Tue.Jan 14, 2020

How emotions influence education

Experience Investigators by 360Connext

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1.Emotions drive decisions for learners and customers alike.

Guest Post: Best Way to Engage Customers, Gather Feedback and Engender Brand Loyalty? Think Customer Advisory Boards

Heart of the Customer

Today we feature an article by Rob Jensen who writes about the benefits of customer advisory boards and how they are a way to improve executive engagement. These days, there seems to be a lot of talk about customer experience.

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Employee Experience: Seeing the Forest for the Trees

MaritzCX

Let me just qualify something here before I get started: I have good kids. Really good kids, in fact. Kids that make me proud 98.7% of the time. But then there’s the other 1.3% of the time, and all you parents out there know what I’m talking about. Yep, that’s where we begin today… My. View Article.

2019 In The Rear View

IntouchInsight

The new year is

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Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

The 2020 Guide for CX Goal Getters

NICE inContact

2020 holds massive potential for planning and achieving your CX goals! Because we have access to tremendous insight on what customers are looking for in service and brand experience in the coming year.

Sales 156

More Trending

Uncovering Cloud Options for Your Organization

NICE inContact

Since 2006, cloud computing has expanded and advanced in incredible ways. While cloud computing is a staple in numerous organizations, less than half of contact centers have any form of investment in cloud technology. But, we see the rate of cloud adoption in contact centers rising every year now.

Call Center Automation Depends on Collaborative AI

TechSee

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020.

Amazing Business Radio: Matt Gillin

ShepHyken

Simple is Transformative in the Customer Experience. Revolutionizing Communication So It’s Personalized, Secure, and Effortless. Shep Hyken interviews Matt Gillin. They discuss the secrets of driving customer loyalty and a good customer experience (CX).

Meghan Markle: The Data Behind The Negativity

Brandwatch CX

React

Data 93

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Leverage Provocative Business Storytelling to drive Client Success

One Millimeter Mindset

Developing your provocative business storytelling acumen moves you one millimeter (or more) beyond sounding like everyone else. Because business stories easily sound too safe, too sanitized and too perfect.

Customer Success: Roles Within a B2B Enterprise

Totango

When customers succeed using your product, your enterprise succeeds. To accomplish that, you need a well-structured customer success team with clearly defined roles within the company.

B2B 76

ChurnZero Leverages LinkedIn Sales Navigator’s “Data Validation” to Improve Customer Data

ChurnZero

ChurnZero Leverages LinkedIn Sales Navigator’s “Data Validation” to Improve Customer Data . New feature mitigates churn risk by flagging customer job changes. .

Data 69

Clemson vs LSU: Tigers & Chicken Sandwich Trash Talk

NetBase

The matchup between Clemson’s Tigers and LSU’s Tigers is a raucous event, with equally outlandish online sentiment around the matchup. So, how has chicken sandwich trash talk won a good chunk of this conversation, and how can your brand create the same online feeding frenzy?

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

Totango Announces Dynamic Assignment

Totango

At Totango we strive to deliver cutting-edge approaches to the challenges facing the Customer Success industry. Today we are thrilled to announce our latest innovation, Totango Dynamic Assignment.

3 steps to building an engaged brand community

inSided

In this guest post from G2 they highlight why brand communities should be central to your business strategy and offer-up the 3 best ways to build a thriving brand community. User communities

It’s Not Just About Baby Yoda

Chadwick Martin Bailey

Emotion, Identity & the Benefits of Disney+. Welcome to 2020! If you’re like me, you did at least three things over the holiday—visited family, ate too much, and read about the “decade in review.”

Improving Customer Experience is Faster, Easier with the Wootric-Segment Integration

Wootric CX Blog

No industry is exempt from the need to deliver superior customer experience, and none more so than the highly competitive technology sector. Improving customer experience requires listening to customers and incorporating their data and their feedback into your CX strategy.

Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

Why My Money's on Disney+

Chadwick Martin Bailey

Emotion, Identity & The Streaming Wars. Welcome to 2020! If you’re like me, you did at least three things over the holiday—visited family, ate too much, and read about the “decade in review.”

20 Ways To Create An Amazing Customer Experience In 2020

Strikedeck

Shep talks about the various ways to deliver outstanding Customer Experiences in 2020. Customer Success Customers Onboarding saas value realization

13 Modern Marketing Strategies For Brick-And-Mortar Stores

Optimove

“In-store-only discounts may be the obvious answer, but not necessarily the right one. Brick-and-mortar stores should offer valuable content to customers to attract them. Try a campaign offering a workshop, makeover, meeting with a stylist or author.

SWIFT in Singapore: “What is Service?”

Up Your Service

Transcript of “What is Service?”, ”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. We are in The Financial Services Industry. All of your organizations, your businesses, you serve somebody.

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

All You Need To Know About Customer Retention – The Ultimate Guide

SurveySparrow

Your customers are your most valuable asset, especially if you are a small company. Growing your customer base will always be one of the most important objectives in every stand-up meeting.

Industry 4.0 Software: Everything You Need to Know

Ecrion

With the rise in smart objects, our options for keeping track of our lives has skyrocketed. We can track how many steps we walk, where we spend the most money, what’s on our grocery list, and much more without ever lifting a finger.

5 Steps to Improve Your CX Strategy in 2020

inmoment

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . But the development and execution of a successful CX strategy can present serious organizational challenges. Here are several tips to help your business maintain company-wide alignment and reap the benefits of CX transformation. Assemble the right team.

CX Expert Series: Dean Arcan - Bupa Global

Confirmit

Bupa Global know that supporting globally minded individuals means thinking globally themselves. They have advisors, doctors and nurses based around the world, helping provide a multi-lingual service – giving customers the benefit of their international experience.

Proven Strategies to Increase Case Deflection & ROI

Speaker: Matt Laurenceau, Head of BMC Communities

Many organizations and community managers aim to provide, among other things, effective customer self service support through their online community. While this is all well and good, without taking a strategic and data-driven approach to these types of programs, success may be limited. This webinar will teach you about the strategies and programs that drive success across your community.