Wed.Aug 21, 2019

7 Hacks For Your Small Business to Ensure Strong Customer Service and Customer Satisfaction

Joe Rawlinson

The first step to providing strong customer service is taken by ensuring that all employees within your company have an extensive knowledge of the inner and outer workings of your product or service.

What Can You Do To Create a Better Experience For Your Customers?

ShepHyken

If you’ve ever seen one of my speaking presentations, you’ve most likely heard my story about my favorite cab driver. It is an example of excellent customer service. It’s universal—I don’t know of anyone that hasn’t been in a taxi.

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5 Tips to Train Customers on New Product Updates

ClientSuccess

Today’s SaaS companies are on a mission to constantly provide amazing products and value to customers. In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity.

The Purpose Of A Corporation, Redefined

Experience Matters

Almost 200 CEO's redefine the purpose of a corporation. My take: It's all about adding value to people's lives. The post The Purpose Of A Corporation, Redefined appeared first on Experience Matters. Customer experience

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Top 10 Things to Assess on Your Contact Center Vendor Site Visit

BlueOcean

Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

More Trending

How to Keep Members Engaged & Excited about Your Member Hub

Vision Critical

Craig Troop, Deputy Director of Research, and Carol Powanda, Research Analyst at the Pennsylvania Lottery share these tips based on their experience leading the PA Lottery Insiders insight community.

Digital Customer Service on a Shoestring

NICE inContact

A penny saved is a penny earned, right? That’s certainly true in business, and nowhere more visibly than in small and medium enterprises. The smaller the company, the smaller the budget and the more pressure managers are under to justify every expense.

Episode 62 – Treat Your Customer Service Representatives Like Royalty

Kristina Evey

Customer Self Help options and channels are on the rise – Studies suggest that as many as 76% of customers … Read More Episode 62 – Treat Your Customer Service Representatives Like Royalty. The post Episode 62 – Treat Your Customer Service Representatives Like Royalty appeared first on Kristina Evey. employee engagement Employee Experience Planning for CX Podcasting Strategy

Digital Customer Service on a Shoestring

NICE inContact

A penny saved is a penny earned, right? That’s certainly true in business, and nowhere more visibly than in small and medium enterprises. The smaller the company, the smaller the budget and the more pressure managers are under to justify every expense. But there are some things no company should skimp on, and digital customer service is one of them.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

The What You Do Story is Key to Retaining Clients

One Millimeter Mindset

Developing a What You Do Story is critical to serving and retaining internal and external clients. When you connect the story of what you “do,” inside the organization, to what everyone else “does,” something interesting happens. First, you start to better serve one another.

Customer Experience is a Two-way Street – You Have to Listen

NICE inContact

If you have to choose one metric to measure the overall success of a company, that would be around customer experience (CX). Measured as NPS, CSAT, Effort Score or others, it is the most significant measure that impacts top line and bottom and this is how. Happy customers buy more, cost less to serve and are strong advocates to bring new customers. Getting to build that exceptional CX starts with getting the fundamentals right.

Starbucks & the Pumpkin Spice Latte: Using Location Data to Measure Foot Traffic

Gravy Analytics

Starbucks will release the pumpkin spice latte on August 27, its earliest launch ever of the seasonal specialty drink. In 2018, Starbucks re-introduced its popular fall drink to restaurant menus on August 28.

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Customer Experience is a Two-way Street – You Have to Listen

NICE inContact

If you have to choose one metric to measure the overall success of a company, that would be around customer experience (CX). Measured as NPS, CSAT, Effort Score or others, it is the most significant measure that impacts top line and bottom and this is how. Happy customers buy more, cost less to serve and are strong advocates to bring new customers. Getting to build that exceptional CX starts with getting the fundamentals right.

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

Compensation Has To Be On Customer Retention Not Just Sales

The DiJulius Group

Restaurant Has Customers Paying $300+ Per Plate Eleven Madison Park, a restaurant in New York, is disrupting the traditional stuffy fine dining experience. The key to their success? The restaurant employs three Dreamweavers, whose sole task is to create unique experiences for their customers.

How Are You Measuring Voice Quality in Your Cloud Contact Center?

Cyara

Few things are more frustrating than being unable to hear the person on the other end of a call. Voice quality can be the difference between keeping and losing a customer, so it’s important to get it right.

What is Net Promoter Score (NPS)? Definition, Formula, Calculation, Applications and Advantages

SurveySensum

What is Net Promoter Score (NPS)? Net Promoter Score (NPS) is defined as a metric for determining the state of a customer’s loyalty and satisfaction with a brand or product.

The Factors Your Customers Use to Make Decisions

ClientSuccess

When it comes to knowing your customers, nothing is as important as understanding how they make big decisions in the first place.

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Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

5 CX Strategy Secrets for Launching a Campaign

NetBase

Customer experience (CX) is everything. So we’re sharing five CX strategy secrets that social savvy pros rely on to form the backbone of every successful campaign launch.

If you can afford to dine out, then you can afford to be generous

Customer Enthusiast

Last week, a restaurant guest in Colts Neck, New Jersey left his waitress a 74-cent tip on a $119.26 check. Somehow, a New Jersey state senator obtained a photo of the signed receipt and shared the unedited image on Twitter.

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How Verint ForeSee Delivers on In-Store Customer Satisfaction

ForeSee

Retail stores are continuing to change: the physical locations that were once solely hubs of customer purchasing have been evolving into something more complex for some time. Today, buying something. CX Best Practices Retail ROI of CX

Focusing on Service Journeys

COPC

The never-ending quest for customer resolution and satisfaction is an issue that affects every industry. It is more prevalent for industries where there is a high touch-rate for customer interactions.

How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

How to Capture Untapped Opportunities to Multiply Bank Profitability

Integrity Solutions

Successful banks recognize that “the customer” isn’t just an external entity. Capturing untapped opportunities requires a collaborative culture that focuses on creating value for internal customers who, together, share the common goal of creating value for external customers. Part 2 in a blog series.

Why it is time to check your chat solution is meeting customer needs

Eptica

Date: Wednesday, August 21, 2019 Author: Steve Nattress - International Solutions Director Why it is time to check your chat solution is meeting customer needs. Published on: August 21, 2019.

What is Net Promoter Score (NPS®)? Definition, Formula, Calculation, Applications and Advantages

SurveySensum

Table of Contents: What is Net Promoter Score (NPS)? Classification of customers based on NPS survey response. How is Net Promoter Score (NPS) calculated? Strategic business applications of Net Promoter Score (NPS). What is Net Promoter Score® (NPS)?

The Exponential Growth of Customer Data Platforms in 2019

Blueshift

Customer Data Platforms. Get used to that acronym, it’s here to stay. The newcomer platform has had a lot of hype, but it’s now proving its worth. The CDP industry has grown by 19 vendors, and raised $317 million in the first half of 2019 alone. And by the end of 2019? The industry […].

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Proven Strategies to Increase Case Deflection & ROI

Speaker: Matt Laurenceau, Head of BMC Communities

Many organizations and community managers aim to provide, among other things, effective customer self service support through their online community. While this is all well and good, without taking a strategic and data-driven approach to these types of programs, success may be limited. This webinar will teach you about the strategies and programs that drive success across your community.