NICE inContact
SEPTEMBER 1, 2021
Artificial Intelligence (AI) is the veritable reigning champion and current all-star industry buzzword. Most people interact with AI daily in some form or another.
ShepHyken
SEPTEMBER 1, 2021
I’ve written about this before. Our customers are smarter than ever when it comes to customer service and receiving a great customer experience. They no longer compare us only to our direct competitors, but instead, to the best service they have received from any company, large or small, global or local. These companies are setting the bar higher. They are forcing everyone in business to up their game, and that’s great for us as customers. .
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Thematic
SEPTEMBER 1, 2021
Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Thematic has just rolled out two new integrations with Zendesk and Intercom. With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on to learn how to use our powerful analytics for deeper customer insights.
CSM Magazine
SEPTEMBER 1, 2021
In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. 1. Align Your Brand Values. Visitors want to feel that they’re talking with someone real, even on social media. Your company’s tone should be reflected in your social media messages.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Zeisler Consulting
SEPTEMBER 1, 2021
With text analytics and artificial intelligence and sentiment analysis, technology has really moved us into a new world of possibilities when it comes to understanding our Customers’ feedback in a variety of formats. I’ve seen some pretty amazing uses of this new world of business analytics and high-level number-crunching. The way some software out there is able to analyze and synthesize even unstructured data is pretty mind-blowing.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
DemandJump
SEPTEMBER 1, 2021
Has your boss ever asked you, “Can you make us appear first in results on Google?”.
Playvox
SEPTEMBER 1, 2021
Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. The most important factor to consider when communicating with customers is to deliver personalized and contextual interactions. Businesses need to be proactive rather than reactive and provide customers better options to connect and engage via customer service channels.
Zonka Feedback
SEPTEMBER 1, 2021
To make our startup business grow, we are constantly told that we should collect customer feedback. That's because it can give us an insight into how we can improve our venture.
Magellan Solutions
SEPTEMBER 1, 2021
Covid-19 Impact on Call Centers Lead to the Re-evaluation of Digitalization and Emphasis on Mental Health. The pandemic has no end in sight, so far. . While many people are still believing that things may go back to normal, it seems that the current normal is the new normal. At least for every call center company in Philippines. Companies around the world switched from the traditional works spaces into remote work.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
GlowTouch
SEPTEMBER 1, 2021
Both the video game and esports industries have experienced explosive growth in recent years. The most significant milestones were reached last year during the height of the pandemic when people were forced to stay home by lockdowns and travel restrictions. With recreational outlets limited, more and more people turned to gaming, and today, the worldwide audience is more than two and a half billion players.
PK
SEPTEMBER 1, 2021
PK has recently been named a leader by Forrester Research in “The Forrester Wave™: Loyalty Service Providers, Q3 2021.” The report provides an in-depth look at some of the most […]. The post Why PK has become a leader in loyalty appeared first on PK.
SurveySparrow
SEPTEMBER 1, 2021
Managing a work-from-home team can be stressful. Working on projects together is challenging enough even in an office setting. Now, can you imagine how complicated things could get when working remotely? If you’re reading this piece, you’re probably worried you’ll blow the whole thing. That’s why we decided to write this article so you can proactively avoid making remote team management mistakes and build a high-performing work-from-home team.
The DiJulius Group
SEPTEMBER 1, 2021
Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share. You will learn: How to be WISE in. Read Full Article.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
CSM Magazine
SEPTEMBER 1, 2021
Top corporate gifting company Appreciate Business Services has launched the ‘Big Thank You’ – a dedicated campaign to get UK businesses and organisations saying thanks to hard-working staff and colleagues. As an incentive, throughout September 2021 anyone placing a corporate order of gift cards or vouchers with Appreciate, the home of Love2shop corporate rewards, will be automatically entered into a weekly prize draw to win £1000 in Love2shop products.
Gainsight
SEPTEMBER 1, 2021
The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry.
LoyaltyPlus
SEPTEMBER 1, 2021
The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Deloitte research has found that at the peak of the lockdown measures, several European countries experienced a staggering 99% decrease in bookings on popular accommodation sites when compared to 2019. Sadly, things are not any better elsewhere in the world.
Adrian Swinscoe
SEPTEMBER 1, 2021
Today’s interview is with Jeff Nicholson, Global Leader, CRM Strategy for Pega, where he heads up the company’s CRM market strategy and vision worldwide. Jeff joins […]. The post The top frustrations of customers and agents are the same – Interview with Jeff Nicholson of Pega first appeared on Adrian Swinscoe.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
SEPTEMBER 1, 2021
Since the Power Apps portals data leak reported last week, we’ve been asked questions on the security of low-code platforms. In this context, some common-sense points must be made: Low code is not inherently less secure than any other software. Low-code platforms provide visual tools and building blocks for speeding and simplifying app development and […].
MyCustomer
SEPTEMBER 1, 2021
Sunnyvale, CA (September 1, 2021): eGain (NASDAQ: 1st Sep 2021 Crypto exchange selects eGain for customer service
Forrester's Customer Insights
SEPTEMBER 1, 2021
Join us November 18-19, 2021, to learn best practices for producing connected, clear data insights that drive business outcomes. Discover what attendees will get at this year's Data Strategy & Insights.
Uniphore
SEPTEMBER 1, 2021
WE'RE HIRING. PROJECT MANAGER. Project Manager. The Project Manager leads cross-functional teams responsible for implementing Jacada’s enterprise software solutions. The Project Manager is accountable for managing solution planning, execution, quality, deployment and transition to our Global Support team. The Project Manager is responsible for achieving project financial and operational targets, promoting project communications, governance & best practices, resource management and forecast,
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SmartKarrot
SEPTEMBER 1, 2021
Role: Associate Director, Customer Success Location: London, England, United Kingdom Organization: Labcorp Drug Development As an Associate Director of Customer Success, you will develop and deploy a compelling vision and strategy for customer experience across the Clinical Trial Testing Solutions (CTTS) division. Leverage customer insights and research to measure performance and prioritize customer-focused actions across the organization.
Inbenta
SEPTEMBER 1, 2021
Content: The current state of customer support quality. What is conversational support? Top 4 conversational support tips to increase customer loyalty. Most-performing conversational AI platform . If your company handles support requests, there has surely been a moment when either you or one of your colleagues have thought: ‘What if we offered support through a real-time messaging channel?’.
SmartKarrot
SEPTEMBER 1, 2021
If you are looking for some of the simplest ways to start your route towards digital transformation, then you must say hello to DAP, or Digital Adoption Platform. The second you have your hands on the best digital adoption platforms, you are all set to change the dynamics of enterprises altogether. According to a report by Apty , more than 26% of top-level executives say digital transformation will be the survival factor in the upcoming years.
Education Services Group
SEPTEMBER 1, 2021
As Customer Success professionals, we are often considered the “trusted advisors” to our customers. We are the face of the company to the customer and the face of the customer to our internal teams. We hold in high prestige the role of being the “go-to” for all things post-sale so we can maintain the relationship we’ve built since the customer’s onboarding, but what happens when you don’t “own” the whole relationship in reality?
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Gainsight
SEPTEMBER 1, 2021
If you’re anything like me, you’ve taken on a number of new projects or started new hobbies as we’ve adjusted to a different way of life during the lockdown. For some people, this meant learning to perfect a homemade loaf of bread, taking online classes to learn a new skill, or (let’s be real) binging all that Netflix and Hulu had to offer. Another thing that many, many people have taken on are home projects.
SurveySparrow
SEPTEMBER 1, 2021
Medical surveys are an important tool in healthcare. As a medical practitioner, your observations on different medical areas are crucial for gaining invaluable insights – insights that can help improve the healthcare system for patients, drug manufacturers and the public. Besides, conducting paid medical surveys gives you an opportunity to make extra money.
West Monroe
SEPTEMBER 1, 2021
Technology and people don’t often see eye to eye. This is often a result of healthcare providers failing to factor in the human element when implementing new technology. When this happens, providers fail to see the ROI they expect from their investments—and may abandon initiatives altogether as a result. Healthcare providers need to ask how they can optimize engagement and experience for all users while creating financial value for the health system.
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