PeopleMetrics

JANUARY 30, 2025

When I wrote Listen or Die in 2017, we were witnessing a major shift in how businesses captured customer feedback. Voice of Customer (VoC) software had already disrupted traditional CSAT tracking, making it faster, cheaper, and more accessible. But even then, I couldn't have fully anticipated how AI would transform this landscape. Today, I want to revisit this evolution and explore how AI is reshaping VoC programsnot by replacing human connection, but by enabling deeper, more meaningful customer

Social Media 110

Social Media Telecommunications Hospitality Call Center 110

Centercode

JANUARY 30, 2025

Beta insights can make or break a launchlearn how to ensure they shape Go/No-Go decisions, not just get buried in reports.

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Report How To 52

Forrester's Customer Insights

JANUARY 30, 2025

As a keen amateur chef, I have been known to occasionally seek inspiration from a tv cooking competition. Those bite-sized episodes of culinary drama sometimes provide just enough to satisfy my hunger for light evening entertainment.

Entertainment 29

Entertainment B2B Course Marketing 29

AWS Machine Learning

JANUARY 30, 2025

Today, we are announcing that DeepSeek AI s first-generation frontier model, DeepSeek-R1 , is available through Amazon SageMaker JumpStart and Amazon Bedrock Marketplace to deploy for inference. You can now use DeepSeek-R1 to build, experiment, and responsibly scale your generative AI ideas on AWS. In this post, we demonstrate how to get started with DeepSeek-R1 on Amazon Bedrock and SageMaker JumpStart.

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Guidelines Examples How To Training 132

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

CSM Magazine

JANUARY 30, 2025

Scaling customer experience is the holy grail for modern SaaS leaders in customer service and experience. You have successfully nailed down the product-market fit, and the customers start to pour in. But along with growth comes a challenge: How do you continue with the same levels of personalized and meaningful interactions without ballooning your operational costs?

Customer Experience 52

Customer Experience Chatbots Interaction Software 52

CSM Magazine

JANUARY 30, 2025

Small and medium-sized businesses (SMBs) face a unique challenge: they must compete with larger, more established companies while navigating limited resources, fluctuating markets, and evolving customer expectations. Growth is the goal, but scaling successfully requires more than just ambition. This is where business development consultants come in.

Consulting 52

Consulting Return on Investment Analysis Sales 52

The DiJulius Group

JANUARY 30, 2025

Chief Revolution Officer, John DiJulius sits down with Rory Vaden, who is the New York Times bestselling author of Take the Stairs. His insights have been featured in the Wall Street Journal, Forbes, CNN, Entrepreneur, Inc, on Fox News national television and in several other major media outlets. As a world-renowned speaker, His Tedx talk. Read Full Article The post 189: How to Build Your Personal Brand appeared first on The DiJulius Group.

Brands 52

Brands How To Groups 52

Forrester's Customer Insights

JANUARY 30, 2025

Its a fast and furious week in the world of generative AI and AI security.

Data 37

Data Report Trends Management 37

Brad Cleveland Blog

JANUARY 30, 2025

Customer service strategies are different from one organization to the next, but in every successful organization, they serve as a bridge between the organization’s vision and mission and the decisions and actions that happen every day with customers. If you … Continue reading → The post Its Time to Build Your Customer Service Strategy appeared first on Brad Cleveland.

Customer Service Strategies 20

Customer Service Strategies Strategy Customer Service Customers 20

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

Forrester's Customer Insights

JANUARY 30, 2025

The Forrester Wave: Content Platforms, Q1 2025 is now live! We looked at 12 key vendors and evaluated them on 24 criteria. Four Leaders emerged, followed by five Strong Performers and three Contenders. To learn more about these vendors and how they serve their target markets, see the full report.

Report 34

Report Marketing Customers 34

AWS Machine Learning

JANUARY 30, 2025

The real-world data collected and derived from patient journeys offers a wealth of insights into patient characteristics and outcomes and the effectiveness and safety of medical innovations. Researchers ask questions about patient populations in the form of structured queries; however, without the right choice of structured query and deep familiarity with complex real-world patient datasets, many trends and patterns can remain undiscovered.

Healthcare 74

Healthcare Analytics Transportation Ecommerce 74

Forrester's Customer Insights

JANUARY 30, 2025

The proactive security market is consolidating further as exposure management vendor Tenable announced its intent to acquire Vulcan Cyber, a unified vulnerability management (UVM) vendor that specializes in third-party vulnerability collection, vulnerability response, and application security posture management.

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Management Marketing Trends 26