GetFeedback

JULY 4, 2019

Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a shame because it’s an essential part of getting the best survey results. As a society, we’ve become more design conscious and even use design as a way to tell which companies deserve our business. According to a 2018 Adobe and Econsultancy study , organizations that describe themselves as design-driven, outperform their peers by a considerable margin, and 73% of the respo

Survey 150

Survey Brands Study Examples 150

Bizagi

JULY 4, 2019

Intelligent Process Automation is one aspect of a broader shift in technology, that of Automation as a whole. From driverless cars to autonomous drones, automation is helping make seemingly space-age technologies available today by creating and leveraging new forms of intelligence. Whether it’s customer communications in the form of desktop assistants, or automated tasks across an enterprise, automation is transforming the way we live and work.

Banking 95

Banking Technology Insurance System 95

GetFeedback

JULY 4, 2019

Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a.

Survey 150

Survey Company 150

Optimove

JULY 4, 2019

I’ve worked in the CRM realm for many years, and it sometimes feels like most CRM organizations and professionals are still dipping their toes in the shallow end of the pool. As teenagers, they are more excited about features (quick fixes) than substance. It may sound harsh, so let me explain. A few months ago, I relocated to the UK with my partner to head Optimove’s London office.

CRM 75

CRM Loyalty Programs Brands Social Media 75

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Heart of the Customer

JULY 4, 2019

I ran across a friend of mine on Tuesday who read my last post Is Your Customer Experience Program Making Your Customer Experience Worse? and she asked me, “Whatever happened?” Did you get your books? One of the most basic rules of story-telling is that you have to finish your story! Which I didn’t. So, […]. The post Epilogue to “Is Your Customer Experience Program Making Your Customer Experience Worse?

Customer Experience 60

Customer Experience Customers 60

CSM Magazine

JULY 4, 2019

Customer service and experience has changed beyond recognition. The modern consumer expects to be able to interact with your brand across multiple channels. From self-service to social media and automated chatbots, you have a plethora of opportunities to provide your customer with an amazing CX. As the customer journey becomes more multichannel, so too must your strategy.

Self Service 45

Self Service Customer Service Gamification Social Media 45

Forrester's Customer Insights

JULY 4, 2019

I’ve always struggled with the term “smart city.” The word “smart” can mean a million different things. Getting smart with someone isn’t necessarily a good thing — as in a mother admonishing a child, “Don’t get smart with me!” Being a “smart aleck” in school can get someone sent to the principal’s office or beaten […].

Government 50

Government Data Customers 50

Confirmit

JULY 4, 2019

I don’t know about you, but in my experience the networking at events are often pretty awkward. Lots of shuffling about half-making eye contact and then being ridiculously grateful when you’re called back to the presentations where you can sit down again. That was not the case at last week’s Confirmit Customer Experience Summit in London last week.

Conference 40

Conference NPS Employee Engagement Financial 40

CSM Magazine

JULY 4, 2019

Powered by Localz technology, British Gas’ new “On my way” platform is helping keep its position as the leading energy supplier in the UK. British Gas has partnered with Localz , leading experts in last mile location and messaging technology, to improve customer experience and overall efficiencies. With engineers challenged to fulfill appointment promises and an increased demand for uberisation from customers, British Gas has implemented Localz “On my way” solution

Customer Experience 40

Customer Experience Customer Satisfaction Communication Innovation 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

JULY 4, 2019

Mobile apps have become the touchpoint of choice for millions of people to manage their finances, this is especially true for China where the customers are among the most empowered in the world. We recently published our latest evaluation of the mobile apps of six banks in Mainland China, including: CITIC Bank, China Merchants Bank […].

Banking 40

Banking Touchpoint Management Customers 40

Qualtrics

JULY 4, 2019

Allianz Global Corporate & Specialty (AGCS) is one of the world’s largest B2B insurance providers, operating in more than 200 countries and territories. Felicity Holdgate is the company’s Global Director of Customer Experience, and is leading the company’s efforts to be a leader in the B2B CX space. In this profile, she explains the importance of frontline staff, the future of B2B CX and what can be learned from B2C brands.

B2C 36

B2C B2B Insurance Self Service 36

Brandwatch CX

JULY 4, 2019

Strategy 72

Strategy Data 72

Enalyzer

JULY 4, 2019

Refshalevej, or more specifically, Refshaleøen has been our home for 10 years and we’ve seen it change right before our eyes, from an industrial shipyard into one of Copenhagen’s top destinations. We want you to get the best out of your summer holidays, so if you’re considering a staycation or your traveling to Copenhagen, we’ve compiled a list from places in our street that you should not miss!

Travel 58

Travel Industry Video Meeting 58

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Optimove

JULY 4, 2019

Grow with Optimove’s CDP. G2 Grid ® for Customer Data Platform (CDP) Software. Grow with Optimove’s Actionable Customer Data Platform. Improve customer experience, retention and lifetime value with Optimove’s Customer Data Platform. Unify and view all customer data in a single customer view. Autonomously receive actionable insights that drive measurable growth.

Data 54

Data Multi-Channel Advertising CRM 54

Enalyzer

JULY 4, 2019

Refshalevej, or more specifically, Refshaleøen has been our home for 10 years and we’ve seen it change right before our eyes, from an industrial shipyard into one of Copenhagen’s top destinations. We want you to get the best out of your summer holidays, so if you’re considering a staycation or your traveling to Copenhagen, we’ve compiled a list from places in our street that you should not miss!

Travel 40

Travel Industry Video Meeting 40

NetBase

JULY 4, 2019

. The 4 th of July is replete with positive sentiment for brands to take part in. But many miss out – or end up barking up the wrong tree, as they follow the crowd with those same ol’ “Happy 4 th !” posts that are largely ignored. Here’s how to create online fireworks for your brand, with a handful of ideas brands may have missed this Independence Day, and will want to consider next year!

Brands 46

Brands Marketing Trends Analysis 46