Elevio

OCTOBER 14, 2018

Recently we reached what was a big mental milestone for us, breaking through $1M in annual recurring revenue. From a humble beginning, along our journey at Elevio we’ve hit a number of internal milestones that are more meaningful to our situation like raising a seed round, reaching profit, numerous product releases, major customer wins, and some epic product usage metrics.

Self Service 107

Self Service Metrics Course Marketing 107

Keatext

OCTOBER 14, 2018

The post Using text analytics to guide product recalls appeared first on Keatext.

Analytics 66

Analytics Management Customer Experience Customers 66

Optimove

OCTOBER 14, 2018

“A brand really does need to manage every customer’s unique journey,” said Yoav Susz, Vice President, North America, Optimove, who spoke on “Managing Every Customer’s Unique Journey” at WWD Digital Forum, New York. The post Marketers Should Focus on the Overall Customer Journey appeared first on Optimove.

Customer Journeys 40

Customer Journeys Marketing Customers Brands 40

Chattermill

OCTOBER 14, 2018

The Ultimate Guide to Net Promoter Score by Chattermill. by Sam Frampton. on 15 Oct 2018. NPS. NPS Guide. What You Need to Know about the Net Promoter System. Chattermill Guide: Net Promoter Score: Guide, Tips and Case Study. Introduction. All companies seek growth. And, growth that’s profitable, sustainable and organic occurs most often when a customer loves doing business with a company.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Survey 40

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Help Scout

OCTOBER 14, 2018

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. This month we’re waving from the semi-annual Help Scout retreat in Hilton Head, SC! Amidst all of the fun, bonding, and beach volleyball, we also made time to work on a bunch of new features for you. What's New ??.

Knowledge Base 40

Knowledge Base Report Customer Satisfaction Metrics 40