GetFeedback

JUNE 27, 2021

How to use a customer experience maturity model to assess the current state of CX in your business, diagnose areas that need improvement, and guide your experience strategy.

Customer Experience 195

Customer Experience How To Customers Strategy 195

NICE inContact

JUNE 27, 2021

Read more about CXone Personal Connection, the proactive engagement solution that is part of the CXone platform, which ensures your outbound calls are ready for STIR/SHAKEN, generates more revenue, improves the customer, and agent experience, and increases customer connections.

Connections 156

Connections Engagement Customer Experience Customers 156

GetFeedback

JUNE 27, 2021

Retail customer experience is critical for your business. Learn how customer expectations are changing and how to measure and improve their experiences.

Retail 195

Retail Customer Experience Measurement Customer Expectations 195

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. They have a pair of shorts in the basket, and they’re right on the edge of clicking ‘Complete order’. But there’s just one problem. They’re not quite sure if they’ll be the right size. And if they’re not, can they return them for free? Now imagine that in the bottom right corner of the screen, there is a button they can click to immediately connect with an agent and get their question answered.

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

GetFeedback

JUNE 27, 2021

All you need to know about asking for, tracking, and using customer feedback.

Feedback 195

Feedback Customers 195

SurveySparrow

JUNE 27, 2021

If you’re a manager or business owner, it’s just impossible to sleep some nights, won’t you agree? The reason for these sleepless nights could be many things, out of which, what your customers think of your product or brand, and whether they like your business enough to recommend others are the two most common ones. Well, the answer to both lies in one word: loyalty!

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

Magellan Solutions

JUNE 27, 2021

Leader in KPO companies in the philippines. Over the past decade, the Philippine outsourcing sector has significantly matured. It involves high-value functions like accounting, animation, software and applications development, and medical and legal services among others. These services are often referred to as “non-voice” or back-office services. These are services outside of the usual call center and customer and IT support services.

Banking 52

Banking Call Center Analytics Financial 52

ProProfs Chat

JUNE 27, 2021

Lead generation is necessary for the survival and growth of any organization. Not just that, it is important to convert and nurture each of your leads to make them your lifelong customers. But, lead generation is not as easy as pie. Both the quality and quantity of leads matters a lot. . “According to Hubspot research , 61% of marketers classify lead generation as their top business challenge.”.

Survey 52

Survey Advertising Social Media Touchpoint 52

CustomerSuccessBox

JUNE 27, 2021

Upselling in B2B SaaS is a strategy designed to sell a more feature-rich product edition to an existing customer. Prioritizing customer acquisition should not be your only priority for upselling growth. You have to look ahead towards long-term growth and retention to design strategic upsell paths. But if you wonder how to build an upsell strategy, you’re in the right place.

B2B 52

B2B Strategy How To Tips 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication