them. And when it comes to determining a technology’s potential, it’s essential to separate fact from fiction. Remote visual support is no different. Remote Visual Support Myths.
GetFeedback
DECEMBER 2, 2020
Relational NPS is a great check in with customers. It’s also a valuable tool you can leverage to boost retention in 2021. Here's what we learned from our CX leader roundtable.
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NICE inContact
DECEMBER 2, 2020
Agile software can make organizations more resilient and allow them to continue serving customers in the wake of disasters. Organizations need contact center software that supports multiple proactive customer service methods and makes digital channel implementation fast and simple. Providing customers with channel options, rather than restricting them to phone-only service, provides them with convenience and can ease stress.
GetFeedback
DECEMBER 2, 2020
This guide covers the basics of customer churn, including how it’s calculated.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
DECEMBER 2, 2020
What’s your story? What reasons compel your customers to do business with you? What gets them excited about doing business with you? Consider this. If you’re selling a trip to Hawaii, you probably try to paint a vision of a day on the beach, an amazing luau and a beautiful oceanfront balcony that includes a gorgeous sunset. The story you don’t tell—at least I hope you don’t—is the one that includes the technical specs of the engine on the plane that’s flying you to that exotic location, the type
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
The DiJulius Group
DECEMBER 2, 2020
4 Quick Tips to Help you Make the Pandemic Irrelevant 1. Customer Service Feature Story Want to transform your customer service? Do this first By Dave Murray, Senior Customer Service Consultant As a customer service consultant, I repeatedly get asked, “When wanting to substantially improve your company’s customer service, where is the best. Read Full Article.
Team Support
DECEMBER 2, 2020
In Part 1 of this series, we talked about why it’s important to make decisions that can positively impact your customer support department swiftly, and what the consequences are if you don’t. Even a big decision like changing your B2B customer support system can move quickly if you know where to start and how to evaluate the right solution providers.
Feedbackly
DECEMBER 2, 2020
Customer Satisfaction Score (CSAT) is an indispensable CX metric for businesses that focus on keeping their customers delighted all the time. While CSAT is. Source.
UJET
DECEMBER 2, 2020
This is a guest post by Donna Fluss, the president of DMG Consulting LLC. Let’s be real. The title of this blog post is an important question that many executives are asking. Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
DECEMBER 2, 2020
As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021. . The COVID-19 health crisis has reshaped the business landscape and the world of work. In contact centres, more employees than ever before now work remotely while customer expectations have risen to their highest levels since Internet connectivity and the smartphone revolution first transfor
Zonka Feedback
DECEMBER 2, 2020
Customer Satisfaction is the key element that drives a business towards success and enhancing this element in your business means to provide your customers not only a good product or a service, but also a great Customer Experience. If we look at the market situations a few years ago, let's say a decade or two, the key factors influencing sales were price and product quality.
iPerceptions
DECEMBER 2, 2020
With CX now a key differentiator between brands, what role do Chief Marketing Officers play in helping their brand meet or exceed ever-growing customer expectations? The post How is CX Transforming the Role of Chief Marketing Officer? appeared first on Astute.
UJET
DECEMBER 2, 2020
This is a guest post by Donna Fluss, the president of DMG Consulting LLC. Let’s be real. The title of this blog post is an important question that many executives are asking. Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Centercode
DECEMBER 2, 2020
If you want to run a solid user acceptance test, you need a solid plan — but since you’re reading this, you probably knew that already. With so much at stake, planning ain’t easy; there are schedules to build, people to recruit, stakeholders to work with, feedback to sort.
SaleMove
DECEMBER 2, 2020
On the eve of Thanksgiving in the US this year, Glia was blessed with one more thing to be thankful for—our record-setting 9th Finovate Best of Show award at FinovateFall 2020. As you probably know, Finovate is the seminal conference for cutting-edge banking and financial technology and thought-leadership. We are grateful and proud to be […]. The post Giving Thanks for Finovate Best of Show #9 appeared first on Glia Blog | Digital Customer Service Explained.
MyCustomer
DECEMBER 2, 2020
17th Dec 2020 There's not a lot of upbeat coverage in the media today. Business closures, social distancing woes, stock market gyrations — it feels like.The upside of CX improvement in a down economy. By Michael Hinshaw Managing Director.
Zonka Feedback
DECEMBER 2, 2020
Customer Satisfaction is the key element that drives a business towards success and enhancing this element in your business means to provide your customers not only a good product or a service, but also a great Customer Experience. If we look at the market situations a few years ago, let's say a decade or two, the key factors influencing sales were price and product quality.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Confirmit
DECEMBER 2, 2020
The Voice of the Customer has never been more important to businesses who need to understand their customers’ needs and experiences to succeed. And we believe, that means that choosing the right Voice of the Customer vendor is a significant decision. Fortunately, the analysts at Gartner have done a lot of the legwork and have released their Magic Quadrant for Voice of the Customer report.
SaleMove
DECEMBER 2, 2020
On the eve of Thanksgiving in the US this year, Glia was blessed with one more thing to be thankful for—our record-setting 9th Finovate Best of Show award at FinovateFall 2020. As you probably know, Finovate is the seminal conference for cutting-edge banking and financial technology and thought-leadership. We are grateful and proud to be a multi-time winner, but we are especially honored since the award is chosen by the attendees—your peers—who saw Glia’s demonstration and recognized the t
Confirmit
DECEMBER 2, 2020
Discover how Comscore sped up the processing and delivery of Comscore data, while also allowing clients and internal analysts to do their own data deep diving. In this case study, you will learn about the challenges Comscore faced, seeking to meet the needs of various teams and stakeholders. The team now uses various features and functionalities of Confirmit's Dapresy technology, which has resulted in major time savings.
CSM Magazine
DECEMBER 2, 2020
Did you know that office clutter has a direct impact on how we work? Those overstuffed filing cabinets and disorganized computer desktops can kill productivity. Our brains like order, and constant visual reminders of clutter can drain our mental resources and decrease our ability to focus. A disorganized workspace can also lead to increased stress, which further impedes our productivity.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Maru Group
DECEMBER 2, 2020
The COVID-19 pandemic has propelled significant increases in digital payment adoption across the US. A study by Mastercard found contactless transactions grew 3x as fast as non-contactless transactions in the grocery and drugstore categories between February and March 2020. While contactless payments are on the rise, there remains a significant proportion of consumers who have not adopted fully to this form of payment.
CSM Magazine
DECEMBER 2, 2020
For a successful business, you must invest enough capital. With good financial management procedures, one can afford to invest in various business solutions to enhance business growth. The human resource plays a major role in business success especially, the CTO. So, what is a CTO , why should any business invest in a reputable, qualified, and experienced one, and what are the key solutions for any business?
kommunicate
DECEMBER 2, 2020
In the month of November, we have added some cool features like Dialogflow CX integration, additional features in Kompose, and Bot analytics. Also updated the existing ones to improve your overall experience with Kommunicate. If you want to catch up last month update, please head here. Web App Dialogflow CX Integration Google Dialogflow recently introduced [.].
SurveyGizmo
DECEMBER 2, 2020
LOUISVILLE, COLORADO, DECEMBER 2, 2020 — Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers, today announced a partnership with video survey software specialists, Voxpopme. The partnership enables Alchemer customers to capture customer-recorded video feedback to help transform their businesses into customer-centric organizations. .
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
The DiJulius Group
DECEMBER 2, 2020
Chief Revolution Officer and best-selling author John DiJulius shares what your organization needs to do to Reimagine your business model to help make 2021 your best year ever! You will learn: Understand the irreversible impact of COVID-19 What are the best ways to Reimagine your business model? How COVID is not changing the future, it. Read Full Article.
MyCustomer
DECEMBER 2, 2020
COVID-19 has caused a change in consumer spending behaviour. With government lockdowns bringing in-person shopping experiences to a halt,H 2nd Dec 2020. By Chloe Buckland.
Forrester's Customer Insights
DECEMBER 2, 2020
Buyer demand for greater value from insights and technology such as RPA, data science, machine learning, and advanced analytics are forcing both classical BPO and omnichannel BPO vendors to retool themselves into insights-driven BPO's.
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