InMoment XI
AUGUST 14, 2018
Applying statistical testing for NPS can be confusing. In this post, we’ll define the problem, break down the mechanics of how to solve it, and avoid math equations to keep things conceptual. In this way, it will be easier to understand what’s going on with stat testing of NPS scores. The Issue with NPS The. View Article.
Oracle
AUGUST 14, 2018
At this year’s Modern Customer Experience conference, the SmarterCX team met a variety of exhibitors and learned how their companies are creating smarter customer experiences. It was a pleasure speaking with Canine Therapy Corps , Yamaha , Vitamix , as well as another one of my favorites, Pepper the Robot. Pepper is a humanoid robot manufactured by SoftBank Robotics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Forrester's Customer Insights
AUGUST 14, 2018
Journey mapping can be an energizing and eye-opening exercise in customer empathy. As advisors to B2B CX and Marketing Leaders in the Forrester Leadership Boards (FLB), we come along on many journey mapping “journeys”. The most common question we receive from executives is, “How do I ensure the journey mapping process is actionable and aligned […].
Experience Matters
AUGUST 14, 2018
Many common beliefs about customer experience are misguided, based on oversimplifications or a lack of consideration for real-world constraints. In this series of posts, we debunk these myths. CX Myth #2: You Need A 360-Degree View of Customers What’s Wrong: If companies had an unlimited set of resources to plow into their customer insights efforts and an equally unlimited number of people prepared to take action on those insights, then shooting for a 360-degree view of your customers woul
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
QuestionPro Audience
AUGUST 14, 2018
From virtual assistants to facial recognition to personalization, AI (artificial intelligence) plays a large role in our everyday lives. We have grown accustomed to having these digital personal assistants make our lives easier and having “smart” homes and cars. Now, there is a lot of excitement about how AI is going to change healthcare. AI technologies are being used to help streamline administrative and health care processes.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customer Bliss
AUGUST 14, 2018
My book, Would You Do That to Your Mother? The “Make Mom Proud Standard” for How to Treat Your Customers , identifies behavior that grows businesses through actions that earn customer and employee admiration. These posts continue the learning for you with ongoing #MakeMomProud behaviors that you can learn from and emulate, with quick toolkits to assist you in your customer experience and culture transformation.
TechSee
AUGUST 14, 2018
Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. They offer insights and proposed courses of action to decision-makers based on problem diagnosis, previous actions taken, the outcomes of those actions and other relevant contextual info. These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. .
ShepHyken
AUGUST 14, 2018
The Carnival Of Business Growth Strategies. Get smarter about building your company’s future. Shep Hyken sits down with Tiffani Bova, the global growth and innovation evangelist at Salesforce. They discussed her new book Growth IQ , what the carnival can teach you about business, and the 10 simple paths of business growth. ?. Top Takeaways: While growing up in Hawaii, Tiffani worked in a roaming carnival.
Second to None
AUGUST 14, 2018
Brand perception rests on a constantly changing spectrum. Understanding how consumers view your organizations plays a huge role in your employees’ ability to establish beneficial relationships with customers. While leadership and other team members may have an idea of how they hope your organization is registered by customers, without the right data, there could be a massive discrepancy between this hope and the reality.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Influitive
AUGUST 14, 2018
There’s nothing quite like the rush of energy you get from hosting a live event. We just came back from Quick Base EMPOWER18, our annual user conference in Austin, which included 750+ customers and partner attendees. Everyone is super fired up, but especially our customers. I wanted to share an inside look at how we.
ClientSuccess
AUGUST 14, 2018
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we learn from the trenches what it takes to make clients happy and successful.
LiveChat
AUGUST 14, 2018
Building your customer service, it’s good to start with the company’s values. After all, delivering the best possible customer experience comes from creating a customer-centric organization. You simply need to be ready to go an extra mile to make the interaction with your brand memorable. When setting up or redesigning your customer service it’s also worth to learn from the best-in-class.
Maru Group
AUGUST 14, 2018
August’s interest rate rise from the Bank of England caused immediate alarm from business leaders and brands worried about consumer spending. And on-the-day agile research into consumer reaction to the news revealed that they are right to be concerned. While wider discussions typically focus on saving and borrowing, Maru/edr results highlighted that we’re likely to witness more significant changes to consumer spending instead – and worryingly for restaurateurs, budgets for eating out are o
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Chattermill
AUGUST 14, 2018
The Customer Experience Technology Stack | Aggregation Tools. by Sam Frampton. on 15 Aug 2018. Customer experience technology stack. aggregation tools. The Customer Experience Tech Stack - Aggregation Tools. Network of Nodes. Before you can do anything with all that data you’re collecting, it needs to be aggregated. And having the right tools to store, manipulate, query and retrieve that data means it will be ready for analysis, putting you one step closer to using it to create your CX.
Happy or Not
AUGUST 14, 2018
by HappyOrNot It may seem hard to believe, but back when the Disco Era came in, the Age of the “Personnel” Department went out — and Human Resources took its place. It was back in the mid-1970s when what had been primarily a compliance and clerical department known as Personnel started to change and focus more on training, talent management, and […].
CXApp
AUGUST 14, 2018
Static interfaces are a thing of the past. Consumers prefer real-time, contextual experiences. Conventional setups cannot achieve this.
Grade.us
AUGUST 14, 2018
Do you know the secret the secret behind successful community events? These events are an incredible way to generate a significant amount of traffic, leads and sales. It's also an amazing way to get reviews. Which leads to more traffic, leads and sales. It's the virtuous cycle most businesses would love to have. So, why isn't it working for many organizations?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Helen Dewdney
AUGUST 14, 2018
Homebase announced on 14 August 2018 that it will close 42 stores across the UK. They will be shut over the next 16 months in addition to the 17 which already closed their doors earlier in the year. As well as the job losses at stores, around 300 people have been made redundant at the company’s head office in Milton Keynes. Homebase gift vouchers. If you have gift vouchers for Homebase it would be wise to get them spent now.
Forrester's Customer Insights
AUGUST 14, 2018
Augmented reality (AR) and virtual reality (VR) have become the cool must-haves for industrial technology vendor keynotes. I have lost count of the times we’ve watched someone on stage as they swoosh and swoop through jet engines, nuclear reactors, sunken wrecks, and the like. We ooh and we ah, and then we wonder if these […].
Pointillist
AUGUST 14, 2018
By Swati Sahai. Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. In this two-part blog series, my intention has been to help you create a successful customer journey analytics implementation plan.
Expert insights. Personalized for you.
200 
Let's personalize your content