Sun.May 13, 2018

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Customer Success Health Score – The AI Driven Approach

InboxAI

When searching for “customer success health score” you’ll find quite a few suggestions. But same as with Customer Success Playbooks most of them haven’t adopted yet, the data age. The most advanced customer success software solutions are still suggesting that each company will identify a set of metrics that they believe matter.

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Market Research Landscape

Confirmit

In this short video, Wale Omiyale, SVP Market Research at Confirmit describes the critical changes he’s seen in the MR market over the past 20 years, focusing on some of the emerging technologies that will drive the industry in the short and long-term future. Wale also highlights some of the insight-driven methodologies that are being developed to support the new technologies, and some of the drivers for change that MR businesses have to accommodate to thrive.