Mon.Nov 23, 2020

How to Communicate With Customers From Diverse Cultural Backgrounds

CSM Magazine

In the digital age the world keeps growing smaller and smaller. As a result, customer bases are increasingly becoming more multicultural and international. This means that successful customer service teams need to be prepared to communicate with customers from diverse backgrounds.

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison


Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This starts with a good help desk or ticketing software.


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It’s more than customer appreciation


Three years ago, I had planned a vacation with my entire family, our first-ever trip to Europe. It was a different time, I know. As a Delta frequent flyer, I’ve flown over 2 million miles. I’m a proud medallion member. The morning of the trip, I got the call that our flight was canceled.

How Do You Demonstrate Gratitude to Your Employees and Customers?

Wired and Dangerous

The Thanksgiving holiday, especially this year, is a great time to stop and reflect on your efforts to ensure your customers feel appreciated for no other reason than they are your customers! We know that today’s wired and dangerous customers are picky, fickle, vocal, and vain*!

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Creating A Customer-Centric Strategy

Integrity Solutions

A customer-centric strategy is about more than just a values statement or a directive to the team. Are your customers truly at the center of your business universe? A customer-centric culture is one that is relentlessly focused on putting what’s best for the customer at the core of everything you do.

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Giving Thanks: 5 Ways to Say Thank You to Your Customers

Team Support

As we approach the Thanksgiving holiday in a year that has been fraught with anxiety and uncertainty, I thought we should pause and reflect on what we have to be thankful for.

How to Adjust Your Legal Practice to the New Normal

Magellan Solutions

The COVID-19 pandemic has swept the world, and continues to affect us all. Now, we are living in a new kind of normal. And everyone, including law firms must adjust accordingly. But any change can fill us with uncertainties. You might ask yourself: what exactly are these changes?

Techniques to Prioritize Your Customers’ Satisfaction

CSM Magazine

Today’s business models aren’t purely transactional anymore. How people feel and talk about your product or service matters a lot, too. With the huge competition in the market, a discouraged client has no reason to stay loyal to a given company.

2 Important Ways Your Testers Increase AI Performance


Why does AI that performs so well in a lab underperform when it’s out in the real world? Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

The True Cost of the Amazing Customer Service

CSM Magazine

Getting your clients a wide range of services and providing them with excellent quality products is no longer enough. Trends and directions are continually changing, and it happens so fast that you cannot adapt to every one of them.

Black Friday 2020: Are Consumers Moving Away from Sustainability?

Brandwatch CX


What does it take to be a customer-centric enterprise?

Maz Iqbal

What is it to be a customer-centric enterprise? When I started my journey in the land of customer-centricity (2000), the answer to this question, according to the leading theorists and proponents, was this: an enterprise that organises itself by customer segments rather than products; and where one starts with the needs/wants of the customer segment/s … Continue reading "What does it take to be a customer-centric enterprise?".

Just released: The new Mobile App Survey Builder!


The post Just released: The new Mobile App Survey Builder! appeared first on Survicate. Product updates

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Employee Experience vs Employee Engagement


Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand. The post Employee Experience vs Employee Engagement appeared first on CustomerCount.

Loyalty space today: Q&A with Forrester’s Emily Collins


I recently sat down with guest speaker, Forrester’s Emily Collins, to discuss digital engagement in a post-COVID world. As lifestyle shifts, such as staying at home, impact buyer mindsets, and […]. The post Loyalty space today: Q&A with Forrester’s Emily Collins appeared first on PK.

How to Improve Customer Service in the Construction Industry

CSM Magazine

Excellent customer service takes into consideration the specifics of each industry. People have different expectations from every type of business they interact with, and it is customer service specialists who can establish the parameters of efficient and satisfying collaboration.

The Real One-stop Shop for Utility Customers


Energy customers today seek simplified, integrated experiences. Next generation Marketplaces can create these for customers as a comprehensive platform for customers–showcasing energy-related products, programs, and services.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

What Is Ad Tech and Why Should You Care About It?

CSM Magazine

Once upon a time advertising came down to such basic things as images, symbols, and shop signs. And as you were wandering across the city, you could also hear town criers yelling to attract customers.

5 Ways to Take Your Customer Experience Strategy to the Next Level


There was a time when a great customer experience was associated with basic human interaction. For example, a smile from a waiter or shop assistant made all the difference. Today, you need much more than that to keep your target audience satisfied.

Lessons from GitLab: Implementing Customer Success Operations At Scale


As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function.

Nov 23 – Customer Success Jobs


Role: Director of Customer Success – 100% remote Location: Remote, United Kingdom Organization: WORK180 As a director of Customer Success, you will identify and implement short and long-term strategies for client retention and growth.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Launch Your Pop Up Shop in 5 Easy Steps

CSM Magazine

The way we do retail business has changed as businesses and brands must now focus on the moment. Therefore, pop up shops to rent London are gaining traction fast. Talk about food shops, galleries or brand experiences pop up shops are everywhere.

2021 SaaS Statistics and Trends: The Ultimate Collection


The SaaS industry has seen a huge upsurge in the past decade. There have been massive shifts in all areas of businesses from on-premise to cloud solutions. All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products.

Why YOU Should Care About Sustainability

Forrester's Customer Insights

Whether you are a producer of enterprise technology or a consumer of it, if you have sent an email, bought a cell phone, or ordered a nice little gift online, you should care.

Roles and Responsibilities of a Renewal Manager in B2B SaaS


Of the many key contributors in a customer success team, one that strikes a balance is the renewal manager. It might look on the exterior that the work constitutes driving renewal and retention rates, but that is not what the whole story is about.

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Community: Executives, Take Note!

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

In 2021, many executives have started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27th for a webinar exploring our 2021 Community Predictions eBook!