Fri.Jul 01, 2016

Guest Blog: Improve Company Culture By Listening to Your Employees


This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. One of my favorite ideas in the article is when employers enable employees to take ownership of their jobs and any issues that may present themselves. As a business owner, “better” is always on the horizon, and you are responsible for finding the best vehicle to reach it.

VIDEO: What is Customer Experience?

Michel Falcon Experience

If you were to walk around your workplace tomorrow and ask five employees, “What is customer experience?” ” What would happen? Would you: a) Receive five identical answers. b) Listen to a debate amongst your team without an aligned response. c) Have your employees staring at you blankly. It might sound elementary but you would be surprised how many companies don’t know what customer experience actually is.

Video 65

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Funny Customer Service Quotes to Prevent You From Delivering Bad Service


Customer service is a serious and responsible job. But like in any serious job, there are people who are just not doing it right. They deliver bad service and give others a reason to joke about it. Luckily we can learn from their mistakes. Read why customers are like teeth and why not responding on Twitter is quite similar to hanging up the phone on customers. Although your customers won’t love you if you give bad service, your competitors will.

Building a Customer Engagement Hub


Date: Friday, July 1, 2016 Building a Customer Engagement Hub. Published on: July 01, 2016. Author: Pauline Ashenden Delivering a seamless, high quality customer experience is extremely complex. It has to cover multiple channels, involve the whole company and also key partners, for example logistics companies for retailers, in a way that is invisible to the consumer, minimizing the amount of effort that they need to put into their purchase or interaction.

The History of the Word "Hacker"

According to one of the best English etymological dictionaries available, the word "hacker", with the sense of evil/good and brilliant computer programmer, was born in the halls of MIT. This fact alone reminds us that culture and words begin in actual places. At that time, to hack code, or hack out code, had a negative connotation. Where did this come from? Read this eBook to learn how the word "hacker" has evolved.