Sun.Apr 14, 2019

New and Improved Lumoa - Here are the new features


New features are available in Lumoa. The update includes new and improved features such as; a new and fresh dashboard design, new timeline chart and new and easier time range selectors. Feed generated with FetchRSS


How Government Can Stop Wasting Money on Software They Don’t Use


80% of federal IT spending is spent on maintaining legacy systems. This is really hurting government IT as they are wasting money on up-keep rather than investing in emerging intelligent technologies, such as RPA and AI, which could be hugely beneficial to the government.

Content Marketing Types for use in B2B Lead Generation


Inspite of its growing popularity, many businesses haven’t quite grasped the concept of inbound marketing. It centres around the idea of teaching and helping prospective clients before trying to close them. Many business people fear that giving away knowledge and intellectual property through different content marketing types will result in theft and a decrease in […]. The post Content Marketing Types for use in B2B Lead Generation appeared first on Genroe.

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Using smart technology to improve customer experience


The CX flywheel is a powerful transformational tool, but how do you use it to position your customer at the centre of your business? Customer Experience

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

Improve CX with Smart Segmentation and Technology


You understand the purpose and importance of the CX flywheel , but do you have the tools required to firmly place the customer at the centre of your operations