Wed.Jan 25, 2023

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Will Your Customer Service Project Sink or Swim?

My Customer

This blog post is written by Rachel F Freeman and featured as part of Creative Virtual's Customer Service Week Blog Celebration. Creating. 25th Jan 2023 By Mandy Reed Global Head of Marketing

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In customer service, your people are not your most important assets.

Bill Quiseng

In retail customer service, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”

Retail 102
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Inspire a Spark of Creativity with a UX Research Hackathon [+Template]

dscout People Nerds

Encourage your teammates or clients to get out of a rut with this fun and easy Hackathon guide and template

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7 Proven practices to masterfully tackle one-star reviews

BirdEye

Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation.

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

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Create a Selfie Experience

ShepHyken

Here’s an interesting concept. I’ll describe it in the form of a question: Do you create an experience that is so good your customers want to remember it with a photograph?

Sports 87

More Trending

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Customer feedback fury: Consumers convinced companies ignore comments

MyCustomer

Loyalty Companies never read feedback, customers complain

Loyalty 87
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Why Continue To Be Intimidated By What You Do Not Know?

One Millimeter Mindset

I have two questions for you today. First, how many times during sales calls or project meetings are you intimidated by other colleagues’ perceived levels of knowledge? Next, what do you plan to do about that scenario, after today?

Roadmap 85
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Cohere brings language AI to Amazon SageMaker

AWS Machine Learning

This is a guest post by Sudip Roy, Manager of Technical Staff at Cohere. It’s an exciting day for the development community. Cohere’s state-of-the-art language AI is now available through Amazon SageMaker.

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Energy runs out for Utility Warehouse customer

Helen Dewdney

I was recently tagged on a Facebook post. Normally I would send a link to a relevant page on my site to help with the specific consumer issue, as I cover most things. However, this complaint about energy supplier Utility Warehouse was a new one on me, so I decided I had to get involved!

Banking 56
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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

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Build a loyalty points anomaly detector using Amazon Lookout for Metrics

AWS Machine Learning

Today, gaining customer loyalty cannot be a one-off thing. A brand needs a focused and integrated plan to retain its best customers—put simply, it needs a customer loyalty program. Earn and burn programs are one of the main paradigms.

Metrics 78
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Everything You Need to Know About Quantitative Sample

2020 Research

Assembling the right sample of respondents is vital to the success of any research project. However, with different sample partners and countless sampling methods in play, settling on an approach that meets your research objectives and standards is a complex task.

Tips 52
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Upscale images with Stable Diffusion in Amazon SageMaker JumpStart

AWS Machine Learning

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart. Today, we announce a new feature that lets you upscale images (resize images without losing quality) with Stable Diffusion models in JumpStart.

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I Want You to Invest 3 Hours In Yourself This Week

Myra Golden

Every week, I invest 3 hours in myself. And I want you to do the same. Every week, I invest three uninterrupted hours in myself or my business. I do not respond to emails or perform any routine business tasks during this time. The focus is strictly on professional/personal development.

Course 52
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The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

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Explain text classification model predictions using Amazon SageMaker Clarify

AWS Machine Learning

Model explainability refers to the process of relating the prediction of a machine learning (ML) model to the input feature values of an instance in humanly understandable terms. This field is often referred to as explainable artificial intelligence (XAI).

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The Importance of Choosing a Reputable Contractor for Your Home in the UK

CSM Magazine

Choosing a reputable contractor is of the utmost importance when renovating or building a home. You not only need the work completed to a high standard , but you also want to ensure that the contractor is reliable, trustworthy, and has the necessary qualifications and insurance.

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The Ultimate Chief Customer Officer (CCO) Job Description

Gainsight

The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders.

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The Ultimate 5-step Detox Programme for Contact Centre Health

CSM Magazine

If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023.

Tips 52
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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What is a QR Code Survey?

Zonka Feedback

Consider this – you go to an event and are asked to share feedback after the event by typing in the URL in your phone. Or you may be asked to wait in line to share feedback on a kiosk device.

Survey 52
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How a customer experience transformation can save Southwest Airlines

MyCustomer

Loyalty How a CX transformation can save Southwest

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What The Justice Department’s Lawsuit Against Google Means For Marketers

Forrester's Customer Insights

Yesterday, the Justice Department and eight states sued Google, accusing the company of illegally abusing its monopoly on the technology that powers online advertising. According to the Department’s complaint, Google’s dominance enables the company to take at least $0.30

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How ReviewTrackers Photos Feature Enhances Brand Reputation

ReviewTrackers

Product Updates

Brands 65
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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

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Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition

Interactions

At Interactions, we’re always striving to better understand customers. After all, better understanding leads to better conversations, and ultimately builds more trust and stronger relationships between customers and brands. We’ve recently secured a patent (our 125th!)

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Product update: view customer comments from your dashboard

Thematic

With our latest update, you have the option to view customer comments from your Thematic dashboard!

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Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition

Interactions

At Interactions, we’re always striving to better understand customers. After all, better understanding leads to better conversations, and ultimately builds more trust and stronger relationships between customers and brands. We’ve recently secured a patent (our 125th!)

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Labs Talk 2023 - All shows, all streams!

SAP Customer Experience

This post will be updated as new Labs Talk video streams come available. You can find all streams from Labs Talk 2022 here. For 2023, we will be issueing a free NFT via the SAP Web3 Cloud in each of our shows – below you will also find links to. Customer Experience labstalk

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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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How using data analytics in private equity can better inform portfolio strategies in a downturn

West Monroe

The potential for a recession holds significant implications for even the private equity market.

Data 52
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KM + Training = Super-Workforce

eGain Blogs

The Challenge Knowledge is power but in reality, enterprises are knowledge-challenged with employees spending 20% or more of their time, looking for it to do their day-to-day jobs. Nowhere is the knowledge challenge more acute than in the customer contact center.

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The Seven Strategic Questions for Gaining Growth

My Customer

It’s time for an update. A few years ago, we went over some of the essential questions for your clients. However, in reviewing that content. 25th Jan 2023 By Colin Shaw Founder & CEO