Fri.Oct 15, 2021

Where Is Customer Success Headed in 2022?

ChurnZero

Where is Customer Success Headed in 2022? How did you go bankrupt?” Bill asked. Two ways,” said Mike. Gradually, then suddenly.”. You may be familiar with this passage from Ernest Hemingway’s The Sun Also Rises, which in just three words sums up an intense effect we all feel at times.

Migrating call accounting to the cloud? Here’s what to consider

Eptica

Date: Friday, October 15, 2021 Author: Trevor Davies, Head of Products, Enghouse Interactive Migrating call accounting to the cloud? Here’s what to consider. Published on: October 15, 2021.

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How two-way texting can help boost customer retention

BirdEye

Attracting new customers is the obvious surface-level goal for any business. But, the reality is true growth is sustained by a focus on customer retention. Increasing customer retention by a mere 5% boosts profits by a whopping 25% to 95% ! So how do you go about increasing retention?

Cyara Announces Launch of New Automated CX Assurance Solution, LiveVQ!

Cyara

“Hey Honey… Do you think you could wait until the end of my workday to finish that episode of The Real Housewives of Toledo? I’ve got sales to close, and for the life of me I can’t hear my customers ‘cause you’re using up the bandwidth!”.

Sales 67

The Ultimate Guide to CX Surveys

Customer feedback is essential if you want your business to thrive – it will give you the direction to improve. Discover best practices, how to formulate a great survey, and the best customer experience survey questions to ask, all with examples!

Guest Post: 7 Benefits of Ticket Management System

Shep Hyken

Maulik Shah is the founder of DeskXpand , A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. He shares 7 benefits that the support ticket system can provide for your business.

More Trending

9 Actionable Knowledge Base Metrics to Start Tracking Today

Help Scout

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing. Read the full article

Administration Updates: Ensuring You Are Getting the Best ROI From Brandwatch

Brandwatch CX

Product Uncategorized

ROI 52

What makes a successful CX conversation?

Interactions

Customer experience is as much of an art as it is a science. Factors that influence the success or failure of customer experiences can be elusive and broad.

Rethinking the candidate experience

Qualtrics

With ever-changing employment trends impacted by the pandemic, how can you ensure you are constantly improving your candidate experience? See how our new way of thinking about the candidate acquisition process can improve your hunt for talent. . Pandemic employment trends.

Developing Agent Empathy Through Emotional Intelligence

Speaker: Dave Seaton CCXP, Founder & Principal at Seaton CX

Practicing empathy is a foundation of good customer service and improves customer satisfaction. How do contact center leaders assess, manage, and coach agents to show empathy? Take away exercises and job aids to improve empathy skills starting today.

Glianeer Stories: First Week Reflections

SaleMove

Starting a new job can be nerve wracking. You’re excited to join the team, but it’s hard to know what it’ll be like. 2 Glianeers share their experiences. The post Glianeer Stories: First Week Reflections appeared first on Glia Blog | Digital Customer Service Explained.

Efficient Management of External Workforce with central Master Data Integration Service in the Intelligent Enterprise Suite

SAP Customer Experience

External Workforce is a new SAP delivered cloud solution. It is delivered as part of the Intelligent Enterprise – Recruit-to-Retire (IE-R2R) scenario. We are looking for customers who are interested to participate in the Hands-on-system experience of the Intelligent Enterprise Scenario – External Workforce within the SAP Integration Experience Feedback.

The Emerging Mental Health Ecosystem Will Help Drive Down Costs And Increase Accessibility

Forrester's Customer Insights

It was World Mental Health Day this past Sunday–a day designated by the WHO to raise awareness of mental health issues globally and to mobilize efforts in support of mental health.

Mutuals And Challengers With Great Digital Offerings Or Customer Service Provide The Best Banking CX In Pandemic Europe

Forrester's Customer Insights

Forrester surveyed customers of the 38 of the largest and most important banking brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Banking Customer Experience Index, 2021.

Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

Linkedin Has Not Given Up On The China Market

Forrester's Customer Insights

On October 14, 2021, Mohak Shroff, Senior Vice President of Engineering at LinkedIn, published a blog post “China: Sunset of Localized Version of LinkedIn and Launch of New InJobs App Later This Year.”