Fri.Jul 01, 2016

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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. One of my favorite ideas in the article is when employers enable employees to take ownership of their jobs and any issues that may present themselves.

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VIDEO: What is Customer Experience?

Michel Falcon Experience

If you were to walk around your workplace tomorrow and ask five employees, “What is customer experience?” What would happen? Would you: a) Receive five identical answers. b) Listen to a debate amongst your team without an aligned response. c) Have your employees staring at you blankly. It might sound elementary but you would be surprised how many companies don’t know what customer experience actually is.

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Funny Customer Service Quotes to Prevent You From Delivering Bad Service

LiveChat

Customer service is a serious and responsible job. But like in any serious job, there are people who are just not doing it right. They deliver bad service and give others a reason to joke about it. Luckily we can learn from their mistakes. Read why customers are like teeth and why not responding on Twitter is quite similar to hanging up the phone on customers.

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Building a Customer Engagement Hub

Eptica

Date: Friday, July 1, 2016 Building a Customer Engagement Hub. Published on: July 01, 2016. Author: Pauline Ashenden Delivering a seamless, high quality customer experience is extremely complex. It has to cover multiple channels, involve the whole company and also key partners, for example logistics companies for retailers, in a way that is invisible to the consumer, minimizing the amount of effort that they need to put into their purchase or interaction.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.