Sun.Nov 27, 2022

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Christmas consumer rights on East London Radio

Helen Dewdney

It’s probably more important than ever to know our consumer rights. Few people can afford to lose money when they are spending and at Christmas when our expenditure is higher, it’s essential to ensure you are not fobbed off. .

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Introducing Amazon Kendra tabular search for HTML Documents

AWS Machine Learning

Amazon Kendra is an intelligent search service powered by machine learning (ML).

Travel 82

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Differentiating Customer Service vs. Customer Experience and Trends

Doing CX Right

Max Ball, Principal Analyst at Forrester, explains the difference between customer experience and customer service, trends to plan for and effective ways to solve customer needs versus creating pain points.

Trends 56
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Enterprise administrative controls, simple sign-up, and expanded programming language support for Amazon CodeWhisperer

AWS Machine Learning

Amazon CodeWhisperer is a machine learning (ML)-powered service that helps improve developer productivity by generating code recommendations based on developers’ prior code and comments.

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Live Session: SAP Emarsys Customer Engagement Onboarding

SAP Customer Experience

Hi SAP Community! I’m announcing the last instance of the SAP Emarsys Customer Engagement Onboarding sessions in 2022. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their customer engagement capabilities. This 3-day Live Session will present a first onboarding and an overview of. SAP Emarsys Customer Engagement #sap learning hub beginner ILT Instructor-Led Training live session Customer Experience Training