Sun.Feb 09, 2020

Remote Video Support: 5 Core Considerations when Selecting a Solution

TechSee

Offering fast, intuitive guidance for a wide range of issues – from device self-installation and troubleshooting to document capture and billing advice – remote video support technology allow contact center agents to see exactly what the customer sees.

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Building Financial Strength through CX

Andrew Mcfarland

Companies with high customer experience (CX) capabilities are financially stronger because of those CX capabilities. Recall a previous post, which asserted that recessions affect the CX based on both corporate strength and existing CX capabilities.) For reference, here is link.

Customer Experience Analysis – How to improve customer loyalty and retention

Ascribe

The global marketplace puts businesses in a position where you need to compete with organizations from around the world. Standing out on price becomes a difficult or impossible task, so the customer experience has moved into a vital position of importance. Customer loyalty and retention are tied to the way your buyers feel about your. Read more » The post Customer Experience Analysis – How to improve customer loyalty and retention appeared first on Ascribe.