3 Ways CloudCherry Improves Customer Experiences Through Predictive Analytics
CloudCherry
SEPTEMBER 26, 2018
Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. In order to actually improve the customer experience, CX teams must act on the information they receive from predictive insights. A closed-loop customer experience management program involves five steps: * Measure – create and execute surveys to receive customer feedback. * Align – deliver insights across the org
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