Mon.Nov 28, 2022

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Everything About the Prominent Customer Experience Challenges in B2B With Solutions

Zonka Feedback

Customer experience challenges in B2B businesses are roadblocks that hamper businesses from maximizing sales, profits, good customer experience , and ROI. However, there are solutions to tackle such challenges that will eventually improve the user experience of your product, website, or business.

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Cleaning a Toilet vs. Calling Customer Support: 3 Factors Impacting the Customer Experience

InMoment XI

Shep Hyken, a well-known customer service consultant, recently shared that 42% of people would rather clean a toilet than call customer support. This statistic actually didn’t surprise me given how often support experiences leave much to be desired. .

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Top 5 Higher Education Customer Service Trends for 2023

Comm100

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student support has also been caught been traditional phone offerings and new digital channels.

Trends 191
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Creating Inclusive Experiences for People With Different Abilities

Doing CX Right

Is your organization unintentionally creating barriers to inclusivity for those that are differently abled? Learn what you can do to create better experiences from CX Professionals and from a woman who's endured 80+ surgeries.

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Creating Connection to Improve Work Culture with Chris Hsiung

Russel Lolacher

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture.

More Trending

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Why Do People Unfollow Brands on Social Media? How to Keep Your Followers Engaged

Brandwatch CX

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How to get verified on Facebook in 7 simple steps

BirdEye

Having a Facebook Business Page is a great way to market your business on the platform, but just creating a Facebook Page isn’t enough. You need to get your page verified to show your audience that it represents your authentic presence on the platform.

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AWS Unveils New AI Service Features and Enhancements at re:Invent 2022

AWS Machine Learning

Over the last 5 years, artificial intelligence (AI) and machine learning (ML) have evolved from a niche activity to a rapidly growing mainstream endeavor.

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HR Ticketing System: Everything You Need to Know

SurveySparrow

Human Resources professionals are responsible for a great deal of paperwork and administrative tasks. If your organization doesn’t have an HR ticketing system, then you’re likely wasting time and manpower tracking employee issues manually. An HR ticketing tool automates this process.

System 52
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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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How Do Indoor Positioning and Navigation Improve the Customer Experience?

CSM Magazine

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. These systems work based on geolocation and allow companies to remain competitive.

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JDE Customer Panel: Success with Oracle Cloud EPM

Circular Edge

JDE Customer Panel: Success with Oracle Cloud EPM. Learn what Oracle delivers, and what works for JD Edwards customers and gather strategies to ensure your future success with Oracle Cloud Enterprise Performance Management. Access Replay via GoToWebinar.

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Types of LMS Integrations and How They Benefit Your Business

CSM Magazine

A learning management system can pave the way for a variety of beneficial business results. You are investing in the success of your employees, customers, partners, and your organization as a whole when you spend money on online learning. When adopting a new LMS, ensure its compatibility.

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Meet The New Executive Partner Covering Security And Risk: David Levine

Forrester Digital Transformation

I am excited to join Forrester as the newest executive partner (EP) working with our security and risk clients and bringing my experiences over the past almost-three decades to the table!

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Emotional Value Index (EVI): The Next Big Thing in CX Since the NPS

95% of purchasing decisions are emotion-based. This led to the creation of the EVI®, the Emotional Value Index. In this eBook, you will find all you need to know about how to measure and manage customer emotions and EVI® to grow your business.

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What Is a Double up in Trading?

CSM Magazine

Who doesn’t like to double up or increase their profits? Every binary options trader yearns for that and tries to apply different strategies to achieve manifold profit. The reason for this is that although trading through binary options is very simple, the returns made through it are not.

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Deep CX: My Discussion with Lucas Fuentes, Vice President of Training & Development at ONQ

Blue Ocean

I’m so excited for you to listen to our latest episode of Deep CX: A Blue Ocean Podcast. I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management.

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What Is DRaaS and Why Does Your Business Need It?

CSM Magazine

With the increasing digitalization of modern business models, it is critical for any enterprise to have robust security systems and backups in place. The digital world is just as vulnerable to disasters as traditional businesses.

System 52
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Open Banking Adoption Is On The Cusp Of Robust Growth In Europe

Forrester Digital Transformation

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 52
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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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How Recognizing Your Military Customer Base Can Boost Brand Loyalty

CSM Magazine

The military community is a loyal one. In fact, they’re the most loyal customers of all. The US Department of Defense spends billions of dollars on goods and services that cater to their needs and contribute to its mission in the field.

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Deploy an MLOps solution that hosts your model endpoints in AWS Lambda

AWS Machine Learning

In 2019, Amazon co-founded the climate pledge. The pledge’s goal is to achieve net zero carbon by 2040. This is 10 years earlier than the Paris agreement outlines. Companies who sign up are committed to regular reporting, carbon elimination, and credible offsets.

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How to Safely Launch Your Customer Service Software to Market

CSM Magazine

The excruciating days of writing code, testing features, and debugging are finally over. You’ve created a customer service software solution that’s as close to perfection as it gets. Now it’s time to get the word out and launch your software to the real world!

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Hyper Personalization in Retail – I Want it that Way

SAP Customer Experience

I still love that Backstreet Boys song. Know every lyric. In fact, my 12-year-old daughter can also recite it to me word for word. The truth is, that phrase resonates more today than it ever did. But the concept is nothing new. Nowadays, everything has become more and more about.

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How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

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Product update: Feedback categorization

Thematic

We’re thrilled to announce feedback categorization! This feature adds another layer of analysis to your data, identifying all the Questions, Issues and Requests within your customer feedback. Themes have different levels of importance depending on how they are mentioned in feedback.

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Coaching Tips for Account Managers | Key Account Management

Kapta

As you prepare for the new year you’ve got ambitious goals for growth and retention. Retention is essential to meeting your growth numbers. Otherwise, it becomes less attainable with approximately 70% of annual revenue coming from existing clients. So, to ensure retention, your key account managers need to be at their best to shore up these VIP customers. Then they can not only retain but grow revenue from this base. Key Account Management

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Best Practices for Accelerating EV Incentives

Uplight

This has been a historic year for clean energy funding. One of the most notable milestones was the passing of the Inflation Reduction Act (IRA) which brings billions of incentive dollars to American households.

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Atiq Sajawal, Vanquis Bank: "Contact centres should be for emotional and high-value situations, not for changing passwords"

MyCustomer

Engagement Reimagining CX: Vanquis Bank's Atiq Sajawal

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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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CX job of the week: Natwest

MyCustomer Experience

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 30th Nov 2022. By Rhys Fisher Staff Writer

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MyCustomer’s 10 most popular articles of 2022

MyCustomer

Engagement MyCustomer’s 10 most popular articles of 2022

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This is Digital, Episode 6: What does it mean to put the customer first?

West Monroe

Subscribe. Spotify. Apple Podcasts. Google Podcasts. iHeart. Stitcher. Pandora. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. Created with Lunacy. printer copy. Created with Sketch. Episode 6: What does it mean to put the customer first?