Mon.Sep 26, 2022

Can B2B CMOs Save The Planet Too?

Forrester Digital Transformation

Patagonia made headlines recently when founder Yvon Chouinard transferred ownership of the company to its nonprofit, Holdfast Collective, and its trust, Patagonia Purpose Trust, as a commitment to living its purpose to “save our home planet.”

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WHERE HAVE ALL THE WORKERS GONE, AND HOW CAN I ATTRACT AND KEEP THEM?

The DiJulius Group

This is probably the most frequent question I have heard business leaders ask over the past two years: Where have all the workers gone, and how can I attract and keep them? Nearly every industry is struggling with finding enough workers to run fully staffed.

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How businesses benefit from reputation management companies

BirdEye

A business’s reputation has always been essential to attract leads and drive revenue. And in today’s digital world, nearly every business has its reputation on full display online. A bad reputation can turn potential customers away and drive them towards your competitors instead.

5 Top Customer Service Articles of the Week 9-26-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane.

Tips 60

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

Leading Experience Management During Uncertain Times

Doing CX Right

Bruce Tempkin, head of Qualtrics Experience Management (XM) Institute, explains 6 rules for leaders to "boost inertia" and radically improve customer service, employee satisfaction, and all human experiences at scale.

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3 must-haves for any gym loyalty program

Perkville

Here are three things to remember when running a loyalty program at your fitness center

Taking Your Voice of Customer Program to the Next Level

Kapta

Best-in-class Voice of Customer (VOC) programs increase customer retention by up to 55% and boost profits, according to Aberdeen Group. Strategic Account Management Account Management Key Account Management

Content Optimization Is the Key to Transforming Your Customer Service

CSM Magazine

Great content is one of your business’ most important assets. This rings true especially for customer service.

The FCA's new Consumer Duty: How should financial services respond?

MyCustomer

Engagement FCA's new Consumer Duty: How should FS respond

The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

Consumer Protection Laws and Your Business

CSM Magazine

For literally thousands of years, “caveat emptor” served as a reminder to buyers that sellers had the advantage in business transactions. When two farmers haggled over the sale of a dairy cow, the buyer knew not to rely on the seller’s claims that the cow produced milk.

SAP Enable Now wins 2022 SaaS Award

SAP Customer Experience

What an email to come back to work to after summer break: “Congratulations – after much deliberation, the judging team has decided on the ultimate winners for the 2022 SaaS Awards program, and an organization you represent has made it through!” I’m more than happy to announce that SAP Enable.

Survey Reveals Consumer Expectations Heightened as a Result of Inflationary Price Hikes

CSM Magazine

A survey of over 2,000 working age adults has revealed that the perceived standard of UK customer service is slipping in the wake of record inflation.

The FCA's new Consumer Duty: What products & processes must be reviewed?

MyCustomer

Engagement FCA's new Consumer Duty: What must be reviewed

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

Best Call Scripting Tools for Sales Teams

CSM Magazine

Engaging with prospects effectively via cold calling is a nerve-wracking task for every sales rep.

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Building a Digital Organization

West Monroe

Every organization’s digital is journey is different—but everyone is seeking the same promised land: to become a digital leader. Digital companies outperform the market. They grow faster, boast higher productivity, and tend to weather economic uncertainty better than others.

CX Leader of the Year 2022 finalists revealed!

MyCustomer

Engagement CX Leader of the Year 2022 finalists revealed

Cut back or grow during a recession? You don’t need to choose

West Monroe

The traditional wisdom goes something like this: When the economy is running hot, that’s the time to experiment with creating new offerings for customers in the name of future growth.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

How to use The FCA's new Consumer Duty to drive profitable growth

MyCustomer

Engagement FCA's new Consumer Duty: How it can drive growth

Sep 26 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Remote, London, England, United Kingdom Organization: Canonical As a Customer Success Manager, you will onboard new Canonical customers and introduce them to the products and support processes.

The Swing Voter Project, Florida: August 2022 Update

2020 Research

The Swing Voter Project is an ongoing collaboration between Schlesinger Group and the market research minds at Engagious. This initiative gives swing voters — those who voted for Trump in 2016 and then for Biden in 2020 — the opportunity to share their viewpoints through monthly online focus groups.

What is Expansion Revenue? How Does One Calculate and Track the NRR Walk?

SmartKarrot

SaaS organizations are continuously trying to determine how to facilitate rapid and sustainable long-term growth. However, as customer expectations and market trends continue to evolve at exponential rates, generating and converting new prospective customers can be an extremely difficult process.

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!