Experience Matters

DECEMBER 24, 2017

To those who are already celebrating, and to those who are on the eve of it, Merry Christmas! And Happy Holidays to everyone! To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. Enjoy! ?? The bottom line: Let’s make humanity great again!

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Video Customer Experience Groups Customers 163

Horizon CX

DECEMBER 24, 2017

This is my end-of-year blog for 2017 and, for those that follow me, this blog page will morph into a blog page on my new website that should be going live in January. In his 2017 end-of-year reflective blog, CX Consultant and colleague Ian Golding wrote about The Customer Experience 7-Year Itch in which he describes the state of the Customer Experience Profession as we approach 2018 and concludes that it’s akin to the marital equivalent of ‘the 7-year itch’ and in seven years since the professio

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Consulting Leadership Financial Examples 100

Maz Iqbal

DECEMBER 24, 2017

Are you customer-centred? That is a sloppy question as there is no agreement on what is being talked about when talking about customer-centricity. So, let me ask that question in a more precise way: when the customer interacts with you/your organisation, through any touchpoint or combination thereof, does the customer experience the feeling of being … Continue reading "What Does a Customer-Centred Orientation Look Like Through The Customer’s Eyes?".

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Touchpoint Customer Centricity Customers Interaction 54

Magellan Solutions

DECEMBER 24, 2017

As we can deduce from the term itself, applied engineering services is a highly specialized field of engineering that requires an interdisciplinary way of thinking. It requires deep knowledge of engineering principles, integration of different systems, management processes, design and production procedures, project and operations management, quality control methods, and statistical analysis.

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System Analysis Course Resources 56

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