ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? “How did you go bankrupt?” Bill asked. “Two ways,” said Mike. “Gradually, then suddenly.”. You may be familiar with this passage from Ernest Hemingway’s The Sun Also Rises, which in just three words sums up an intense effect we all feel at times. The sensation of change happening slowly, then all at once. At least, that’s how it seems when small actions compound over time and culminate in a sudden shift.

Customer Success 97

Customer Success Metrics Customers Trends 97

Eptica

OCTOBER 15, 2021

Date: Friday, October 15, 2021 Author: Trevor Davies, Head of Products, Enghouse Interactive Migrating call accounting to the cloud? Here’s what to consider. Published on: October 15, 2021. Author: Trevor Davies, Head of Products, Enghouse Interactive Many businesses are migrating to cloud-based unified communications solutions (such as Microsoft Teams) and want their related software, such as call accounting, to also be available in the cloud.

Customer Service Strategies 124

Customer Service Strategies Software Interaction Communication 124

ShepHyken

OCTOBER 15, 2021

Maulik Shah is the founder of DeskXpand , A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. He shares 7 benefits that the support ticket system can provide for your business. Want to support your help support team by simplifying the ticket process for them? Then installing a ticket management system is the best help you can offer because it helps your employees to track the progress, achievements, and even priori

System 87

System Management Software Training 87

Cyara

OCTOBER 15, 2021

“Hey Honey… Do you think you could wait until the end of my workday to finish that episode of The Real Housewives of Toledo? I’ve got sales to close, and for the life of me I can’t hear my customers ‘cause you’re using up the bandwidth!”.

Sales 67

Sales Contact Center Report NPS 67

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Customer Enthusiast

OCTOBER 15, 2021

Back in 2013 I published my first book, Delight Your Customers. The subtitle of that book is 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. I specified to my publisher that the subtitle should read “7 Simple Ways…” rather than “The 7 Simple Ways…” It was clear to me at that … Continue reading "The Elusive 8th Simple Way to Raise Customer Service Quality".

Customer Service 73

Customer Service Customers Employee Engagement Connections 73

SaleMove

OCTOBER 15, 2021

Starting a new job can be nerve wracking. You’re excited to join the team, but it’s hard to know what it’ll be like. 2 Glianeers share their experiences. The post Glianeer Stories: First Week Reflections appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 52

Customer Service Customer Experience Culture Innovation 52

SAP Customer Experience

OCTOBER 15, 2021

External Workforce is a new SAP delivered cloud solution. It is delivered as part of the Intelligent Enterprise – Recruit-to-Retire (IE-R2R) scenario. We are looking for customers who are interested to participate in the Hands-on-system experience of the Intelligent Enterprise Scenario – External Workforce within the SAP Integration Experience Feedback.

Data 57

Data Management Feedback System 57

SaleMove

OCTOBER 15, 2021

Starting a new job can be nerve wracking. You’re excited to join the team, but it’s hard to know what it’ll be like. 2 Glianeers share their experiences. The post Glianeer Stories: First Week Reflections appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 52

Customer Service Customer Experience Culture Innovation 52

Help Scout

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing.

Knowledge Base 57

Knowledge Base Metrics 57

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SaleMove

OCTOBER 15, 2021

Implementing the AI-driven chatbot helps to keep customer attention back onto the on-screen platforms where they want to be. The post Glia & Finn AI – The Ultimate in Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 40

Customer Service Chatbots Customers Banking 40

Brandwatch CX

OCTOBER 15, 2021

ROI 52

ROI 52

Forrester's Customer Insights

OCTOBER 15, 2021

It was World Mental Health Day this past Sunday–a day designated by the WHO to raise awareness of mental health issues globally and to mobilize efforts in support of mental health. It’s a solid reminder to embrace the progress we’ve made in mental health support but also recognize that there’s a long way to go […].

Healthcare 26

Healthcare Employee Experience Trends Technology 26

BirdEye

OCTOBER 15, 2021

Attracting new customers is the obvious surface-level goal for any business. But, the reality is true growth is sustained by a focus on customer retention. Increasing customer retention by a mere 5% boosts profits by a whopping 25% to 95% ! So how do you go about increasing retention? By giving your customers what they want, and they want two-way texting. .

Customer Retention 98

Customer Retention Loyalty Communication Customers 98

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

OCTOBER 15, 2021

Forrester surveyed customers of the 38 of the largest and most important banking brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Banking Customer Experience Index, 2021. As in 2020, mutuals and challengers (banks founded as alternatives to traditional banks) offer the best experiences across Europe.

Banking 26

Banking Customer Service Survey Customer Experience 26

Qualtrics

OCTOBER 15, 2021

With ever-changing employment trends impacted by the pandemic, how can you ensure you are constantly improving your candidate experience? See how our new way of thinking about the candidate acquisition process can improve your hunt for talent. . Pandemic employment trends. The war for talent is back on in a big way. Where have all the Uber and Lyft drivers gone?

Feedback 49

Feedback Survey Trends Measurement 49

Forrester's Customer Insights

OCTOBER 15, 2021

On October 14, 2021, Mohak Shroff, Senior Vice President of Engineering at LinkedIn, published a blog post “China: Sunset of Localized Version of LinkedIn and Launch of New InJobs App Later This Year.” It triggered multiple follow-up reports from major media outlets, with titles containing words like: LinkedIn to Shut Down Service in China Microsoft […].

Marketing 26

Marketing Report Social Media 26