Kerry Bodine

JANUARY 30, 2021

This morning I sent an email to my payroll provider. Not to a generic inbox, but to the real live person who’s assigned my account. A moment later, I received the following auto response: “XXXXX XXXXXXX is no longer employed with us. His inbox is being monitored while your account is transitioned to a new dedicated specialist. Please call 877-XXX-XXXX to speak with the first available specialist.”.

B2B 227

B2B Company Customer Experience Healthcare 227

C3Centricity

JANUARY 30, 2021

Why do companies still try to cheat their customers? Is it because they think we won’t notice? Or do they think there are enough people willing to buy their brand for the first time, that they don’t need to worry about getting that second purchase? Either way, they haven’t hear that the most important attribute a brand needs to build is trust!

How To 178

How To Brands Customers Advertising 178

Beyond Philosophy

JANUARY 30, 2021

You have only half a second to make an excellent first impression with your customers with your digital experience. Per the Electrical Engineering and Computer Science department at Harvard , most people form a first impression of a website in 500 milliseconds. So, the question is whether you are proud or concerned about your digital experience after hearing this stat?

Comparison 78

Comparison Social Media Consulting Call Center 78

Knowmax

JANUARY 30, 2021

Timeline mapping of the SaaS industry.

Industry 40

Industry Self Service Knowledge Base Omni-Channel 40

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