DCX

SEPTEMBER 29, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Want to become a more influential leader in the CX space before the end of the year? 30 Days to Greater Influence is my new course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your customers.

e-support 86

e-support Customer Centricity Apparel Leadership 86

Kate Nasser

SEPTEMBER 29, 2024

Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I […] The post Customer Urgency: Does Your Team Truly Deliver on It?

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Thematic

SEPTEMBER 29, 2024

For some organizations, Chattermill is a viable feedback analytics option. For others, a Chattermill competitor could help your business achieve its goals better and faster – while putting the voice of the customer at the heart of everything you do. The best solution is the one that meets your business requirements and helps you uncover insights that underpin confident business decision-making.

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DCX

SEPTEMBER 29, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Want to become a more influential leader in the CX space before the end of the year? 30 Days to Greater Influence is my new course that will help you become the go-to expert your colleagues rely on for critical decisions, get executives to champion your customer-centric initiatives, and leave work each day knowing you’ve made a real, tangible difference for your customers.

e-support 52

e-support Customer Centricity Apparel Leadership 52

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

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Doing CX Right

SEPTEMBER 29, 2024

Learn tactics to solve disengaged employees and declining customer service by fostering connections & effectively integrating technology with Stacy Sherman and Blake Morgan The post 8 Laws of Customer Service Success: Blending Tech and Human Connection appeared first on Doing CX Right.

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Connections Customer Service Customers Technology 52