Sun.Sep 29, 2024

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Must Use Chattermill Alternatives & Competitors

Thematic

For some organizations, Chattermill is a viable feedback analytics option. For others, a Chattermill competitor could help your business achieve its goals better and faster – while putting the voice of the customer at the heart of everything you do. The best solution is the one that meets your business requirements and helps you uncover insights that underpin confident business decision-making.

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Customer Urgency: Does Your Team Truly Deliver on It? | #CX #Leadership

Kate Nasser

Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I […] The post Customer Urgency: Does Your Team Truly Deliver on It?

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DCX Links | September 29, 2024

DCX

Weekly inspiration, education, and coaching for customer-obsessed leaders. Want to become a more influential leader in the CX space before the end of the year? 30 Days to Greater Influence is my new course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your customers.

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8 Laws of Customer Service Success: Blending Tech and Human Connection

Doing CX Right

Learn tactics to solve disengaged employees and declining customer service by fostering connections & effectively integrating technology with Stacy Sherman and Blake Morgan The post 8 Laws of Customer Service Success: Blending Tech and Human Connection appeared first on Doing CX Right.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.