Fri.Jul 01, 2016

Guest Blog: Improve Company Culture By Listening to Your Employees


This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture.

VIDEO: What is Customer Experience?

Michel Falcon Experience

If you were to walk around your workplace tomorrow and ask five employees, “What is customer experience?” ” What would happen? Would you: a) Receive five identical answers. b) Listen to a debate amongst your team without an aligned response.

Video 85

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Funny Customer Service Quotes to Prevent You From Delivering Bad Service


Customer service is a serious and responsible job. But like in any serious job, there are people who are just not doing it right. They deliver bad service and give others a reason to joke about it. Luckily we can learn from their mistakes.

Building a Customer Engagement Hub


Date: Friday, July 1, 2016 Building a Customer Engagement Hub. Published on: July 01, 2016. Author: Pauline Ashenden Delivering a seamless, high quality customer experience is extremely complex.

Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion

Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.