My Customer
JANUARY 25, 2023
This blog post is written by Rachel F Freeman and featured as part of Creative Virtual's Customer Service Week Blog Celebration. Creating. 25th Jan 2023 By Mandy Reed Global Head of Marketing
Bill Quiseng
JANUARY 25, 2023
In retail customer service, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”
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dscout People Nerds
JANUARY 25, 2023
Encourage your teammates or clients to get out of a rut with this fun and easy Hackathon guide and template
BirdEye
JANUARY 25, 2023
Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation.
Speaker: DeAnna McIntosh, Retail Growth Strategist
Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.
ShepHyken
JANUARY 25, 2023
Here’s an interesting concept. I’ll describe it in the form of a question: Do you create an experience that is so good your customers want to remember it with a photograph?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
MyCustomer
JANUARY 25, 2023
Loyalty Companies never read feedback, customers complain
One Millimeter Mindset
JANUARY 25, 2023
I have two questions for you today. First, how many times during sales calls or project meetings are you intimidated by other colleagues’ perceived levels of knowledge? Next, what do you plan to do about that scenario, after today?
AWS Machine Learning
JANUARY 25, 2023
This is a guest post by Sudip Roy, Manager of Technical Staff at Cohere. It’s an exciting day for the development community. Cohere’s state-of-the-art language AI is now available through Amazon SageMaker.
Helen Dewdney
JANUARY 25, 2023
I was recently tagged on a Facebook post. Normally I would send a link to a relevant page on my site to help with the specific consumer issue, as I cover most things. However, this complaint about energy supplier Utility Warehouse was a new one on me, so I decided I had to get involved!
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
AWS Machine Learning
JANUARY 25, 2023
Today, gaining customer loyalty cannot be a one-off thing. A brand needs a focused and integrated plan to retain its best customers—put simply, it needs a customer loyalty program. Earn and burn programs are one of the main paradigms.
2020 Research
JANUARY 25, 2023
Assembling the right sample of respondents is vital to the success of any research project. However, with different sample partners and countless sampling methods in play, settling on an approach that meets your research objectives and standards is a complex task.
AWS Machine Learning
JANUARY 25, 2023
In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart. Today, we announce a new feature that lets you upscale images (resize images without losing quality) with Stable Diffusion models in JumpStart.
Myra Golden
JANUARY 25, 2023
Every week, I invest 3 hours in myself. And I want you to do the same. Every week, I invest three uninterrupted hours in myself or my business. I do not respond to emails or perform any routine business tasks during this time. The focus is strictly on professional/personal development.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
AWS Machine Learning
JANUARY 25, 2023
Model explainability refers to the process of relating the prediction of a machine learning (ML) model to the input feature values of an instance in humanly understandable terms. This field is often referred to as explainable artificial intelligence (XAI).
CSM Magazine
JANUARY 25, 2023
Choosing a reputable contractor is of the utmost importance when renovating or building a home. You not only need the work completed to a high standard , but you also want to ensure that the contractor is reliable, trustworthy, and has the necessary qualifications and insurance.
Gainsight
JANUARY 25, 2023
The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders.
CSM Magazine
JANUARY 25, 2023
If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Zonka Feedback
JANUARY 25, 2023
Consider this – you go to an event and are asked to share feedback after the event by typing in the URL in your phone. Or you may be asked to wait in line to share feedback on a kiosk device.
MyCustomer
JANUARY 25, 2023
Loyalty How a CX transformation can save Southwest
Forrester's Customer Insights
JANUARY 25, 2023
Yesterday, the Justice Department and eight states sued Google, accusing the company of illegally abusing its monopoly on the technology that powers online advertising. According to the Department’s complaint, Google’s dominance enables the company to take at least $0.30
ReviewTrackers
JANUARY 25, 2023
Product Updates
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
Interactions
JANUARY 25, 2023
At Interactions, we’re always striving to better understand customers. After all, better understanding leads to better conversations, and ultimately builds more trust and stronger relationships between customers and brands. We’ve recently secured a patent (our 125th!)
Thematic
JANUARY 25, 2023
With our latest update, you have the option to view customer comments from your Thematic dashboard!
Interactions
JANUARY 25, 2023
At Interactions, we’re always striving to better understand customers. After all, better understanding leads to better conversations, and ultimately builds more trust and stronger relationships between customers and brands. We’ve recently secured a patent (our 125th!)
SAP Customer Experience
JANUARY 25, 2023
This post will be updated as new Labs Talk video streams come available. You can find all streams from Labs Talk 2022 here. For 2023, we will be issueing a free NFT via the SAP Web3 Cloud in each of our shows – below you will also find links to. Customer Experience labstalk
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
West Monroe
JANUARY 25, 2023
The potential for a recession holds significant implications for even the private equity market.
eGain Blogs
JANUARY 25, 2023
The Challenge Knowledge is power but in reality, enterprises are knowledge-challenged with employees spending 20% or more of their time, looking for it to do their day-to-day jobs. Nowhere is the knowledge challenge more acute than in the customer contact center.
My Customer
JANUARY 25, 2023
It’s time for an update. A few years ago, we went over some of the essential questions for your clients. However, in reviewing that content. 25th Jan 2023 By Colin Shaw Founder & CEO
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