Mon.May 03, 2021

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10 Tips to Gain Customer Loyalty for Your Ecommerce Business

CSM Magazine

Winning loyal customers can be challenging when many ecommerce websites offer the same or similar products. However, studies have shown that engaged customers are likely to spend more than 50% more than new customers on each purchase. The question is, though, how do you turn one-time visitors into loyal customers and brand advocates? Here are ten tips to help you get visitors to your ecommerce site to love your brand and become loyal customers. 1.

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Stop the Sick Day Resentment

Steve DiGioia

Tomorrow is a busy day at work. You’ve planned for it, scheduled properly, made the needed operational adjustments, and kept your fingers crossed so that everything will work out as planned. Then it happened…. The first thing in the morning you get a call from one of your key employees. She’s sick and is calling out for today. NOOOOOOO, how can this happen?

Training 312
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What movies get right about today’s biggest CX trends

NICE inContact

Before “Star Wars” release in 1977, snooty high society cast Sci-Fi aside as a separate genre from “serious” works of fiction. It was a label delineating pulp from artistic merit. Sci-fi was B-movies—not blockbusters. That is until a galaxy far, far away came to the big screens.

Trends 156
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EX and CX: How to Optimize Both Using Employee Insights

Alida

Companies that implement voice-of-employee (VoE) programs are usually in it to improve the employee experience (EX).

How To 130
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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5 Top Customer Service Articles of the Week 5-3-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. (Retail Customer Experience) Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an “old s

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Achievable digital selling strategies post-pandemic: Empower your sellers

PK

The Empowered Buyer is not the same person from a year or two ago. Regardless of the product or service being sold, buyers now expect seamless orchestration throughout their experience. […]. The post Achievable digital selling strategies post-pandemic: Empower your sellers appeared first on PK.

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How to choose the right software partner for your agency

BirdEye

Building a successful sales strategy for your agency requires significant effort on your part. You’ll need to find the right team, identify the right type of clients you would like to sell to, and find the right software partner that can help you support those clients year after year. We wanted to figure out how marketing agencies can find the right software partner to drive results.

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5 Top Customer Service Articles of the Week 5-2-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. (Retail Customer Experience) Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an “old sc

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How to Grow Your Digital Marketing Agency Through Online Reputation Services

ReviewTrackers

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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National Nurses Week is Approaching. How will Health Systems Appreciate Their Frontline Workers?

Hallmark Business Connections

Let Hallmark make it fast and easy for you to say “Thank You” this Nurses Week and Hospital Week with FREE 1-Day Shipping on all orders until May 7th. Shop now for the perfect card. Check it out! This article was originally published on Healthcare Business Today. Hope. Courage. Healing. These aren’t buzzwords — particularly after the past year. Though times have been difficult, essential healthcare workers have stepped up to the plate and earned kudos from a grateful world — even while enduring

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Find A Home For Your Telemarketing Services In The Philippines

Magellan Solutions

Call centers vs. bpo philippines. The terms BPO and call center are used interchangeably most of the time but there is a difference. A BPO Company performs back-office tasks of any business like customer support or accounting functions. Meanwhile, a call center company handles just telephone calls. Here at Magellan Solutions, we are not just a call center.

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How to Appreciate Your Frontline Workers Without a Big Budget

Hallmark Business Connections

Let Hallmark help you say, “thank you” to your essential staff. For a limited time take 20% off* our Nurse and Staff Appreciation cards. Simply use code NURSES2021 at checkout. Check it out! This article was originally published on Healthcare Business Today. Hope. Courage. Healing. These aren’t buzzwords — particularly after the past year. Though times have been difficult, essential healthcare workers have stepped up to the plate and earned kudos from a grateful world — even while enduring unpar

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What Exactly Is a VPN and Why Should I Use One?

CSM Magazine

You may have heard the term VPN used by your IT department. You may have even used a VPN at home or while travelling. But what exactly is a VPN and why should you consider using one? A VPN provides a secure and stable connection between your home or work computer and an external network. The term VPN is an acronym for Virtual Private Network, and that gives users a good idea what to expect.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Value of CRM For Telemarketing Services in the Philippines

Magellan Solutions

Why Is the CRM System Vital for Telemarketing Services in the Philippines? You must have heard of the “seamless integration of CRM” sales pitch many times. Whether from call center Philippines, telemarketing companies Philippines, or call center outsourcing Philippines. . CRM is not a mere lip service when it comes to the global BPO market. Telemarketing services vendors and businesses worldwide understand its importance to deliver optimal services. .

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Landing Page Parent

Optimove

The post Landing Page Parent appeared first on Optimove.

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Adobe ‘Catchy Content’ Shows How Content Intelligence Powers Personalization

Forrester's Customer Insights

Marketers are obsessed with data. But when that obsession turns into tunnel vision on customer data only, it becomes impossible to achieve personalization at scale. Instead, brands need to know both their customer and their content, and Adobe took the wraps off a prototype that aims to do just that. At the company’s fully virtual […].

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Developing Leaders for Customer Success

SmartKarrot

If you lived in and around the customer success space for a while, take a moment and think back to those earlier years. Appreciate how far the field has come–from delivering onboarding and adoption outputs to achieving major corporate and customer outcomes like customer ROI and retention. Leadership and the Customer Success Profession. Customer success firmly established a new level of legitimacy and maturity over the last decade or so.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Introducing Forrester Decisions

Forrester's Customer Insights

Forrester Decisions is designed to help clients grow faster through customer obsession. The new portfolio will help executives, functional leaders, and their teams — across technology, customer experience (CX), marketing, sales, and product management — plan ?and tackle their most pressing initiatives and priorities for driving growth.

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Plotting the right (Green)Path: Calabrio Customer is a Finalist in the 2021 ICMI Global Contact Center Awards

Calabrio

Leadership has certainly had its challenges this past year—as face-to-face meetings have been replaced with virtual interactions and team camaraderie turned into sending emojis over chat. Albeit the hurdles, we’re proud to announce one of these leaders has been recognized by ICMI as a stand-out manager. David Flores from GreenPath Financial Wellness is named a finalist in the 2021 ICMI Global Contact Center Awards for Best Contact Center Manager.

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Another One Bites The Dust: Why Verizon’s Divestiture Of AOL And Yahoo! Is No Surprise

Forrester's Customer Insights

Today, Verizon announced it is selling AOL and Yahoo! to private equity group Apollo for a hefty $5 billion, backing off its foray into media and advertising technology (adtech) and retrenching to its core competence as a mobile telco. This news should come as no surprise. When Verizon acquired AOL in 2015 and then Yahoo! […].

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May 03 – Customer Success Jobs

SmartKarrot

Role: Client Success Director – Sales Location: Atlanta, GA, US Organization: BRKThru Digital As a Client Success Director, you will obtain a solid pipeline of active pending business at all times. Keep abreast of the latest industry trends. Ability to have difficult conversations both internally and externally. Identifying potential customers through networking initiatives, cold-calling, and email communications.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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What Are The Different Types of Surveys? – All About Surveys

SurveySparrow

“I can’t believe it. Over 10,000 folks signed up to our website in just 2 days. All because of that campaign. Just letting you guys know that we’ve hit a home run here!” Before you think, what on earth is this? It’s Doug, our client’s CMO. He’s just ecstatic about the market research survey they conducted to test their upcoming product.

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How to Use Screening Survey Questions Like a Pro

ProProfs Chat

Finding the right target audience for your survey can make a valuable difference between collecting relevant data and pilling heaps of unrelatable answers. If you cannot spot your right audience you will end up collecting irrelevant, vague, and inaccurate data for your research. . This is where screening survey questions come to your rescue! Screening survey questions shortlist the right audience from your group of survey takers.

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How JaaS Makes Getting Started Easy

Kitewheel

You may have heard that Kitewheel recently launched Journey as a Service (JaaS). JaaS is a modular offering for our industry-leading customer journey management hub, designed to make it easy to start journey management. How do we do this? JaaS makes getting started easy in three key ways. First, the customer journey experts of Kitewheel’s services team guide you through every step of the process.

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Lessons Learned from the Frontlines of CX: How to Improve the Agent Experience

Bold360

The tools agents use to deliver a great customer experience (CX) impact the employee experience (EX). Frontline agents face constant challenges around information retrieval that are akin to searching for a needle in a haystack, and in times of rapidly changing circumstances like the pandemic, this can be even more problematic. Luckily, there are lessons to be learned from what Bold360 customers went through last year to help improve EX moving forward.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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10 Practical Tips to Build an Actionable Customer Journey Map

CSM Magazine

With customer journey mapping in place, brands can detect gaps in the service or product quality, see the opportunities for improvement, and establish tailored customer experiences. Why use customer journey mapping? As consumer behavior evolves rapidly, businesses need to get up to speed to meet customers’ expectations, earn their loyalty, and stay ahead of the market.

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Chat Vs. Messaging: More Than Meets the Emoji

Think Customers

Customers live on their phones, but not in the same ways they used to. Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare. Chat and messaging both play an important role in servicing your customers, but these services are not identical , and we see opportunities for innovation in the latter.

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