CloudCherry
MARCH 8, 2018
Over the years, women have played an immense role in shaping Customer Experience. They’ve been at the forefront of creating processes and policies that have helped numerous companies drive loyalty, retention as well as profitability. And what better way to celebrate Women’s day than by giving a shout out to some of the women who have been highly instrumental in defining this CX space.
InMoment XI
MARCH 8, 2018
Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. Last summer my husband and I took our three girls to Walt Disney World. We visited along with approximately 48 million other people last year. While during some rare moments it felt like every one of. View Article.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CloudCherry
MARCH 8, 2018
Over the years, women have played an immense role in shaping Customer Experience. They’ve been at the forefront of creating processes and policies that have helped numerous companies drive loyalty, retention as well as profitability. And what better way to celebrate Women’s day than by giving a shout out to some of the women who have been highly instrumental in defining this CX space.
InMoment XI
MARCH 8, 2018
Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. Last summer my husband and I took our three girls to Walt Disney World. We visited along with approximately 48 million other people last year. While during some rare moments it felt like every one of. View Article.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
QuestionPro Audience
MARCH 8, 2018
People around the world are celebrating International Women’s Day (IWD) today, March 8th. Women will be participating in marches, rallies, conferences, and discussions to honor the achievements women have made, and to discuss the steps that can be taken to continue the fight for gender equality. We did a deep dive into the background of this historic date, where it stands now, and how Americans feel about IWD.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AskNicely
MARCH 8, 2018
In case you missed it, the age of the customer has arrived with no plans of leaving us anytime soon. This means, not only is the customer always right, but the customer is always on. The always-on customer demands immediate attention from everyone in your organization — from the C-suite to customer success to your product team. . According to Forrester Research , the biggest risk in this new customer-obsessed era is timing (taking action on customer feedback too early or too late).
GetFeedback
MARCH 8, 2018
Customers count on email support for quick, convenient help. Learn how to maximize support efficiency without sacrificing quality with these 6 simple tips!
Alida
MARCH 8, 2018
Better customer experiences drive repeat business—but how do you deliver a great experience without knowing your customers first? For many companies, the first step to providing a more seamless and personalized experience at scale is to create customer personas. Vision Critical is no exception. Our customer experience team recently embarked on an exercise to create our own personas.
IntouchInsight
MARCH 8, 2018
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Experience Investigators by 360Connext
MARCH 8, 2018
Jeannie Walters , speaker, writer and CEO of 360Connext, recently visited us at Hallmark and we had the opportunity to discuss the intricate weaving of the disciplines between marketing and customer experience. Jeannie and I share something in common: a passion for human evaluation of the customer experience. We both enjoy dissecting the moments that matter to customers and employees to truly understand what fosters a great relationship and yields professional and personal results.
NICE inContact
MARCH 8, 2018
If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. Besides the fact that this is the largest, most informative event in our industry, here are our top three: Top-notch training and workshops on NICE inContact solutions but also on trends, challenges and hot topics in the contact center industry.
Customer Bliss
MARCH 8, 2018
“I think the power of collaboration and people talking together and sitting together shouldn’t be underestimated,” says Charlotte Dunsterville, Chief Customer Officer of Sure International Telecom , a mobile, fixed and enterprise telecommunications supplier in Guernsey, Jersey and the Isle of Man, part of the Batelco (Bahrain Telecom) Group of companies.
ReviewTrackers
MARCH 8, 2018
More and more companies are recognizing the value of online reviews, which can serve as powerful testimonials that influence potential customers’ decision-making and purchase behavior. Beyond monitoring and responding to reviews , marketers are developing various strategies in order to get more reviews. As much as 88 percent of consumers trust online reviews as much as personal recommendations.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Oracle
MARCH 8, 2018
SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. We met with Rashana Bhide, Organizational Psychologist and Talent Partner for Engineering at Bloomberg and Founder of the Corner of the Court Project , to learn about her work in tech and her efforts to further a diverse workforce by partnering with male allies.
Heart of the Customer
MARCH 8, 2018
The Twin Cities Research Group (TCRG) asked Jean Fasching and me to present on Journey Mapping Best Practices. Jean is a HoC engagement lead with a strong research background, perfect for this audience. The agenda: Who we are Why journey mapping? What makes journey mapping successful? Case study: Meridian Health The presentation was given in-person, but the […].
Quadient
MARCH 8, 2018
I’ve been known to tackle the odd home improvement project around my place. If you’re the same then you’re probably familiar with the old adage “measure twice, cut once”. . For those of you who are handyman-challenged this power tool proverb simply means that before firing up the circular saw and cutting that piece of wood, double-check your measurements for accuracy otherwise you could make a wrong cut and waste material, money and time.
Second to None
MARCH 8, 2018
Finding ways to influence higher levels of convenience for customers is a must within the fast-casual restaurant industry. Reducing customer effor t is one of the foundational philosophies of any successful Customer Experience initiative, however, these efforts need to remain in tandem with your brand’s unique identity. Fast-casual restaurants have worked to distinctly separate themselves from the way customers perceive traditional fast-food destinations, but there are still aspects of the typic
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Up Your Service
MARCH 8, 2018
We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018. At UP! Your Service we believe that all of us can step UP together to make the world better every day. So as we share this exciting news with you, we also want to thank you for all you do for your customers, your clients, your colleagues, your family and your community members.
Avaya
MARCH 8, 2018
As healthcare plans increase in complexity in addition to a growing number of chronic health conditions ( healthcare organizations are expected to spend close to $6 billion on the treatment and prevention of chronic illness ), it is critical that communications remain at the heart of patient interaction. For example, it is important to ensure patients follow their care plans, and are aware of wellness plans, to ensure efficient healthcare spend that drives optimal health outcomes.
Cyara
MARCH 8, 2018
We all know how frustrating it is when you can’t clearly hear the person on the other end of the phone line. How many times have you simply hung up on someone and called back to try and get a better connection? Well, it’s one thing to call back your friends, family, or colleagues. But, when you are calling your bank, insurance company or other business, you might lose your patience, hang up and never call back.
Maru/HUB
MARCH 8, 2018
You’ve got your feedback, but what does it really mean? More often than not, an organisation will analyse customer feedback, pick the most common denominator and seek to fix the problem quickly. If this is you, unfortunately, you are doing it wrong. Implementing the insight from research into your Customer Experience strategy and acting accordingly is a different story.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Cyara
MARCH 8, 2018
Over the past few years, Cyara, like so many other software companies, has moved to a cloud-first delivery model. With the Cyara Cloud, you get an evergreen environment that is constantly on the current release, and has quick access to bug fixes and enhancements, as well as easy access to new product trials. And, with two completely redundant sites per region, our investments in hosting enable us to sustainably deliver less than 0.1% unplanned downtime.
iPerceptions
MARCH 8, 2018
When you land on the University of Liverpool's website for the first time, one thing stands out - it's a global and connected University.
Solvvy
MARCH 8, 2018
The post Rethinking Your Approach to Customer Loyalty and How it Can Impact Your Business appeared first on Solvvy.
ClientSuccess
MARCH 8, 2018
Customer success leaders help drive an overarching strategy to ensure that customer success is a core pillar across the entire organization. When an organization is fully aligned around the success of current (and future) customers, it becomes easier to sign, work with, and grow these customer accounts. It’s also important that organizations put customers first when rolling out new products or releasing updates on current products.
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Stella Connect
MARCH 8, 2018
Williams-Sonoma Inc. (WSI) and StellaService have a long and successful partnership. WSI was one of the early customers of Stella Metrics, and continues to use the product to measure and improve performance across its customer service and fulfillment operations. Building on the strength of the existing partnership, WSI became one of the first Stella Connect customers after the product launched in 2016.
Up Your Service
MARCH 8, 2018
Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Financial technology is developing at incredible speed. Digital platforms and services offer huge benefits for the credit union and other financial cooperative sector organizations.
Stella Connect
MARCH 8, 2018
Williams-Sonoma Inc. (WSI) and StellaService have a long and successful partnership. WSI was one of the early customers of Stella Metrics, and continues to use the product to measure and improve performance across its customer service and fulfillment operations. Building on the strength of the existing partnership, WSI became one of the first Stella Connect customers after the product launched in 2016.
Expert insights. Personalized for you.
236 
Let's personalize your content