transcosmos Information Systems

JANUARY 29, 2017

Customer service has gone a long way, and it doesn’t look like it’s turning back in any way. Decades ago, we have seen companies engage their customers through switchboards and physical stores, followed by customer service outsourcing and online shopping services a few years later. Then, about three to five years earlier, we started seeing businesses get serious in scaling up their customer support to be attuned with the web technology era.

Trends 73

Trends Self Service Social Media Omni-Channel 73

Helen Dewdney

JANUARY 29, 2017

Rob Sams is a contributor to Legal Beagles , a forum for people who require assistance or an understanding of their legal rights. He particularly answers questions on the Consumer Rights Act as well as queries on voluntary termination rights under car finance agreements. He has kindly agreed to produce this post on different ways of financing a car and what to do if it all goes wrong!

Exercises 65

Exercises Consumers Automotive Financial 65

Michel Falcon Experience

JANUARY 29, 2017

I believe marketing can improve your company’s customer experience. Keep reading this blog post to learn why I believe this and how to do it. I’m writing this post on a plane returning to Toronto from New Orleans (I’ve spent the last three weeks in The Big Easy working with a premium auto manufacturer). While working with this company I had the pleasure to meet their Dealer Principals (their franchise owners) and General Managers who would be responsible for bringing the brand and beautifu

Customer Centricity 78

Customer Centricity Industry Marketing Video 78