Mon.Nov 23, 2020

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How to Communicate With Customers From Diverse Cultural Backgrounds

CSM Magazine

In the digital age the world keeps growing smaller and smaller. As a result, customer bases are increasingly becoming more multicultural and international. This means that successful customer service teams need to be prepared to communicate with customers from diverse backgrounds. Here we’ll look at four practical tips to help you communicate effectively with customers from a different cultural background. 1) Be mindful of your cultural lens.

Culture 59
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How Do You Demonstrate Gratitude to Your Employees and Customers?

Wired and Dangerous

The Thanksgiving holiday, especially this year, is a great time to stop and reflect on your efforts to ensure your customers feel appreciated for no other reason than they are your customers! We know that today’s wired and dangerous customers are picky, fickle, vocal, and vain*! It is particularly important to understand the fickle moniker. They are Fickle –much quicker to leave if unhappy.

Fashion 113
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Creating A Customer-Centric Strategy

Integrity Solutions

A customer-centric strategy is about more than just a values statement or a directive to the team. Are your customers truly at the center of your business universe? A customer-centric culture is one that is relentlessly focused on putting what’s best for the customer at the core of everything you do. Culture isn’t just about one function or department or role.

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It’s more than customer appreciation

Talkdesk

Three years ago, I had planned a vacation with my entire family, our first-ever trip to Europe. It was a different time, I know. As a Delta frequent flyer, I’ve flown over 2 million miles. I’m a proud medallion member. The morning of the trip, I got the call that our flight was canceled. What a nightmare! Seven family members stuck and sad after all that planning, scheduling — and spending — for the trip of a lifetime.

Airlines 106
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How to Adjust Your Legal Practice to the New Normal

Magellan Solutions

The COVID-19 pandemic has swept the world, and continues to affect us all. Now, we are living in a new kind of normal. And everyone, including law firms must adjust accordingly. But any change can fill us with uncertainties. You might ask yourself: what exactly are these changes? And how deep are its effects on me and my business? Most of all, how do you ensure success despite this new predicament?

How To 105

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5 Top Customer Service Articles For the Week of November 23, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive by Veronica Krieg.

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Techniques to Prioritize Your Customers’ Satisfaction

CSM Magazine

Today’s business models aren’t purely transactional anymore. How people feel and talk about your product or service matters a lot, too. With the huge competition in the market, a discouraged client has no reason to stay loyal to a given company. Moreover, their bad online review may make the company lose many potential customers. If business providers want to survive, it’s crucial they establish a good relationship with the buyers.

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The FDCPA and the (Un)forbidden Fruit of Omnichannel

NobelBiz

No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms. The post The FDCPA and the (Un)forbidden Fruit of Omnichannel appeared first on NobelBiz®.

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The True Cost of the Amazing Customer Service

CSM Magazine

Getting your clients a wide range of services and providing them with excellent quality products is no longer enough. Trends and directions are continually changing, and it happens so fast that you cannot adapt to every one of them. It is why it is so important to be reliable in order to keep customers loyal. No matter whether your business priority is setting sales goals or introducing new products to the market, you have to ensure your customer service is entirely perfect before making any fur

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Just released: The new Mobile App Survey Builder!

Survicate

The post Just released: The new Mobile App Survey Builder! appeared first on Survicate.

Survey 83
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What does it take to be a customer-centric enterprise?

Maz Iqbal

What is it to be a customer-centric enterprise? When I started my journey in the land of customer-centricity (2000), the answer to this question, according to the leading theorists and proponents, was this: an enterprise that organises itself by customer segments rather than products; and where one starts with the needs/wants of the customer segment/s … Continue reading "What does it take to be a customer-centric enterprise?".

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5 Must-Have KPIs For a Successful Telemarketing Campaign

NobelBiz

Key Performance Indicators or KPIs are indispensable Data in the outsourcing field, especially for telemarketing campaigns. These indicators are used to analyze, evaluate and control the performance of a contact center. In this guideline, we will explore 5 key indicators and how they can be used to optimize telemarketing campaigns. What are KPIs? KPIs or Key Performance Indicators in a call center can be defined as: Measures that help determine the success of telemarketing campaigns, Elements as

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Innovation is the key to Black Friday sales

UserReplay

Black Friday generated more than $7 billion in the United States alone in 2019, so it’s a huge deal for online brands. But with so much promotional activity, how do businesses get their message heard? In 2020, it’s all about innovation. Innovating in marketing, innovation in service, and innovation in customer experience. Here’s why, and […]. The post Innovation is the key to Black Friday sales appeared first on UserReplay.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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2 Important Ways Your Testers Increase AI Performance

Centercode

Why does AI that performs so well in a lab underperform when it’s out in the real world? Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning.

Study 52
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How retailers can guarantee a stellar customer experience — even during the peak season

UserReplay

10 times. That’s how much your website traffic could surge this peak season. And when demand spikes, how well will your systems take the strain? A failing server, buggy payment processor, or absentee chatbot might not be a big deal on an average Tuesday. But on Black Friday or Cyber Monday? It can cost you […]. The post How retailers can guarantee a stellar customer experience — even during the peak season appeared first on UserReplay.

Retail 52
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How Virtuous Acts Bring Our Team Together

Centercode

The enormous stress of 2020 has made it all too easy to focus on what we don’t have: parties with friends and family, the ability to travel, some of our favorite holiday traditions…I’ll stop there before I start crying.

Travel 52
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Rethink your CX structure today to build for tomorrow

MyCustomer

Download this Ebook. Lead goal. 58. TM Form. Not a TM Form. Internal or External. External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Find out how the right mix of human and digital technology services can strengthen your customer experience - and your brand.

eBook 52
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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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Employee Experience vs Employee Engagement

Customercount

Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand. The post Employee Experience vs Employee Engagement appeared first on CustomerCount.

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Loyalty space today: Q&A with Forrester’s Emily Collins

PK

I recently sat down with guest speaker, Forrester’s Emily Collins, to discuss digital engagement in a post-COVID world. As lifestyle shifts, such as staying at home, impact buyer mindsets, and […]. The post Loyalty space today: Q&A with Forrester’s Emily Collins appeared first on PK.

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How to Improve Customer Service in the Construction Industry

CSM Magazine

Excellent customer service takes into consideration the specifics of each industry. People have different expectations from every type of business they interact with, and it is customer service specialists who can establish the parameters of efficient and satisfying collaboration. In the construction industry, where every project consumes a lot of resources, a misunderstanding between a client and a contractor can be costly.

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The Real One-stop Shop for Utility Customers

Uplight

Energy customers today seek simplified, integrated experiences. Next generation Marketplaces can create these for customers as a comprehensive platform for customers–showcasing energy-related products, programs, and services. By upselling, cross selling, and bundling utilities can create more value for customers while also boosting revenue. And it’s particularly important not to forget about services like contractor installation Read More.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Digital Competitive Intelligence Strategy

Ann Michaels and Associates

Competitive Intelligence is something that business has done for decades in one form or another. From mystery shopping to market research using various methodologies, everyone seems to be spying on everyone else. However, many businesses have been slow to consider using social media and online research, for competitive intelligence, as a way to increase market share and to gain an overall competitive edge.

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5 Ways to Take Your Customer Experience Strategy to the Next Level

SurveySparrow

There was a time when a great customer experience was associated with basic human interaction. For example, a smile from a waiter or shop assistant made all the difference. Today, you need much more than that to keep your target audience satisfied. Whether you are an essay writer or an Instagram blogger, you should craft a super relevant and personalized product.

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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. We’re interviewing a few rockstar CS Ops leaders to showcase how leading organizations drive growth and efficiency across their post-sales teams.

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Launch Your Pop Up Shop in 5 Easy Steps

CSM Magazine

The way we do retail business has changed as businesses and brands must now focus on the moment. Therefore, pop up shops to rent London are gaining traction fast. Talk about food shops, galleries or brand experiences pop up shops are everywhere. They come in all sizes and shape while delivering a powerful experience for businesses. The temporary nature of pop up shops often comes with both opportunities and obstacles.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Why YOU Should Care About Sustainability

Forrester's Customer Insights

Whether you are a producer of enterprise technology or a consumer of it, if you have sent an email, bought a cell phone, or ordered a nice little gift online, you should care.

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Personalized Customer Service and the Omnichannel Approach

Knowmax

Personalized Customer Service and the Omnichannel Approach.

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Protected: Episode 16: Reinforcing Myself

C Space

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