Mon.Jun 20, 2022

Everything you need to know about Customer Success Software.


Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use.

According to Steve #5 – A Little of This, A Little of That

Steve DiGioia

I used to work with a general manager who, as you walked through the hotel halls with him, would make a point of picking up a piece of trash off the floor. I know he was testing to see if you’d pick up the next piece. It was fun watching those new employees who didn’t know about his tactic.

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Community Engagement: How Citizen Feedback Can Help Local Communities


Feedback is essential for every business. The voice of a customer can help the business determine where it is succeeding and what it can improve on. Feedback not only helps companies daily but lets customers be valued contributors.

VIVA TECH 2022: From The Metaverse Hype To Green Tech Solutions

Forrester Digital Transformation

Paris was the center of innovation and technology last week. The 2022 edition of Viva Tech in Paris was a great success with more than 90,000 in-person visitors and 300,000 digital connections.

2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

Customer Satisfaction Score: An Introduction



More Trending

The idea that scripts ruin customer experience is a dangerous one – Interview with Jimmy Hosang of TMAC

Adrian Swinscoe

Today’s interview is with Jimmy Hosang, Co-Founder and Chief Executive Officer at The Modular Analytics Company (TMAC), a rapidly expanding artificial intelligence and machine learning provider […]. The post The idea that scripts ruin customer experience is a dangerous one – Interview with Jimmy Hosang of TMAC first appeared on Adrian Swinscoe

How to Measure Customer Experience in 2022 (8 Best Metrics)


How to Measure Customer Experience in 2022 (8 Best Metrics). Haymans Tsang. Mon, 06/20/2022 - 14:38. Introduction. According to Zendesk’s 2021 Customer Experience Trends Report , 75 percent of customers will spend more to buy from a company that offers a good customer experience (CX).

Understanding Major Trends in Healthcare M&A and Investment

West Monroe

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year.

What is Digital Customer Experience? The full 2022 Guide to Digital CX


What is Digital Customer Experience? The full 2022 Guide to Digital CX. Haymans Tsang. Mon, 06/20/2022 - 15:11. Introduction. Since the Covid-19 pandemic disrupted the world in early 2020, digital access has played a vital role in individuals’ livelihoods and the survival of businesses.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

4 ways to drive private equity value creation across portfolios

West Monroe

Private equity firms create value by identifying underperforming companies that can benefit from additional assistance, focusing on new revenue growth opportunities, and analyzing new markets. But approaches differ when it comes to the cost side of a business.

Understanding Types of Salesforce Survey Mapping in Zonka Feedback

Zonka Feedback

The best utilization of your customer data in an effective CRM like Salesforce is to collate it with customer feedback data received through feedback survey responses.

20+ Decision-Making Interview Questions to Ask Candidates


Decision-making interview questions help you determine your candidates’ experience and competency in making decisions at work. . In this article, we discuss why you should assess your candidate’s skill in decision-making and list the best decision-making interview questions.

This Is What Happens When Women Win


The Boss and the Fixer. Believe in yourself. What you have done thus far has prepared you for this point. But have a backup plan, just in case.” With that thought, Vidya Ravichandran left a promising career in the corporate world and launched GlowTouch in Louisville, Kentucky.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Why Bridging the SaaS User-Buyer Divide Is Key to Improving Customer Retention


This post was originally published in Customer Think. . The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers.

30 Likert Scale Questions & Examples for 2022


Likert scale questions help you measure your audience’s opinions and perceptions with a greater degree of nuance than a simple “yes or no” question. In this article, we explain what a Likert scale is, give you some examples, and list the best Likert Scale questions you can ask your customers. .

Build an appointment scheduler interface integrated with Meta using Amazon Lex and Amazon Connect

AWS Machine Learning

This blog post is co-written with Nick Vargas and Anna Schreiber from Accenture. Scheduling customer appointments is often a manual and labor-intensive process. You can utilize advances in self-service technology to automate appointment scheduling.

Course Release Announcement: Spartacus Developer Training - 4.3 Release (C4H370)

SAP Customer Experience

On behalf of the SAP Customer Experience Enablement Content team, I am pleased to announce the official release of the new Spartacus Developer course based on version 4.3: C4H370 – Spartacus Developer Training Target Audience Developers Technical Consultants Technology Consultants Course Description Spartacus is a lean, Angular based Javascript storefront. Customer Experience #javascript angular.js frontend javascript spartacus SAP Commerce SAP Commerce Cloud Training

How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

InMoment Acquires Leading Customer Review Management Company ReviewTrackers to Bolster its Market-Leading XI Platform and Accelerate the Pursuit of Experience Improvement


Acquisition strengthens InMoment’s ability to offer an unparalleled and seamless platform for both solicited and unsolicited feedbac 16th Jun 2022 InMoment Acquires ReviewTrackers

Philippine Laws on Outsourcing

Magellan Solutions

Philippine Laws on Outsourcing – Here’s What You Need To Know. The Philippines is one of the largest and most well-known places in the world where people outsource work. Many businesses all over the world can attest to that. Because of this, the Philippine laws on outsourcing are very important.

Pareto says not all customers are equal

MyCustomer Experience

PThe 80:20 rule, also known as the Pareto principle, has been around for decades from a marketing perspective. It still remains one of the. 27th Jun 2022. By Peter R-J Co-Founder

The Importance of Post-Demo Surveys: A Guide for SaaS Sales Demo Teams


Demos play a significant role in attracting customers when it comes to SaaS businesses. Demos provide the first chance for SaaS business owners to show their ‘best face’ and attract customers. But is it enough to provide a demo to customers? Most probably no!

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Why Great CSMs Lead to Great Revenue Pipeline

Speaker: Christian Jakenfelds, CSM at Planhat

Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.

Using first-party data to find new customers

MyCustomer Experience

UFirst-party data is all the rage. Marketers want more of it to understand and get closer to customers. First-party data is rich in. 20th Jun 2022. By Chris Hogg Global Head of Platform Sales

Jun 20 – Customer Success Jobs


Role: Associate Director, Customer Success Location: Austin, Texas Metropolitan Area, US (Hybrid) Organization: Mesh Payments As an Associate Director of Customer Success, you will manage a team of Customer Success Managers while helping expand the department.

How To Create A Salesforce Chatbot To 10x Your Customer Service?


Here’s a question for you; Do you wish to improve customer service and experience consistently? Howsoever great your team and their efforts might be, there’s always room for improvement in customer service, and chatbots are a surefire way to do that.

5 Top Customer Service Articles of the Week 6-20-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Learn from the leaders at Digital Experience Virtual Summit ‘22, August 17-18. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Lunch is on us when you attend. Save your spot!