eglobalis

JUNE 30, 2025

About the above Picture: From left to right, the CEOs who shaped Medtronic’s legacy—four of the six leaders who defined the company’s direction, including its visionary co-founder: Geoff Martha (2020–Present): Driving Medtronic into a digital, AI-powered era, with a focus on connected care, innovation, and operational agility. Omar Ishrak (2011–2020): Scaled the company through the $42.9B Covidien acquisition and led its transition to value-based, globally integrated healthcare.

Culture 427

Culture Healthcare Leadership B2C 427

InMoment XI

JUNE 30, 2025

Enterprise conversational intelligence is the use of advanced AI technologies—including natural language processing (NLP), machine learning, and speech analytics—to capture, analyze, and derive insights from customer conversations across channels. It turns call center recordings, chat logs, emails, and other dialogue data into a rich source of CX intelligence.

Net Promoter Score 195

Net Promoter Score Analysis Average Handle Time Analytics 195

ShepHyken

JUNE 30, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses convert mediocre customer experiences into exceptional ones? How can businesses turn unhappy customers into loyal fans? Why is mere customer satisfaction not enough to ensure long-term loyalty? How can businesses benchmark their customer experience performance?

Loyalty 76

Loyalty Customer Journeys Guest Experience Hotels 76

IntouchInsight

JUNE 30, 2025

The numbers are here. The momentum isn’t new. But they’re getting harder to ignore. If you're in the quick-service game, there’s a competitor creeping into your lane. It’s not a rising QSR brand or a ghost kitchen with viral buzz. It’s your neighborhood C-Store.

Marketing 156

Marketing Brands Report Data 156

Advertisement

The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.

Roadmap

ShepHyken

JUNE 30, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. New Strategies: Switch the Focus within Your Business to the Customer by Steven Van Belleghem (Jeweller Magazine) It’s time to lead by example within your store!

Customer Service 76

Customer Service Self Service Loyalty Customer Service Training 76

Steve DiGioia

JUNE 30, 2025

If you’re receiving SSI or SSDI, your July 2025 Social Security payment might hit your account before fireworks light up the sky. With the July 4th holiday right around thae corner, many beneficiaries are wondering: “Will I get paid early?” The answer is yes—but only for certain groups. We’ve dug into the official SSA payment calendar to find out exactly who’s getting their money before the Independence Day break—and what to do if your deposit doesn’t show up on time.

Banking 130

Banking Policies Groups Report 130

DCX AI Today

JUNE 30, 2025

AI news. AI prompts. Real CX progress. For AI-Curious CX Leaders DCX AI TODAY 🗓️ Monday, June 30, 2025 ⏱️ Read Time: ~5 minutes 👋 Welcome Monday morning reality check: while everyone's debating whether AI will replace humans, the smart CX leaders are already figuring out how to make AI work better with humans. Less philosophy, more functionality.

Company 52

Company Competitive Advantage Chatbots Roadmap 52

Steve DiGioia

JUNE 30, 2025

If you’re a New York homeowner, there’s a good chance a check is on its way to your mailbox—or your bank account. As part of the 2025 School Tax Relief (STAR) program, the state is issuing property tax rebates to millions of residents, offering a much-needed financial boost amid high housing and utility costs. But not everyone qualifies automatically, and many residents are still unclear about how the STAR system works, especially with both Basic and Enhanced versions of the credit.

Banking 130

Banking Financial Meeting System 130

Doing CX Right

JUNE 30, 2025

Many business leaders overlook emotional connection. Stacy Sherman and Patrick McCullough, President of Hallmark Business, show how it drives revenue—and why it belongs in your customer experience strategy. Listen to podcast now. The post Dollars and Sentiment: Measuring the Real Value of Customer Emotions appeared first on Doing CX Right.

Measurement 52

Measurement Connections Customers Strategy 52

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Steve DiGioia

JUNE 30, 2025

If you’re one of the millions of Florida residents relying on SNAP (food stamp) benefits, your July 2025 payment is just around the corner—but do you know exactly when it will land on your EBT card? While some states issue food stamps on just one or two days, Florida spreads payments across nearly four weeks, and your case number determines your payday.

Banking 130

Banking Financial System Examples 130

The DiJulius Group

JUNE 30, 2025

For over 4 decades, Southwest was an outlier in the US airline industry. They provided great customer service in an industry where it appeared their competitors were fighting to be the worst. Southwest was consistently ranked the #1 airline in domestic customer satisfaction. In our consulting workshops, Southwest was consistently mentioned when asked about what.

Airlines 54

Airlines Consulting Customer Satisfaction Groups 54

Steve DiGioia

JUNE 30, 2025

For thousands of Florida families relying on Temporary Cash Assistance (TCA), July 2025 payments are on the way, and the state is sticking to its familiar but often confusing deposit schedule. If you’ve been anxiously wondering “When will I get my money?” —you’re not alone. The exact day your benefits arrive depends on a small detail many people overlook: the last two digits of your case number.

Transportation 130

Transportation System Meeting Examples 130

Optimove

JUNE 30, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: The promotional game in iGaming is oversaturated. Players are bombarded with free spins, cashback, and one-size-fits-all offers that don’t truly connect to get them to engage and spend more with the brand. The result is more than diminishing returns, it’s Promotion Fatigue, a key symptom of a broader problem: Marketing Fatigue.

Marketing 52

Marketing CRM Loyalty ROI 52

Advertisement

IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

Case Study

AWS Machine Learning

JUNE 30, 2025

Creating professional AWS architecture diagrams is a fundamental task for solutions architects, developers, and technical teams. These diagrams serve as essential communication tools for stakeholders, documentation of compliance requirements, and blueprints for implementation teams. However, traditional diagramming approaches present several challenges: Time-consuming process – Creating detailed architecture diagrams manually can take hours or even days Steep learning curve – Learning specialize

Ecommerce 68

Ecommerce Tools Connections Data 68

Gainsight

JUNE 30, 2025

Over the years, several Gainsters have shared their stories about coming out at work and the cultural shifts required to build an inclusive workspace that welcomes all queer identities. As Pride Month comes to a close, we’ve decided to shine a spotlight on diverse contributors to the dynamic field of customer success—right at Gainsight. Without further ado, put your hands together (or raise a rainbow flag) for Gainsight employees who are challenging the status quo and advocating for queer visibi

Policies 52

Policies Culture Leadership Travel 52

AWS Machine Learning

JUNE 30, 2025

To effectively convey complex information, organizations increasingly rely on visual documentation through diagrams, charts, and technical illustrations. Although text documents are well-integrated into modern knowledge management systems, rich information contained in diagrams, charts, technical schematics, and visual documentation often remains inaccessible to search and AI assistants.

Infographics 64

Infographics e-support Knowledge Base Analysis 64

BirdEye

JUNE 30, 2025

Dental content marketing in 2025 is no longer a nice-to-have. It is a practical necessity. As more patients rely on digital platforms to research and choose healthcare providers, the way your dental practice communicates online plays a direct role in attracting and keeping new patients. Rather than depending only on ads or word of mouth, patients are becoming more selective about where they go for care.

Marketing 52

Marketing Social Media Video Tips 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

Optimove

JUNE 30, 2025

The integration is currently live and available for operators to create marketing campaigns based on player behavior. The post Optimove and EveryMatrix release real-time integration for iGaming operators appeared first on Optimove.

Marketing 52

Marketing 52

SurveySensum

JUNE 30, 2025

With over 3.5 million apps out there, the Play Store is packed. And almost 90% of people read reviews before hitting “Install.” That’s a lot of noise and a lot of valuable feedback waiting to be heard. Sure, a 4.5‑star rating looks great. But what if 15 out of your last 50 reviews mention crashes or a confusing UX? That stuff doesn’t show up in the average rating.

Roadmap 40

Roadmap Analysis Analytics Trends 40

BirdEye

JUNE 30, 2025

Local SEO mistakes can quietly diminish your visibility, credibility, and, ultimately, revenue. How? You might be investing in SEO, publishing fresh content, and staying active on social media, yet your phone isn’t ringing, and customers aren’t walking through your door. Sound familiar? You’re likely overlooking some critical local SEO errors. These missteps are common among local businesses and incredibly costly when left unaddressed.

Social Media 52

Social Media Strategy Feedback Multi-Channel 52

CSM Magazine

JUNE 30, 2025

The digital realm has transformed how people seek entertainment, and the Czech Republic is no exception. Online casinos have exploded in popularity, offering a convenient and exciting alternative to traditional brick-and-mortar establishments. Among the numerous options available, Kajot online casino cz has carved a significant niche, particularly amongst Czech players.

Entertainment 52

Entertainment Financial Guidelines Culture 52

Advertisement

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Forrester's Customer Insights

JUNE 30, 2025

According to Forrester’s 2025 Security, Survey IT environment complexity, limited visibility, and alert fatigue are some of the most common information security challenges organizations face. Your Zero Trust strategy, no matter how complex, expensive, “compliant,” and AI-driven will remain plagued by mediocrity if those issues go unaddressed.

Strategy 34

Strategy Survey Trends Management 34

CSM Magazine

JUNE 30, 2025

Among several video file formats available in today’s digital world, MP4 is quite popular and mainly known for its high-quality playback across multiple devices. However, sometimes it became quite distressing when these MP4 videos suddenly got corrupted or became unplayable. Usually, MP4 video gets corrupted due to file system errors, improper ejection of storage devices, virus or malware attacks, or physical damage.

Video 52

Video How To Software Tools 52

Forrester's Customer Insights

JUNE 30, 2025

During its latest online briefing on digital sovereignty, Microsoft confirmed that customers are requesting more details on the company’s digital sovereignty posture. Given the increasingly volatile geopolitical environment, these requests are now more focused, more urgent, and more frequent than in the past.

Customers 26

Customers Government Technology Trends 26

CSM Magazine

JUNE 30, 2025

C Bet is a popular online destination, known for its extensive selection of games that cater to a wide range of players. What truly sets Cbet apart is the incredible variety and quality of experiences offered, all thanks to the powerhouse game providers behind the scenes. These providers are the masterminds crafting the cutting-edge slots, immersive live dealer experiences, and engaging table games that keep players coming back for more.

Entertainment 52

Entertainment Sports Innovation Industry 52

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

Steve DiGioia

JUNE 30, 2025

If you’ve been watching your budget closely, you’ll want to pay special attention to your July 2025 Social Security deposit. Thanks to the 2025 Cost-of-Living Adjustment (COLA), benefits are rising again—though not by as much as many hoped. Still, every extra dollar counts, and most recipients will notice a modest boost in their monthly income starting this month.

Transportation 100

Transportation Course Trends Groups 100