Fri.Jul 01, 2016

Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture.

VIDEO: What is Customer Experience?

Michel Falcon Experience

If you were to walk around your workplace tomorrow and ask five employees, “What is customer experience?” ” What would happen? Would you: a) Receive five identical answers. b) Listen to a debate amongst your team without an aligned response.

Video 85

Building a Customer Engagement Hub

Eptica

Date: Friday, July 1, 2016 Building a Customer Engagement Hub. Published on: July 01, 2016. Author: Pauline Ashenden Delivering a seamless, high quality customer experience is extremely complex.

Funny Customer Service Quotes to Prevent You From Delivering Bad Service

LiveChat

Customer service is a serious and responsible job. But like in any serious job, there are people who are just not doing it right. They deliver bad service and give others a reason to joke about it. Luckily we can learn from their mistakes.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.